The David Citadel Hotel

I happened to be here when the war broke out. My friends and I were rattled, but Manuel and the staff took such good care of us. It brought us calm in the middle of chaos. Also, it is a beautiful property with views of the Old City. Would definitely return.

We have had the most extraordinary service during this time of war. Special shout out to Manuel Arbid, Dir of Guest Services & Naiem. The entire team created an environment that brought comfort and peace of mind to weary and vulnerable travelers. I will be forever grateful!

Accommodating. Helpful and kind staff. Our waiters at breakfast always wanted to be sure we were taken care of and we even saw some expert coffee art! Very close to Mamilla shopping area was a big help during our stay.

This hotel is beautiful, centrally located and the breakfast is exceptional. The rooms are comfortable and the atmosphere is both welcoming and upscale. However the most wonderful thing about the David Citadel is the incredible staff. I am here during the Iran war. We had to extend our stay due to airspace closures. In the midst of chaos and stress of cancelled flights, sirens and uncertainty each and every staff person was kind, warm and gracious. One day I approached the concierge with the hopes of finding an optical shop to replace my lost glasses. Naaem was there and went above and beyond to take care of me. He took my prescription, went to his friend’s optical shop, FaceTimed me to select frames, had the glasses made and brought them to me the next day. He did all of this on his own time after his shift was over. This act of kindness and generosity will stay with me always. Naaem told me his name means heaven and he is my angel from Heaven. I am grateful to the staff at the David Citadel for making me feel cared for during what was otherwise a stressful time. I will be back to Israel and I will absolutely be staying at the David Citadel.

I had a wonderful experience at the David Citadel (again) -- I travel to Jerusalem frequently and have stayed in more than a dozen hotels, but have decided that the David Citadel is my favorite. The rooms are beautiful -- especially with the Old City/pool view, which is exquisite and I truly think the best in all of Jerusalem. The staff is wonderful, and this time I had an excellent experience with Simon at the front desk, who was so attentive and kind and thoughtful. I can't wait to be back!