Four Seasons The Westcliff

Our stay at the Four Seasons Johannesburg was shorter than we’d planned, thanks to a flight cancellation that cut our time here down, but even in that brief window the hotel made a wonderful impression. The staff were the highlight. With our plans thrown into disarray, they were super helpful and genuinely kind, and that sort of warmth and flexibility means everything when travel goes sideways. It’s exactly the kind of care you hope for from a Four Seasons, and they delivered. The property itself is beautiful, and breakfast was incredible. It was one of those spreads that makes you wish you had more mornings to enjoy it, which only added to our disappointment at having to leave early. We didn’t get nearly enough time here to experience everything the hotel has to offer, but what we saw left us wanting to come back and do it properly. Based on the beauty of the property, the quality of the food, and above all the graciousness of the team, we’d happily return.

We started our 3 week trip of Africa here, stayed for three nights and were delighted with our choice. Flames restaurant is fabulous - every meal we had here was superb and the breakfasts were amazing. Our panoramic view hotel room was lovely and there were lots of welcome treats on arrival. Flowers were delivered to the room shortly after checking in which made it feel very personal. Every member of staff we came across were extremely friendly, helpful and professional. Would have been very happy to spend a few more days here.

I stayed at Four Seasons Johannesburg recently at around R10,000 a night, expecting the standard of care that price implies. My experience fell well short of it. I left my Airpods in my room. When I raised it, staff assured me they would locate them and call me back. That call never came, and no one followed up despite the promise — I was left chasing the hotel. What concerns me most is that I can track the AirPods through find my, and over the past few days they have consistently shown in Alexandra a commercial area 10 minutes away from the hotel and nowhere a guest would have taken them. For an item left in my room to end up off the property entirely raises real questions about how lost belongings are handled here. At this price point I expected my property to be secure and a simple follow up promise to be honoured. Neither happened. I'd urge other guests to be careful with valuables

excellent hotel with super views

This beautiful, elegant hotel situated on Jan Smuts Avenue is close to Sandton, Rosebank and Hyde Park Corner, and so is very convenient for everywhere you want to go in Johannesburg. Concierge and Reception were excellent at check in and check out and throughout our stay. The hotel is arranged on the hillside so a golf buggy service is provided. This is super quick and very responsive on WhatsApp (and charming and friendly staff too). We booked a panorama room, very nicely appointed and very comfortable. Also some lovely welcoming touches which we enjoyed. All the usual amenities you expect from a hotel in this category, even a shoe cleaning service. We used the gym and heated outdoor pool, plus sauna and steam room in the spa. Well worth an hour or two in a busy schedule. We dined at Flames Restaurant in the evening and our guests all declared the meal excellent. Breakfast was very good, opting for either a hot and cold buffet or the Signature cooked dishes, included in our room rate. Service was fabulous throughout. The Westcliff did not disappoint.