The David Citadel Hotel

Great Hotel . Always clean . Food is great. Said from the Breakfes restaurant is always kind and polite. He is such a great person Hotel stuff are very professional

the friday night shabbat dinner extravaganza was just perfect! i was hosting a group from abroad and this was the perfect experience: the close walking distance from the kotel (western wall), the elegant dining room, the attentive and professional staff, the super clean and luxurious wcs, and... the food!! the presentation was artistic, the tastes were fresh and delicious! this was also a fun cultural adventure: seeing and eaten along side many Jewish families celebrating the shabbat and most were celebrating a family occasion was delightful. i have eaten many a friday night meal at five star hotels in jerusalem, and this far surpassed them all. if you have the budget: dont hesitate!

I stayed at the Citadel Hotel in Jerusalem, and I can honestly say it was one of the most disappointing hotel experiences I’ve ever had — especially from a place that claims to be a 5-star luxury property. From the moment I entered the room, I felt let down. The carpet was dirty, sticky, and clearly hadn’t been properly cleaned in a long time. The room was extremely dark, with a depressing atmosphere. The overall condition felt neglected and tired. And the noise? Every morning, I was woken up around 7 AM by loud hammering somewhere in the hotel — no soundproofing at all. It felt like I was staying in the middle of a construction zone. The housekeeping is mediocre at best. Every day, the housekeeper would simply throw any clothes or belongings left on the bed onto the armchair — no folding, no care, no organization. Just thrown aside. It felt careless and rushed, not what you expect from a hotel at this level. There’s no turndown service. Again, not essential — but when you're paying for a 5-star experience, it's these details that make a difference. And they’re just not there. Breakfast was another major disappointment. A small, uninspiring buffet with very limited options, considering the size and supposed standard of the hotel. The service was indifferent and slow, and overall it felt more like a basic cafeteria than a luxury hotel breakfast. And then, as if that weren’t enough, I came back to the hotel late one night, tired and hungry, and discovered there was no room service at all. The restaurant closes at 10 PM, and there is literally nothing available after that. Not even a small late-night menu or a snack. I turned to the minibar hoping to find at least a bottle of water — and it was completely empty. The only thing inside was a random almond milk left behind by a previous guest. Truly disgusting. I then tried to call the reception to request a bottle of water — and discovered that the phone in the room has no extensions listed. No way to contact front desk, housekeeping, anything. I searched the room for a hotel directory — and found the binder, only to see that the entire “Hotel Services” section was completely empty. Just blank pages where the information should be. I was left with no way to reach anyone for help. This hotel is running entirely on its past reputation. There is nothing luxurious about the current reality. Poor service, neglected rooms, a complete lack of hospitality, and absolutely no attention to detail. I regret staying here. I would never return — not even if it were free. If you’re looking for a true 5-star experience in Jerusalem, look elsewhere. This is not

I stayed at the David Citadel Hotel in Jerusalem from May 29 to June 4, 2025. The room was dirty, the hotel smelled bad, and during check-out they tried to charge me $2,000 USD for services I never used. I only slept there, and when I complained, the staff was extremely rude. I do not recommend this hotel at all.

I’ve stayed at the David Citadel several times now, and every single time, the reason I keep coming back is Ilan, the concierge. He’s simply the best! No matter what we need — whether it’s last-minute dinner reservations, special arrangements, or just helpful advice — Ilan always goes above and beyond. He makes us feel like true VIPs, and it’s that level of care and attention that makes all the difference. Honestly, I wouldn’t stay anywhere else in Jerusalem. Thank you Ilan for making every visit so special!