Westin Maui Resort & Spa Ka'anapali

Very busy family style resort with a kids club and arcade, however, there is not one jacuzzi on site for anyone under 18 years old. Unfortunate. Plenty of amenities. Right next door to Whalers Village. Walk to Black Rock. All the restaurants in the area mimic menu items. All very good, but similar choices. Overall good stay. But service can be spot on and/or a huge miss. Depends who you catch and what day it is; I can only guess.

We spent two nights here in March 2025 with our daughter and had the best time. Even though I am writing this a bit after our trip, the resort made a huge impression on us so I wanted to share. Our room had a king bed and a balcony facing the West Maui Mountains and the golf course, which was beautiful to wake up to. That king bed was the most comfortable bed I have ever slept on in a hotel. The sofa bed right next to it worked out well for our daughter's setup, and we had plenty of space. If you have kids, this place is paradise. My daughter is still talking about the pool slide and seeing the flamingos hanging out in the garden area. It made the trip special for her. The location is fantastic. You can walk straight out onto Ka‘anapali Beach, which gives you front row seats to the Hawaiian sunsets. It is also right next door to Whalers Village. We walked over there every morning to grab coffee and those amazing acai bowls at Island Vintage Coffee, and it was super convenient for popping into the shops. The staff went out of their way to be friendly, and getting two complimentary welcome drinks at the bar when we arrived was a nice touch. The only downside we noticed was that the check-in line can get pretty backed up and slow when everyone arrives at peak times. Overall, between the pool setup for kids, the beach access, and being so close to Whalers Village, we had a memorable family getaway. We would definitely choose to stay here again!

The Westin Maui Resort and Spa is a very beautiful property, convenient location, really well maintained and offers the best view of the sunsets, fresh, delicious locally sourced food but most importantly the most extraordinary customer service. There are many hotels that aim to do the same, but the Westin excels. We have stayed there and in other properties in Maui, so it was an easy decision when we had to plan a wedding. From the very beginning we were offered choices for the event, support with planning, options for vendors and it felt like an effortless experience along the way. Mr. Jonathan Kaufman and Ms. Anna Kahana helped with all the planning. Mr. Kaufman called, wrote emails, followed up each time and when we finally arrived came to meet the entire party, stopped before the wedding to ensure everything was perfect and came to wish us farewell and thank us for choosing the Westin. Dawn at check in made our arrival truly memorable and our stay was spectacular because of her efforts as well. Her welcoming smile, genuine care for us will make us choose the Westin Maui again and again. It’s such a pleasure to be greeted by her, and her Bon Voyage hug is still one we will treasure. Next the welcome emails from Mae were very much appreciated and helpful; the sweet little turtle gift for the youngest wedding guest was such a wonderful touch and he loves his new friend. The food and service at all bars, restaurants and cafes were great as well. Rey, Allison and Oswaldo in the main restaurant were funny, quick, remembered us each time they saw us and made our dinning experience truly enjoyable. Also, please thank Andrew and Paul the busboys that worked nonstop. Max and Elmer at the pool were great as well - made sure we had a Mai Tai available and took such a great care of us! Guy and Brad at the bar - excellent experience as well. Always greeted us with a smile and had recommendations for drinks each time we stopped by. Daniel with the parrots was amazing, knowledgeable, patient and made the little one feel very special when explaining all about the parrot residents. Finally, Karine from France the hostess at the restaurant was awesome and Anna the housekeeper on our floor. Wayne, Manatu and Daryl at front desk also deserve a shout out! Thank you for making our stay so special, memorable and we hope to see you again soon!

I would give this hotel a 3.5 star. It was very expensive plus parking and the there were certain parts that just lacked for advertising a high end resort. Pros: family friendly, great pools, water slide, arcade, beautiful grounds, nice room. Close to shops and nice beach walking. Parts needing attention: we had to ask for toiletries to be refilled constantly and ran out one day, they have cold water brought out to the lobby from about 9-4. They do have water stations around the hotel and it is all warmish water- they need cold water access the majority of the day. They have a lot of restaurants on or near the property. Make reservations for dinner. The downfall is they all served almost the exact same thing, very pricey, and limited menus. We got tired of eating the same sort of food over and over again. Lunch was about $100 for a family of 4 and dinner even more. The front desk people were not as friendly as I thought they should be. One time I asked if they could fill up the cold water pitcher since they were out and they told me no. Other thoughts: The pool chairs also get reserved by people’s towels early. One day I woke up at 4:30 and sat in two and just watched people come and put their towels on chairs to reserve and leave. They have signs that any unattended chairs for more than an hour will have items removed. Yes this is true but they aren’t this process about 10am. And it isn’t consistent. You also had to pay to rent beach chairs. The elevators were crowded the majority of the time and we had to wait for an elevator sometimes. It would open and just be full of people. Helpful hints: wake up early for a good pool chairs, by 9-10 they are all reserved. Go to the grocery store down the street and buy breakfast items or lunch or drinks to save money. No microwave in rooms though. Or stop at Target and do a pick up order on the way to the resort. We did that for snacks and drinks and should have gotten some pool floaties too. I liked the overall vibe and the pool was the best part. But the price point and lacking a few but big components made me give this lower stars.

We reserved a beach casabella through RESORT PASS solely so we could have food/drink service. After bringing us a QR code to scan for the menu, we did not see our server for more than 45 minutes. We received food and drinks fairly promptly, but the server never returned. Eventually, we decided to leave and had to search the grounds to find someone who could close out our bill. Would not recommend