Waldorf Astoria Jerusalem

We stayed in the hotel for a week and had a wonderful time We were celebrating our dads pending 100th birthday and the staff were wonderful and surprised him with a cake and champagne In addition his accessible room was lovely We especially thank Rami and Gareen In food service special thanks to Fahad and Veronica

Wowwwwwww!!!! Very good hotel Assem is the best!!!!!

I went for a 5 day business/visiting trip. Staying in the Waldorf Astoria Jerusalem is such a delight. This front-desk staff is extremely helpful and accommodating. Amir and and Alexei and many others whose names I don't remember went out of their way to make sure my stay was wonderful. In fact, they offered to have me move down from the 8th floor to the first floor for Saturday (because I don't use the elevator on my Shabbat) The breakfast staff is awesome- as is the head of the breakfast ( a very nice man whose name escapes me). The room on the 8th floor was newly renovated and gorgeous- the room on the first floor was perfect for my Shabbat stay. Cozy and perfect. I cannot wait to come back to Jerusalem and the WA is a cherry on the top in being in the most wonderful city in the world.

A luxurious hotel, beautifully designed and preserved. Pity they make savings on issues which degrade the hotel. 1. Paper cups only for coffee and tea for breakfast 2. Weak wi-fi 3. Breakfast is very rich in variety, but not outstanding in gourmet qualities

We stayed at the Waldorf Astoria Jerusalem for my birthday and our anniversary (they fall out a few weeks apart) last year and loved every minute of it! So this year we wanted to come back and celebrate again. The hotel is centrally located and technically has everything we wanted in a hotel. NOT TRUE ANY MORE! We arrived at the hotel on Wednesday 7 January and checked out of that dump today Friday January 9. I am writing this immediately upon returning home - so anyone planning on staying here should think twice. The furniture THROUGHOUT the hotel is starting to look old and chipped, the rugs in the lobby are frayed and not particularly clean (at least in our room the rug and one of the couches had stains) - it’s obvious no one is worried about upkeep. The shower leaked into the toilet area. The electric kettle in the room is chipped, cold air seeped in through one of the windows and it just goes on. But the worst thing was that we had ordered a Deluxe King room and found immediately that the bed was in essence a twin bed pushed together (there is BTW a deluxe twin room - which we didn’t order). My husband immediately went down to the main desk and told them and was told they would take care of it. The next morning my husband again told the front desk and they asked when they could come up to deal with it – we said 1200 and happily left the hotel to enjoy ourselves. At 2:30 PM we returned to find that nothing was done. My husband once more asked that this be taken care of and two Waldorf employees (!) in succession came up to the room and had no idea what we wanted and left. When I went down to complain (my husband was disgusted by this point) I was told by the front desk that my husband never talked to anyone and no complaint was ever lodged and that he in essence lied! I was then told that there are no king size beds – at all - just two beds put together with a zipper (front desk’s words). So when I asked why didn’t anyone tell us this to begin with and why bother offering this on their site – I got no answer. This morning as we checked out of this dump as quickly as possible – I heard a young women complain about her room (I just heard scraps of the conversation that she "...couldn’t sleep all night…") and the look on the face of front desk was “this is a YOU problem”. The Waldorf has forgotten what service is all about. (The employee who took care of our luggage and valet parking – both check in and check out – was wonderful, friendly and understands service, but sadly he is just one of a very few who work there). The Waldorf is now just a very expensive Plaza (if you know – you know) hotel that itself went down hill years ago. For the amount of money we paid for two nights we could have enjoyed a few nights and flights to anywhere in Europe. For their price point we have many actual luxury hotels (who know what service with a smile really means) in Jerusalem to choose from. The Waldorf can keep their name (that’s all they have left) and I’ll take my money somewhere else.