The Westin Maui Resort & Spa, Ka'anapali

We recently stayed at this hotel expecting a premium experience given the $800-per-night price tag, but unfortunately, the service fell far short of expectations. When we checked into our room, we noticed that the sink was already draining very slowly. Within a few hours, it became completely clogged. We reported the issue to the front desk and asked if it could be resolved while we went out for a walk. Disappointingly, no one was sent for over 90 minutes. When we returned, the maintenance staff had just started working on it, and it took another full hour to fix the problem—meaning we lost significant time during what was supposed to be a relaxing stay. To make matters worse, the hotel’s response was underwhelming. We asked for some form of compensation for the inconvenience, but all they offered was a $100 credit, which hardly seems appropriate given the cost of the room and the disruption we experienced. For a hotel that markets itself as high-end, the level of responsiveness and customer care was far below what we expected. We left feeling disappointed and frustrated. Would not recommend based on our experience.

This is a lovely hotel in a brilliant location on the beach. Bipin, Rachel, Thami, Theresa, Robert, Trish, Carolyn and Jackson made our stay. There are staff here that go above and beyond and staff here that do this less so. Huge thanks to Bipin for making our stay so memorable. Highlights: Go for an ocean view room Water stations are a win and don’t taste of the yuck chlorine water we found when travelling in California! Love the room key on a wristband Love the bottles we get to keep instead of the hotel using plastic bottles everywhere Love love love love loved the cultural activities such as coconut weaving and ukelele lessons. Kahiki and team were amazing to speak to and it’s humbling to hear the Hawaiians talk about their country so fondly. I encourage guests to get involved in learning about this amazing land. Love the Valley Alley arcade. Caitlin and Trish provided amazing service. Hotel made a huge effort for my daughter’s bday. Loved the pools and slides Loved The Hale Mooelo beyond burger Loved the beach Love the self serve sun cream - so clever and handy! Go to black rock, you will see turtles there even if you do not snorkel! It was unreal! Adult pool is beautiful Whalers village is basically next door although suggest getting bits from a supermarket if you are pn a budget Microwave available to use in room if needed Stunning sunsets Lowlights: Concierge service was inconsistent Check in took a while which wasn’t great after such a long flight Feels like some staff do not have full autonomy to make decisions and sometimes a manager needs to be consulted Shame that the hotel charges for sun loungers on the beach All in all a beautiful place, beautiful land, beautiful Hawaiian people. Hotel is worth booking.

We booked an ocean view room which had a good view of the ocean, the hotel had a good selection of restaurants and retail shops and the pool areas were great. The adult only pools were great for us but they still have issues with no one policing the 1 hour rule with the deck chairs, however understand this might be difficult to police. The improvements in my opinion are that the rooms need to have more privacy as the door into the room opens straight into the area where the sink is that could have the potential for an embarrassing outcome should someone be walking past your room whilst someone is entering the room. Our room was however clean and housekeeping were great. The hotel doesn’t have any pillow options which was an issue for us. Also upon checkout the hotel are still holding $400 on our card which means we have less money to spend, upon enquiry they told us that it could take 5 to 10 days to release which is not acceptable. Be careful to check this once you check out as the release should be immediate as it is with all other hotel operators.

My Husband is a titanium member with Marriott. He booked this trip for my 60th birthday and he asked for an upgrade before we arrived since it wanted things special for the occasion. He was charged for an upgrade and then double charged when we got to the property. He asked if there was a suite or a larger room available and the staff was very dismissive towards him and he felt like he was treated like a person who had no status. We were not informed of the Lanai upgrade which had special services, dining, etc. Needless to say we would never recommend this location to anyone. The room was smaller than a regular hotel room and the balcony barely fit the two extremely small chairs and table. Are room was right across for the elevator and above the on site luau so it was extremely noisy. Not a good thing for a light sleeper. As usual the beds were comfortable but that was the only decent thing about our room. So disappointing

I stayed here for 5 night with my family in August 2025. The hotel is lovely and the beds are super comfortable. All the staff we interacted with were very nice and friendly but there are 2 reasons why I wouldn’t stay here again… There are not enough sun loungers for guests, especially beds next to an umbrella. We had jet lag so were finished breakfast by 7:30am. Went to the pool and all next to an umbrellas had towels, and personal belongings on them. Ridiculous as not a person in sight. There were signs saying you couldn’t hold beds but clearly no one listens. They should do what they do in many hotels now, that remove the towels and belongings if people are not on them for longer than an hour. So it meant we could only sit out so long and then go back to the room, as it was so hot. Also, there is a beach but the beds on the beach are not the hotel, so you have to pay for those, if there happens to be available. Now onto breakfast. This is my favourite meal at a hotel. But “breakfast” was a voucher for a marketplace where you got a bottle of water and a choice of one “meal.” For example, an açai bowel or pancakes. There is also only tables outside the marketplace, which is casual and if you’re not early enough, there are no seats. You can’t take it to your sunbeds even, as there is none of those either. I’m not sure if they do day passes or something but clearly they don’t have enough capability for the people they let in. We definitely wouldn’t stay here again.