The Westin Maui Resort & Spa, Ka'anapali

We reserved a beach casabella through RESORT PASS solely so we could have food/drink service. After bringing us a QR code to scan for the menu, we did not see our server for more than 45 minutes. We received food and drinks fairly promptly, but the server never returned. Eventually, we decided to leave and had to search the grounds to find someone who could close out our bill. Would not recommend

This is our 3rd stay and safe to say this is my family's favorite Kaanapali beach resort! Being directly next to Whalers village is a huge plus, just a few minute walk to stores, restaurants, snacks, shopping. Great to stop by for the family (8 & 13yr old). And Westin is by far the nicest in the area - great pools for both kids, a big and small Waterslide, and they love the new arcade (although that is definitely another dent in my wallet). The extras like feeding the koi in the morning, getting pics with the exotic birds (on your head!), weaving leis, are fun extras. Beach front is reasonable here, with not all the hotels still have much beach left. I used the fitness center every morning which is pretty good andy wife loves having a Starbucks on site. Kids like the acai bowls at the Ulu kitchen, although it has gotten pretty expensive - $19ea. Was like $12 a couple years ago - they are good tho. I guess that's the thing - people complain about all the fees, costs, but all the resorts here charge for parking, resort fees, so just assume that's part of the deal. We ate at the Mo'olelo restaurant multiple times, and it was not cheap, but food was good! And sitting on the sand looking out at the ocean, watching the boats at sunset, it can't be beat. I expect we'll end up going back again. Been to Maui 10x, stayed at 5 different Kaanapali resorts - this is definitely our top location. One tip is if you get it thru costco travel, while it usually is no cheaper up front, they may cover resort fees and give you a daily hotel credit to offset costs.

My family and I recently stayed at the Westin Maui Resort & Spa for five nights. Overall, we had a pleasant stay, but there were several aspects of the experience that future guests should be aware of before booking. We booked a Lanai View room, which unfortunately overlooked the valet area and main entrance of the resort rather than offering the scenic island views we had anticipated. The room itself was clean and comfortable but fairly average for the price point. Nothing was particularly wrong with it, but it also didn’t feel especially luxurious compared to other resorts in the area. Where the Westin truly shines is its staff. Every employee we encountered was friendly, professional, and genuinely welcoming throughout our stay. The customer service was consistently excellent and helped make our vacation more enjoyable. The pool area was also a highlight. It was well-maintained, fun for families, and provided a great place to relax after spending the day exploring Maui. The resort grounds are beautiful and the location along Ka’anapali Beach is hard to beat. Unfortunately, the biggest downside of our stay was the cost of mandatory fees. Self-parking was $50 per day, while valet parking was $55 per day plus tip, with no alternative parking options offered by the resort. In addition to parking charges, guests are assessed a mandatory daily resort fee of approximately $50, plus applicable taxes and fees. By the time everything was added up, the mandatory daily charges totaled roughly $107 per day. What was particularly frustrating was that these fees are unavoidable and significantly increase the actual cost of the stay. On top of the standard room rate, there was also a $300 credit card hold for incidentals. Over the course of our five-night stay, the additional fees and charges approached $1,000, which put a noticeable damper on what was otherwise a very enjoyable vacation. The Westin Maui has a fantastic location, beautiful pools, and exceptional staff. However, prospective guests should carefully budget for the substantial mandatory fees that may not be immediately obvious when comparing room rates. Had the additional costs been more reasonable, our overall impression would have been significantly higher.

We had a very disappointing one-night stay, especially given the price and the standard we expected. The room was not acceptably clean. There was blood on the sheet, which we photographed, and when we walked barefoot in the room our feet became covered in hair. The shower also overflowed almost immediately during normal use, flooding the toilet area, and the water had a strong sulfur smell. The family pool was also in poor condition during our stay. There were tons of leaves, several Band-Aids, a paper towel (!), and white scum in the corners of the pool. Meanwhile, the adult pools appeared warmer and better maintained, which was frustrating as a family traveling with young children. The service issues made the experience a lot worse. We were given the wrong number of keys at check-in, and both check-in and checkout involved oppressively long lines. When I finally raised the concerns at checkout, there was no apology; instead, I was told I should have reported the issues earlier. With young children and only a one-night stay, calling late at night to deal with room issues was not realistic. The overall impression was that staff were more available to correct or blame guests than to assist them. Between the cleanliness problems, bathroom flooding, pool conditions, rude security interaction, check-in issues, and dismissive response at checkout, the stay fell well below expectations. I would be very hesitant to stay here again, especially with young children. This place was night-and-day different from another Westin property that we stayed at nearby (Nanea) -- considering the price, we wouldn't pay 1/4 for what we did here.

I just stayed a week at the Westin Maui with my daughter. It was the best vacation I have been on. The Westin Maui has beautiful grounds, pools and restaurants. We got a package so our breakfast was included at the Ulu Kitchen. That was very nice to start our day with. I would give the overall resort a 10. The staff is great and we enjoyed every minute we were there. The room was only a 7. It wasn't clean clean the first night we got there and it was just a bit tired. After housekeeping had come it was much better and the balcony was nice. It didn't take away from my overall enjoyment of the resort and I know there are nicer rooms for an upgraded cost. We spent most of our pool at the adult pool area. We rented a pune'e which was very nice. For those looking at the adult pune'es we rented P3. P5 faces the beach and is on it's own, P4 faces the pool and is on it's own, P3 and P2 are next to each other facing the pool and P1 is next to the lounge chairs not right next to the pool. So I would suggest P5 or P4, then P3 or P2, and personally I wouldn't rent P1. At the beach we rented a Casabellas and they are very nice. We rented C5 which is on its own and C17 which is the last one at the other end. Both would be my top choices, C5 and then C17. The food and drink service was very good and cold bottled water is complementary with the Pune'es and Casabellas. We attended the luau at the resort. It was my first luau so I have nothing to compare it to but we really enjoyed it. The food was good and the performance was outstanding. After walking through many of the resorts during the week I was glad I booked with the Westin. The grounds are just the best in my opinion. It is next the Whaler's Village which we ate at and shopped at several times. If I get to come back I will stay again. One of the best weeks of my life.