Jupiter Beach Resort & Spa

Latitudes restaurant was amazing. Stick to the sandwiches and small plates… also Nick the bartender is unbelievable!! The resort is clean and beautiful. The spa was gorgeous but there’s a small problem with the ladies locker area having both doors propped open and no privacy. Massage was not the best… recommend breath mints and gas pills as the garlic breath and tummy noises during my massage were hard to ignore. For a $175 massage and $35 tip that was mandatory, not exactly pleased. The resort itself is beautiful, clean and wonderful. Spa was beautiful and clean but why no privacy?? I personally took the doorstop out to the locker room only to have a spa worker put it back in!! Please! I don’t want strangers to see my naughty bits. I had to explain to her that privacy at a spa is a RIGHT!! Duh Otherwise, you can’t go wrong here. We love it!!

It gives me no great pleasure to write this review, but I feel compelled. I have no complaint with the hotel itself - the rooms were nice, all the line staff I interacted with were lovely, and the experience of staying at the hotel was on par with what I expected. However, my family and I had a billing issue, the (non-)resolution process for which was so abysmal that I will never stay at or recommend this hotel or any other Opal resort again. When I discovered the billing issue I called the resort to correct the error. The person at the front desk transferred me to the billing department with a promise of a call back within a day that never came. A few similar calls later, I requested to speak to Joseph Villa, the resort's Assistant General Manager. We spoke on the phone, and he promised to fix the issue 'that day.' I followed up a few weeks later over email for a status update and received no response. A month after that, I reached out to Justin Earle, the resort's General Manager. He did respond to my email, but placed the burden on my family member to call him to fix their mistake. She called and never received a call back. The stats between November 2024 - March 2025: - 4: the number of months I spent trying to get my issue resolved before giving up - 6: the number of phone calls I made with an empty promise of a call back - 1150: the number of dollars I was charged by mistake - 0: number of times someone apologized At some point this became as much or more about the customer service experience as it had about the initial error. What a truly disappointing experience. I hope no one else ever has to go through the experience I did.

We stayed at JBR for our wedding anniversary and the experience was great! Jared was amazing and very helpful. He even helped me with spa services. The room was gorgeous! We even got to see nesting sea turtles on our beach walks each evening! Everything about our stay was wonderful! We will be back!

Our severs Scout, Carol and chef Ricky, what a great combination to make our lunch memorable. Service 5 ⭐ , food 5 ⭐ and the atmosphere not replicable. From the the time the Valet greeds us it is heaven. Great family gathering or business, on beach.

Carol was so conscientious and kind! You need to hire more staff like her. As a business owner myself, I can say you are lucky to have her! She has more energy than most people that are younger than her, even my 20 year old kids. Keep her happy and on board! Neil