OUTRIGGER Kona Resort & Spa

We have stayed at other Outriggers, so when booking to the Big Island, we naturally looked for their property. It did not disappoint. Recently renovated, the property seemed refreshed and contemporary, although there were some small indicators that the bones of the property were from an earlier era... (no exhaust fan in the bathroom!) But any trivialities were offset by a wonderful staff living Aloha. We have been to Luaus on all the Islands and the Feast and Fire at Outrigger is in the top tier. The food was very good and the show was outstanding. Our room overlooked Keohou bay, so we got a wonderful view of the sunsets and the snorkeling boats each night. The pool bar was nice, with some very good snacking options, and again, excellent staff. I would be remiss not to mention that Piko, the onsite dining, could use a little attention. We had dinner one night and the food was very good, but it seemed they might have been understaffed that night. The food came out timely, but our server was not as polished as you would expect at a venue like this. Overall, I don't think you can find a full service, up-market property in Kona that checks all the boxes that the Outrigger checks. Good location and an Aloha staff to boot. Many thanks (Mahalo).

Overall, the Outrigger was a wonderful place to stay. Our room was spacious, and we had a great view of the manta ray bay. The staff was very friendly and helpful. The parking valet, Ron, was especially so. Every time we got the car from him, he'd ask where we were going and offer recommendations for other places to stop nearby. The restaurant bar was a great place to stop for an after dinner cocktail. The Voyager 47 club was amazing. Great breakfasts, and the appetizers during happy hour were very hearty. The only negatives were related to housekeeping. Coffee pods and cups were not restocked every day, garbage was not always emptied, etc. Aside from this, it was a great place to stay on the Big Island.

We loved our 5 day stay at the Outrigger! The amenities at the resort tempted us to never leave! The beautiful adult pool was relaxing and calm. We took advantage of it every day of our visit! The voyager Club 47 Lounge was a highlight of our visit. We are so glad we added that to our travel package! Live music each night provided a beautiful evening atmosphere to end each beautiful day, Every employee we cane across was helpful, kind and welcoming. We would return in a heartbeat! Thank you, Outrigger Staff for an amazing getaway!

Having undergone a full renovation, the hotel and grounds were just lovely. We had a room with a spacious lanai and spent each night gazing at the stars. Just a perfect honeymoon experience for us. Food at the hotel is limited to a bar/pub menu, but with a car we were able to get to many restaurants with more variety. My only niggling complaint was the renovation in the bathroom could have used more lighting and a place to put our things in the shower.

This Hotel is a real mixed bag. The facilities and rooms are very nice, the staff is friendly. But there are some significant issues. First off, we arrived about 5pm to check-in, we were here with a Trafalgar Tour. We then went to our room, it was a mess. There was still crib and a big pile of towels in the bathroom and the room had a bad odor. Well the manager working with our tour group moved us to another room, with a nice upgrade to Oceanview, and a couple free drinks. But how does that happen? Many hours after rooms are usually ready, to be in the system as ready to give to a guest. Also the new room, the sliding door to the lanai was very difficult to operate, probably needs wheels replaced. But the worst things is the greed. Most of this didn't directly affect as, as our tour was all pre-paid. But despite the very high nightly cost, they add on a significant Resort Fee. If you've driven there, $40 a night to park. At the pool bar, one of the people from our tour group got french fries to bring up to her friend, asked for a second of the little containers of ketchup, and they charged $2.00 for that. Nearly the price of a whole bottle of ketchup in many US stores. And the food at the restaurants was quite expensive compared to other places.