Inbal Jerusalem Hotel

Hello, I’m a remote digital assistant from India. I help hotels with social-media content, guest inquiries and lead generation. I can help your hotel get more direct inquiries through Instagram, WhatsApp and online promotion. I can provide a small free sample for your hotel so you can see my work. Would you be interested in trying a 3-day sample?

My experience at the Inbal Hotel was extremely disappointing. During my time there, I witnessed multiple examples of poor service and unprofessional behavior from the hotel staff. At one point, there were tens of children outside the hotel. Instead of managing the situation calmly and professionally, the lobby attendants were aggressive and completely overwhelmed. While I was trying to get through the door, staff members actually put their hands on me and became physical. Ivan, Idan, and Roey were among the staff members involved. Unfortunately, this was just one of many examples of the poor service and behavior I witnessed. For a hotel that presents itself as a luxury property, I expected a much higher level of professionalism, hospitality, and basic respect for its guests and their visitors. No one entering a hotel should be physically handled by hotel staff in this manner. The overall level of service I experienced and witnessed at the Inbal was extremely disappointing and far below what I would expect from a hotel of this caliber.

The Inbal is a beautiful hotel in a great location, with an amazing hotel breakfast! Family friendly.

Beautiful hotel in the heart of Jerusalem. Modern and comfortable. Great restaurant. Staff courteous and helpful

Disappointing experience from a hotel we expected much more from We stayed at the Inbal for two nights with our 3-year-old and unfortunately left very disappointed. We received dirty, badly smelling pool towels, the loungers were visibly dirty, and the spa was not clean either. At 8 AM we were woken by staff shouting in the hallway, and later housekeeping staff were speaking loudly and swearing in the corridor. When we mentioned the towels, we were told that around 500 people had used the pool that day. We understand that hotels get busy, but guests paying the regular rate should not receive a lower standard simply because the hotel is at high capacity. What disappointed us most was the response when we raised these issues with management. Instead of really listening to our experience, the manager repeatedly asked, “What would you like me to do to improve your stay?” and pointed out that ours was the first complaint she had received that day. We weren’t looking for freebies or special treatment. We simply expected someone to listen, acknowledge what had happened, and take ownership of the situation. Mistakes happen. What matters is how a hotel responds when given the opportunity to make things right. Unfortunately, we left feeling that opportunity was missed. We genuinely wanted to love the Inbal and become returning guests. It’s a shame this was the experience we took home instead.