Westin Maui Resort & Spa Ka'anapali

For years, I’ve enjoyed this lovely hotel as a retreat and a Hawaiian experience. I was there this week and the property is too small for the number of guests and children and adults that are using the facility. It was insanely busy and really was very disappointing if you had family and friends there. I think the footprint of the hotel is too small from the Number guess that are there and the services for food and drink were vastly lacking for the number of people they had to serve. I was suggest another facility if I was gonna stay there.

We decided to book a 3 night stay on points at this hotel in Maui, my wife is a platinum elite member with Marriott. From the moment we arrived, the staff was extremely rude. They wouldnt even let us leave the vehicle there while we checked in, despite other people leaving their vehicles there and they were rude about it. Additionally, they dont allow you to take your own luggage to the room. While some people enjoy having their stuff taken care of, I appreciate being able to manage items that are fragile and/or precious. We were not given that opportunity (equally poor experience at check out with this too). The lady who checked us in was extremely nice and cordial to my 2.5 year old though, which we appreciated. Our stay was mediocre at best as the room was not well cleaned before we arrived and didnt want to argue about it. On top of this, we ate at the bar three times and had numerous issues getting the burger cooked medium well- it was rare in the middle; this happened multiple times and even the bartender didnt have any rationale when I came back to a similar experience. Im disappointed by the way this experience at this property when none of the management staff replied to the email or were willing to talk to us when we were there. It even showd up when I had to create a 3rd support ticket to marriott to get a response from the front office director. Very disappointed, do not recommend and will not return.

Hotel was perfect. Staff exemplary. Clean. Pools good. Tons to do. Food delicious in the hotel. Walking distance to little mall place with great restaurants and stores. Would positively come back. Aloha.

We stayed at The Westin Maui Resort & Spa to celebrate my wife’s 40th birthday, and overall it was a great experience for our family. The location is hard to beat, right on the beach with easy access to everything in the area. The property itself is very clean, well maintained, and the staff across the board were genuinely friendly and helpful. Traveling with a 7-year-old, we really appreciated how much there was to do on-site. The pools, activities, and overall layout made it easy to keep our daughter entertained while still feeling like a relaxing trip for us. Also being right next store to Whalers village made shopping and finding dinner a breeze. The only reason this isn’t a full 5-star review is the pool temperature. (so read my rating as 4.5!) During our stay, the pools were noticeably on the colder side, which made it tough to fully enjoy them, especially with the wind. The adult hot pool was a great alternative and something we ended up using quite a bit. That aside, this is a fantastic resort and one we would absolutely consider returning to, especially for another special occasion. If the pool temps were just a bit warmer, it would be a near-perfect experience.

Unfortunately, we were at the resort during the last Kona Low that hit the islands, but that is not our reason for the average review. While the resort property is lovely and the pools are wonderful, the customer service is average for what is considered a premium resort. We booked the vacation last August and the package we booked through United Vacations included breakfast for two and a $100 @ day resort credit. When we checked in, we were told we did not get breakfast included and there was no resort credit. After a lot of back and forth between our travel agent, United vacations and the Westin, nothing got resolved, even after our travel agent and the rep from United Vacations called the hotel. I even sent an email to the general manager after the front desk clerk suggested I do so, and I included everything from our reservation and the emails back and forth - they never even acknowledged or responded to my email. As a Marriott Bonvoy member, I was very disappointed. We knew Maui would be expensive, but $60 for two of us for breakfast was outrageous. Needless to say, we didn’t eat breakfast there more than twice. They charge a daily resort fee, but if you want a chair on the beach, it’s extra, as are the cabanas. If you want to park a rental car, it’s an additional $50 @ day. Unfortunately, due to the storms, we were only able to enjoy a couple of sunny days. We went there to celebrate my husband’s 60th birthday and will probably never go back to that resort due to our experience there. It was an extremely expensive and frustrating experience.