OUTRIGGER Kona Resort & Spa

Faith was absolutely wonderful! She was so friendly, welcoming, and had such a great attitude. Even with a long line of customers, she stayed calm, efficient, and incredibly quick while making sure everyone was taken care of. Her positive attitude and excellent customer service really stood out. Faith is a true asset to the team, and we really appreciated her!

Faith is awesome!! She handled our breakfast before our diving trip making sure we were fully dialed in!

This place is amazing for friends and family or any special event! The rooms are spacious and cozy. This is our 2nd time visiting for about 4 days each time. There are plenty of activities on the grounds and near by to keep you and the family experiencing Hawaii in a variety of ways. This was our first time being apart of the Voyager 47 club. Well worth it! Tessa, Pua , Fred, Zach, Braulio, Kainoa, and Kealana were all amazing hosts!

Everything about the setting is picture perfect. The experience, service, and available information--TERRIBLE. Clearly, the hotel's corporate owners are determined to offer as little as possible at a "minimum 'kamaaina--Hawai'i resident--room fee of $400." With nothing forthcoming re: dining, room cleaning, and items like safes for storing valuables (broken for entire four days of our stay, despite our calls), self-parking (never explained and overcharged), we felt like intruders for politely requesting service that we, naively, assumed would be available in a hotel advertising itself as five-star. Receptionists in a difficult-to-access lobby were clueless. We were sent hither and yon in search of a "manager" who never appeared to address our queries. And, worst of all, it was only after wandering into a restaurant unavailable to us as "non-Platinum members" of the hotel's exclusive "club" as explained by a wait-staffer, that we finally realized why we were at the bottom of Outrigger's paying guest list. Feeling gypped, humiliated, and "taken" by one of Hawai'i's "top-notch" resorts, not only won't we return, but we'll make sure to inform all our friends and relatives, residents and out-of-staters, that Outrigger is a resort to avoid at all costs. A Hawai'i resident of over forty years.

Amazing hotel and amazing staff. Tessa in the club 47 lounge was incredible and showed us different places to visit. If you are looking for a great place to go for the family, please come to Outrigger Kona.