Inbal Jerusalem Hotel

This hotel is in my top five best hotels. very clean and neat. The team is very kind. The the food and coffee was fresh, and tasty.

The breakfast buffet is just OK. The salmon was not high quality, the shakshuka was ice cold. I couldn’t eat it. The jachnun on Shabbat was inedible. The salad and bourekas were good. Housekeeping doesn’t always refill the coffee pods in the room and I had to call up ask for new pods when they were empty. Other five star hotels in the immediate area on Emek-offer true five star cuisine and service. On arrival there was a box of 2-3 dates. This is the first hotel I stayed out where there was no fruit or cake or snack left in the room on Friday for Shabbat.

I am writing this review, whilst nearing the end of our stay in the Inbal. We have been here for 5 nights - with one more remaining. Every single day has been riddled with ongoing mistakes - we are beyond exhausted. What compounds this, is Management’s appalling defensive attitude to everything - they are rarely ‘wrong,’ and the manner by which they have spoken to us constantly just utterly disgusting. Specifics like: bothering us when do not disturb is on; entering our room unauthorised; failing to rectify a hazardous leaking shower; showing us ‘upgraded’ rooms that clearly were not; presenting alternative rooms in an unfit state; sirens going off in the Hotel at 6am deemed a ‘mistake;’ giving us dining information that clearly was in-factual; long lags in time for basics to be delivered - I could go on, but won’t here. This is just a mere snapshot of our appalling experience - we will never, ever step foot in this Hotel again. And just in closing, I wrote and addressed an initial email to the General Manager here, Mr Rony Timsit, clearly outlining our current predicament. No response - from anyone. Nothing. We have paid A LOT of money to stay at the Inbal Jerusalem - it is not worth an iota of that. In hindsight, we really wished that our booked room was in proper, normal working order - otherwise much of this would not have even occurred. And whilst we appreciate kind tokens/gestures in response, ‘band-aid’ solutions are not at all suffice - sorry. I genuinely and honesty hope my Review serves as a valuable warning for others. Thank you.

Terrible food (full board Fri-Sat). In many ways the Inbal is like a 2-star operation taking over a 5-star establishment. If you stay here, eat elsewhere (and bring your own reading light for the room).

Beautifully constructed hotel. Excellent A/C. Top notch professional service. Attention to details. Outstanding breakfast.