Westin Maui Resort & Spa Ka'anapali

Westin Maui was the first stop of three on the island - and of the three places (Kaanapali, Wailea & Airport adjacent) was probably the overall best outfitted resort. Major wins were: -ocean view room - I think its worth it based on the location, however, the non ocean view rooms did face the sunrise, so win there! -beach access -Some reviews reference long waits for chairs at the beach/pool or limited availability. We went post holidays, so probably a slower time but also didn't use these services. I could see that being a hassle. For us, the beach being right there and accessible in seconds was a huge win. -Spa & Spa Staff - its expensive, but the massage was great - cabana front was the way to go. I didn't take advantage of all the amenities in the spa, but there were A LOT and I could see that making the hefty price tag even more worth it, but I was so pleased with my massage as it was! Everyone at the Spa was sooo friendly, too. -Location - walkable all through Whaler's Village and up and down the beach. Opportunities: -Communication of amenities- we were lucky that we stumbled upon the discount card others mentioned when we asked the concierge a few questions. The front desk did not cover amenities/offerings thoroughly which I felt was an opportunity. -Condition of the property - starting to feel a bit tired. The outdoor spaces make up for this as they are beautifully landscaped and well kept, but, it is worth noting as rooms are expensive - we were pleased to have the ocean to distract us, but I wouldn't say the rooms are necessarily the biggest highlight. We left for all meals, so no comments on food - seemed to be decent options but for us exploring local non - resort restaurants seemed like a better idea. If you're like us and appreciate having the beach at your feet and a central location for adventuring with an occasional dip in the pool or visit to the Spa/fitness offerings - this should check all your boxes!!!

This was a very underwhelming hotel. Would not recommend if you're looking for a relaxing or serene experience. It was so full and busy - expected for the holiday/new years time - but there were long lines for all food and people went out to reserve pool chairs by 7am. They had a rule that chairs being held with no one on them for an hour would be freed but staff does not enforce this, making the pool experience very poor. The grounds are beautiful but the adjacent beach is just completely busy and crowded. We also found the room wasnt up to par - very small for the price, the outdoor furniture clearly hadnt been cleaned in ages, there was trash from others under the bed and we had to call down for things like replacement of coffee and shampoo which they hadnt stocked on their own. We also found out on day 3 that we shouldve been informed of a Privilege Card that would provide discounts at things like the onsite restaurants and spa. This was after using those things prior - we were truly given no good info at check-in and found this incredibly disappointing. If you want to do a very expensive, big box resort full of kids maybe you will not have the same feedback but I would never stay here again, especially at the prices charged.

We flew from our home in Kona to go to the NY Eve celebration and Bipin (front desk manager?) helped us preselect everything we wanted. Unfortunately, our room type was unavailable upon check-in. Melelani (front desk services) was exceptionally patient and understanding of exactly where we wanted to be and why, and found an absolutely perfect room for us (#1070). Shout out to Sean for dragging our bags to our room! We had Gold Tier tickets to the dinner at the adult pool and the band (Nuff Sedd) was nothing short of incredible - like our own private concert! We felt badly that very few people danced but the 2nd bar was a bit in the way -- perhaps it could be to the side next time and tables set up there instead. The food was delicious, and the serving team and bartenders went over the top to make sure we were having a great time. And then there was the mind-blowing midnight drone show. Everyone was in awe! This entire Westin Maui Resort experience made our NY Eve the best ever. Kudos to everyone involved!!!

I just booked a stay here for March 31-April 6. I booked directly with the Marriott phone line. I was initially going to book with Priceline since I’m a VIP member and got a good rate but the agent I spoke to said they have a best rate guarantee and would give 25% off the lower rate I find. This is not the case. I filed a claim as soon as I booked and showed them screen shots and the actual link of Priceline showing the lower rate. Their guarantee was they will offer 25% lower than the lower rate found, they only offered 7% and said they can’t independently verify the lower rate I showed even with the Priceline link I attached to my claim. This seems to be a bait and switch marketing ploy to cut the aggregators and book with them directly. Truly disappointing.

This hotel is fine as a place to sleep, but for the cost it is **grossly** underwhelming and feels more like a low‑tier property than a true resort. Upon check‑in, our room was not properly cleaned, especially the bathroom, which was clearly not guest‑ready. Requests we had made prior to arrival were not honored, adding to the disappointment right from the start. The hotel is full of families and the website advertises a kids club, but there is no kids club, which feels misleading for anyone booking with children. We repeatedly requested information and an events calendar before our stay to understand New Year’s Eve options for our family and received nothing useful. Now that we are here, everything on offer is 21+, leaving us with no appropriate NYE activities for our family. Pool and beach amenities are also poorly managed. There are not enough chairs or towels, so guests have to line up before 7 a.m. just to secure basic seating and towels. The “cabanas” are not really cabanas at all, just beds, and you need to be very careful about understanding their actual locations when booking so you are not disappointed. Dining is similarly underwhelming. There is essentially one menu for the entire property, with items removed at each outlet, so it feels like one restaurant spread across different locations rather than multiple distinct options. Overall, between the cleanliness issues, unfulfilled pre‑arrival requests, lack of the promised kids club, poor NYE planning support, limited amenities, and repetitive food, this stay does not come close to justifying the price and feels like staying at a low‑tier hotel. Sad reflection on Hawaii in general, Westin directly and Marriott overall. We feel taken advantage of. We will make the best of it but for this expensive of a trip it’s just so upsetting.