Waldorf Astoria Jerusalem

I just returned from my 21st stay at the Waldorf Astoria Jerusalem, and once again it proved why this hotel remains my home away from home. The secret to that remarkable consistency starts at the top. Ameer Abu Arafeh (Director of Operations) and Ihab Eid (Front Office Manager) are not tucked away in offices. You find them in the lobby and the dining room, genuinely glad to greet guests and listen. They understand hospitality in the fullest sense and work around the clock to anticipate needs. Even before arrival, Ihab promptly replied to my email and took care of my special requests. On days with large group arrivals, their attention to individual guests still never slips. A few people made this visit especially seamless: Front desk: Alexi delivered the smoothest, fastest check-in I could imagine. Front desk team: Rami, Karim, and Assem are constantly keeping everything running with quiet precision. Door and arrival: George greeted us with his trademark smile and set a warm tone every time we walked through the doors. In-room dining: Elias was prompt and attentive. Dining highlights Breakfast was outstanding, as always — especially the new daily selection of fresh, excellent cheese Danish pastries. Friday night Shabbat dinner and Saturday Shabbat lunch were simply superb. The standouts were the new freshly baked, variety-packed focaccia, along with chef-sliced steaks and corned beef. The standout team Thirty years ago there was a show called Everybody Loves Raymond. Any guest here would say the same of Maamoon — everybody loves Maamoon. He is a true gem. It was also wonderful to see Wissam back, quietly making sure everyone had coffee, drinks, and the cocktail of the day. And thanks to Fuad and Hassan. The Waldorf Astoria Jerusalem continues to go above and beyond in every way that matters. I am already looking forward to stay #22.

Our stay at the Waldorf Astoria Jerusalem was nothing short of exceptional, and that was largely thanks to Elza Dandis, the Guest Relations Manager. From the moment we arrived, Elza went above and beyond to make our family feel truly special. She coordinated an unforgettable birthday celebration for our son, including a magical breakfast experience with the bar manager, along with a beautiful cake and balloons that made his day incredibly memorable. As if that wasn’t enough, she also surprised our daughter with a thoughtful mini celebration in our room for her bat mitzvah. These personal touches meant so much to our family and made both celebrations feel truly extraordinary. Wow, wow, wow! Elza's warmth, attention to detail, and genuine care created memories that we will cherish forever. She made us feel like family, and her support throughout our stay meant the world to us. The entire staff at the Waldorf Astoria Jerusalem was wonderful, but Elza is truly one of a kind. Because of her exceptional hospitality and the outstanding team, we are already looking forward to returning next summer to celebrate our son's bar mitzvah. We can't wait to be back! Thank you, Elza, for making our stay so unforgettable. You are a true asset to the Waldorf Astoria.

Everything about the Waldorf Jerusalem is 5 star. First, the property has a fantastic location and the rooms offer many modern amenities with a historic design. The breakfast was great and also offered a separate “kids buffet” which our kids enjoyed. However what truly sets this property apart is the staff. Elza welcomed us with gifts for our kids and the 5 star service continued throughout our stay, both pre and post check out. We hope to return!

Our stay at the Waldorf Astoria Jerusalem exceeded every expectation and was one of the highlights of our trip to Israel. The hotel is beautiful, impeccably maintained, and especially welcoming for families. The atmosphere was warm and inviting, and we appreciated the opportunity to experience the diverse mix of guests who stayed there, many of whom were Orthodox Jewish families, adding to the unique character of our visit. The breakfast buffet was, without question, the best hotel breakfast we’ve ever experienced. The selection, freshness, and quality were exceptional, and every morning felt like a special occasion. What truly made our stay memorable, however, was the outstanding service. Yezan at the front desk consistently went above and beyond to assist us with professionalism, kindness, and genuine hospitality. He is a tremendous asset to the hotel. George, who welcomed us on arrival and helped with our luggage and getting settled, made an equally wonderful first impression. Though impeccably and formally dressed, he was warm, friendly, and genuinely kind. At breakfast, Fuad was exceptional—attentive, welcoming, and always ready with a smile. His warmth made each morning a pleasure. We’ve stayed at another Waldorf Astoria in the past, and while that experience was very good, the exceptional service we received in Jerusalem made this stay even more memorable. The entire team made us feel truly welcome, and we wouldn’t hesitate to return. We highly recommend the Waldorf Astoria Jerusalem to anyone visiting the city.

The Waldorf Astoria hotel was our favorite hotel for 6 years! In the past two years something changed. The food is not good as it was, the food is cold and the meat is dry, I thought it was a one time stay occasion but unfortunately this weekend I’ve discovered it is not. We took the room with the garden and it’s almost opened to anyone who passes and anyone can watch your room. The room is beautiful and clean but the TV is old and it’s not a smart TV and you have boring channels. The SPA is nice and clean. Expensive hotel that becomes almost average.