OUTRIGGER Kona Resort & Spa

We stayed in a room with club room lounge access, and it was absolutely wonderful!! We are a family with 2 kids (preschoolers), and the lounge was a perfect place for a decent breakfast and a light dinner (which was also perfect after a heavy lunch at a restaurant). I would also love to mention the great atmosphere and very welcoming staff at the lounge. Even with little kids, it was a very relaxing place with warm atmosphere with plenty of room. Our kids really loved visitk this lounge and spend time there! We appreciate the team's kindness and consideration (Zack, Brillo, Fred, Pua, Tessa, Kaita, and Kealuna).

Very poor communication between managers. We had 4 rooms before we FINALLY were able to get settled. Keys didn't work, AC didn't work,we paid extra for a full ocean view but one of the rooms they tried to give us overlooked a bay. The room safe didn't work, the water bottles had seals that were broken and used. The lanai was flooded with about 3 inches of water, had to ask the desk 4 times to send someone to dry it up. Were gifted a bottle of wine for the inconveniences, but the restaurant was closed most of the time so we couldn't pick it up. Overall very poor communication between managers. Melissa the first manager told us she was off the next two days, but Sally would be available to help us if we had any problems. Sally didn't even have the courtesy to leave us a message after we talked with the desk staff. The maintenance staff, pool staff, breakfast buffet staff and housekeeping were wonderful, managers could use some communication and follow through training. Im sure the resort knows who I am and has my contact info, they may call me if they would like to speak to me further about this.

The property Location is good. Pool area is very nice. We just arrived today and are staying 3 nights. We upgraded to a Club Oceanfront. The first room had the ocean view blocked with a palm tree. Our room now is ok, but not what we expected for an oceanfront club room which are supposed to be premium. I believe that we probably would have been fine not upgrading. But hey we are in Hawaii so life is good!

Convenient and excellent location, great property, staff (shout out Faith) and pool. Kids loved it.

My husband and I took our grandson on a special one on one trip. Each year we have a grandchild turning 11 they pick a place to go with us and this grandson picked the big island. We booked through Costco and stayed at the outrigger in Kona. One of the best things was the voyager club. We ate our breakfast and dinner there almost everyday for the week we were there. The staff was so welcoming and kind. The food was amazing and really helped with the budget. Everyone at the voyager lounge was so amazing, A big shout out to Kainoa, Kealana, Zaoh, Fred, Pua, Brawlin and Tessa.