Four Seasons The Westcliff

What an extraordinary experience! Everyone was friendly and attentive. This is a beautiful property in Westcliff part of town, a nice neighborhood in Johannesburg. Great experience! We stayed in room 426 which is a panoramic view premier room. What stood out was the phenomenal service! It was so great we came back at the end of the week before our flight back home. We used their car service which picked us up from airport (roundtrip and around town). When we arrived the bellmen greeted us with warm smile and were very helpful. In particular Banza and Calvin bell were exceptional But so was everyone! Cossy (waiter),Boitumelo (Server), Ernest (waiter) Eloff (guide), Sandros (guide) Pastor (Front Desk), Anita (rooms) and the Mpho Tsolo Front Desk manager were all rock stars! Front desk people also deserve some love as they were helpful with checking us in and making our stay wonderful. Modi, Pastor, and Mpho Tsoolo (Front Desk Manager) , JB deserve accolades for their exemplary service! Of course our room was beautiful and had nice view! The restaurants and facilities are all top notch and the view from restaurant is amazing overlooking the city. We ate at Flames Restaurant and our waiters Cossy/Ernest were both personable and the food and drinks amazing. Breakfast at Flames also stood out as the selection of foods from the buffet were delicious and one had a nice selection of myraid of choices for every palate. Amina our server at breakfast was also pleasant. Highly recommend this gem!

We’ve been staying at the Westcliff since it was an orient express hotel now a four seasons but never disappoints. A fabulous hotel, great location and dream service level. Breakfast to die for and the restaurant menu is limited but ok. Even though the hotel is undergoing a new building area, dust was contained and didn’t affect us. We stayed a total of six days and will always stay at this hotel when we visit Johannesburg, there is not another that compares and by far. We love you Westcliff!

We absolutely loved our two nights at the Four Seasons, Westcliff. From arrival to departure, nothing was too much trouble. We stayed in a Garden King Premier room. The room was beautiful and had a huge balcony with lovely views. Our dinners at Flame restaurant were beyond delicious and we truly looked forward to both meals. The service was excellent and the staff extremely friendly. I highly recommend this hotel to anyone looking for a superior 5 star experience.

We were planning to stay at the hotel in August but our plans have changed & we are no longer able to continue with our reservation. However the communication & customer service we have received from the reservation, spa & concierge teams have been on point. From initial enquiries, to booking, to sorting out transport, personal requests, to unfortunately cancellation, the communication has been smooth, instant, knowledgable and friendly. In an industry that seems to longer be prepared to invest in customer service especially when communicating can’t be achieved face to face, it is so refreshing to find a company and hotel that treats guests with respect & efficiency. Please forward my congratulations to the teams. Would defiantly recommend this hotel.

Very nice hotel with great breakfast and friendly staff. There was one staff who was very nice, cant recall his name and he would always see us and be so warm and welcoming. We even made a song with him and my son. The rooms were nice our kids room was huge and they enjoyed the stay. The location is safe and nice. It is a hotel which was planned to be an apartment building of some sort so it is a puzzle for a day but there are enough staff to guide you, and after a day one has it all figured. I only ordered in room dinner one day and was great.