The David Citadel Hotel

Samer mured and seid were both amazing. We had such a wonderful experience, thanks especially to these two waiters. They were incredibly attentive, warm, and accommodating, and truly went above and beyond to make our meal special. Their service was exceptional from beginning to end. They are a real asset to the hotel, and we look forward to coming back!

My wife and I stayed at the hotel in September to celebrate my 40th birthday, and we want to say that our experience was truly wonderful. The staff was dedicated and attentive, the hotel was clean and well maintained, and its location was excellent — close to all the main attractions and very accessible. A special thank you to Samir, Samer and Yossi from the dining room staff, who were absolutely wonderful and made our stay even more enjoyable. By far the best hotel in Jerusalem!

We had a fantastic week at the David Citadel. The staff are very professional and considerate; the grounds are stunning; the views and location out of this world; and the breakfast was the best I ever had. I want to specifically make mention of Jeremy Weiss, Concierge Manager. He went above and beyond. He made our stay incredibly enjoyable. His attention to the small things is what really stood out (finding out prayer times at nearby synagogues, providing me with his own written Dvar Torah on the parsha, and troubleshooting any minor issues that arose). I look forward to returning to the hotel as soon as possible.

An Amazing Stay at the David Citadel – Exceptional Hotel and Wonderful Staff Our stay at the David Citadel in Jerusalem was truly wonderful, and overall, our experience was exceptional. The hotel itself is beautiful, the location is incredible, and there is something special about the atmosphere from the moment you arrive. But what really stood out to us was the staff. Everyone we encountered was warm, welcoming, professional, and genuinely seemed to care about making our stay as enjoyable as possible. The level of service throughout the hotel was outstanding. After long and busy days in Jerusalem, it was wonderful to come back to the David Citadel. The common areas are beautiful, the hotel is extremely well maintained, and we thoroughly enjoyed the overall experience. It really felt like a special place to stay while visiting Jerusalem. There was only one significant issue during our stay. We were in room 945, and unfortunately, the mattress appeared to be broken or damaged on one side. It made sleeping quite uncomfortable, and I was not able to sleep properly. I did not report it while we were there. Between jet lag and very busy days, I was simply too exhausted to deal with having someone come look at it or potentially changing rooms. I certainly don't fault the staff for not addressing something they didn't know about. In fact, based on the exceptional service we received everywhere else in the hotel, I have no doubt that had I brought it to their attention, they would have done everything possible to resolve it. I mention it now because I hope the hotel will check the mattress in room 945 and replace it if necessary so the next guest doesn't have the same experience. It was really the only negative part of an otherwise amazing stay. Aside from that issue, I cannot say enough good things about the David Citadel. The hotel, the location, the atmosphere, and especially the people were fantastic. The staff helped make our time in Jerusalem even more memorable. I also want to give special recognition to Nawem A. Sway, who helped us toward the end of our stay. He was incredibly helpful and kind, and the way he took care of us was another great example of the exceptional service we experienced throughout the hotel. We truly appreciated his help and wanted to make sure he was personally recognized. We left with wonderful memories and an overwhelmingly positive impression of the David Citadel. We would absolutely stay here again and look forward to returning.

At every breakfast we would ask Said to make us something and when he comes back we ask him to make us something else and he did it all with a smile. Breakfast service was wonderful especially Said! Said was so nice and friendly and helpful and great with the kids. We really appreciated all of his help.