Waldorf Astoria Jerusalem

Just completed an amazing 19th trip to Waldorf Astoria Jerusalem, where every detail left me in awe. The renovated rooms are a breathtaking blend of luxury and elegance, captivating from every angle. The exquisite marble-topped nightstand and cabinetry, paired with a plush armchair that boasts an intricate backrest design with richly textured leaf-patterned fabric and elegant trim, exuding modern sophistication. Completing this masterpiece is the new beautiful carpet, with its plush, mottled blue-gray texture that adds depth and warmth, tying the room’s sophisticated palette together in perfect harmony. This seamless fusion of contemporary and classic elements creates an unforgettable retreat. My great stay started well before arrival, after I emailed my custom requests and Ihab at the front desk responded with a personal and beautiful note that made me feel truly welcomed and valued from the very first interaction. A special shoutout to General Manager Avner On and Director of Operations Ameer Abu Arafeh for their visionary leadership in selecting the stunning furniture and overseeing the exquisite renovation of several floors—your impeccable taste has truly elevated this iconic property to new heights of opulence! Additionally, kudos to Alexy (super quick and smooth check-in), Rami, Karim, and Assem, all from the front desk, for their exceptional service, always anticipating my needs and offering assistance before I even made a request, setting the ideal tone for an exceptional stay from the very first moment. The dining experience was equally remarkable, with Senior Maître d’Hôtel Maamoon taking care of my food preferences every day of my stay with almost parental dedication. Fuad and Hassan further enhanced my experience by recalling my favorite place to sit and my custom food requests, ensuring every meal felt personalized and perfect. A heartfelt thanks also to Mesob in the dining room, who was always ready to assist in any way possible, adding an extra layer of warmth and attentiveness to every dining moment. Lastly, the doorman George deserves special praise for his cheerful greetings in multiple languages, seamlessly knowing which language to use for each guest—his amazing talent truly enriched the welcoming atmosphere from the start. I can’t wait to return for my 20th visit to the Waldorf Astoria Jerusalem.

Wonderful hotel. We want to give a special thanks to Karim who very warmly took care of our every need and made our experience a true pleasure.

The hotel looked old and worn, the decor is poorly maintained and the staff was horrible. We had drinks at the lounge and were treated very rudely by the staff. It took forever to get drinks, which were awful, contrasted juice and small, but extremely expensive. The rugs were dirty, the furniture tatty, and the staff poorly trained in hospitality service.

What an Amazing stay! Hotel so well kept and so nice, we got upgraded to a suite on the ninth floor. I just wish we had the view towards the Main Street . It’s located in the center of the action. Enjoyed also the spa that is very recommended. Breakfast was delicious with so many options. Will surely return again

Exceptional Stay at the Waldorf Astoria Jerusalem We had a truly wonderful stay at the Waldorf Astoria Jerusalem. The service was outstanding—every staff member was professional, kind, and attentive to every detail. The breakfast was exceptional, with a wide variety of fresh, delicious options served in a beautiful setting. We also thoroughly enjoyed the food during our stay on the terace—everything was thoughtfully prepared and full of flavour. The hotel itself is elegant, spotless, and ideally located near the Old City and many main attractions. It was a perfect combination of luxury and comfort. Thank you to the entire team, Daniella, from reception, Gus from the bar,at the Waldorf Astoria Jerusalem for making our stay so special. We look forward to coming back! Thank you, thank you for hospitality!