OUTRIGGER Kona Resort & Spa

We had such a wonderful stay at this hotel! The property is beautiful, and everyone was so welcoming from the moment we arrived. We stayed as VIP guests and had access to Voyager 47, which made our experience even more special. The entire team there was absolutely amazing — so caring, attentive, friendly, and welcoming. They truly made us feel special and well taken care of. The food was delicious, and we especially loved the breakfasts — we honestly looked forward to them every morning! And thank you to the housekeeping team for keeping our room clean! We also want to give a special shoutout to the valet/parking team. Every time we arrived or came down to get our car, they were so quick to help, always with a smile and a few jokes. They made every interaction so pleasant and welcoming! Overall, we absolutely loved our experience.

We love this resort .. been traveling and staying here for several years .. in fact got married on this property 7 years ago .. we had a morning barista bartender Faith who was top notch .. taking care of the Piko bar by herself with a smile great service and delicious lattes and mimosas !! Thank you Faith !!!

Stayed here for three nights with my wife at the kamaina rates with discounted self parking, and no amenities charge. This place was quite affordable as our total daily hotel cost was about $330 including a few room charges. We did not have access to the voyager lounge as that would have added on another $100-200 per night. Hotel room has a decent view of the mountains, was spacious, renovated with coffee machine and an empty mini fridge. Two metal water bottles were provided. We're happy we went with the mountain view as the rooms overlooking the ocean side pool with the big slide can get a lot of noise. Staff were polite and efficient. Check-in went smoothly but we had a bit of trouble figuring out exactly where on the parking booth to tap to get in but we got that on the second try. You get a waterproof wrist band that acts like a key and allegedly lets you do room charges but often we had to just give them our room number and name instead. The wrist band is super convenient in reducing what you need to carry around the hotel. The hotel itself is quite nice with two big pools, where the adult only pool is usually shaded. Downside is limited dining if you don't have access to the voyager lounge. The pool bar was better overall (with reasonable prices for a hotel) than the open air restaurant Pico and the coffee shop had better baked goods than coffee aside from their cold brew. The gym is fairly typical but has a nice view of the ocean. The manta Ray viewing platform is being converted into a restaurant (and thus not accessible) but you can see still the tours in front of the hotel. Plenty of manicured grounds to explore and there's a big food truck dinner event on Tuesdays on the front lawn mountain side. They have a luau with performances on Monday and Thursday but as a local I find it kind of kitschy. Certain rooms overlook the luau area. The hotel is also walking distance to the harbor and manta Ray diving companies. It's quite nice to be able to just walk from your room to the launch site and back. Don't book through the hotel as they jack up the cost, book directly with the manta ray diving provider of which there are at least nine. One big downside is that there isn't much around the hotel and you'll need to drive 15-30 minutes into Kona to find shopping and other food venues. We'd definitely stay here again, especially if we're going with friends who want to manta ray dive.

Fantastic friendly staff. Katie was cleaning when I showed up and was very conscientious about making me prove that I was really staying in the room by showing her my key would open the door while apologizing about it although I was very pleased to know that a thief would not be allowed to pretend they were me and just take advantage of the open door. Jenifer was also very friendly while cleaning and I can't remember the other 2 housekeepers names but they were also top notch. I really appreciate the aloha shown me during my stay and would recommend outrigger to anyone who is planning to visit the big island.

This morning at breakfast, we were greeted by Pua. She is the hostess with the friendliest personality. She graciously directed us to the buffet and periodically came by to see if we needed anything. She did this with all the guests. Pua definitely enjoys her job and it shows.