Hotel Kansas City

I travel frequently for work and regularly stay at 4- and 5-star hotels. In all my travels, I have never paid $2,103.10 for a three-night stay and experienced such a lack of basic amenities. There wasn't even a complimentary bottle of water or bathrobes in the room, and I had to call every day just to get more towels. The biggest issue, however, was the air conditioning. Every morning we woke up to find our clothes, phones, and laptops damp from the excessive humidity in the room. The conditions were so bad that my wife became sick, and I had to take her to an Immediate Care clinic during our stay. I will say that the hotel itself is beautiful, and the staff was friendly and helpful. Unfortunately, the room conditions overshadowed those positives. The air conditioning and humidity issue is a serious problem that needs to be addressed.

This stay was flawless from start to finish. As a WoH Globalist, we received an upgrade to beautiful suite while traveling with our kids. We were here during the World Cup and even the rooftop breakfast sported fun nods to the World Cup. Thank you to the incredible staff for all the genuine interactions. Even the housekeeping staff were so friendly and our room was spotless. We appreciated reading about the history of this building and being in a great location. Check in and check out were smooth. The coffee shop in the lobby made a great cappuccino and the bar served great, authentic cocktails.

Great location in the heart of downtown. Unique architecture, wonderful lobby, and bar service is outstanding. Rooms are very comfortable.

It struck me as an average 3 star hotel. The included breakfast is a mess - you get a certain $$ amount to spend at their in-house coffee shop which also has avocado toast, bacon and eggs, lox and something else. The $$ they assign you only fully covers the cheapest options. Plus this means you have to leave standard big tips, which I don't expect to do when a breakfast is included. They were very stingy with toilet paper - housekeeping left 1/4 roll!! I asked for more and they brought me one roll (come on, should be 2 rolls). The included FIFA buffet breakfast offered the day before, day of and day after games was rather pathetic - great omelettes but no pancakes, waffles, nothing. Seriously, we spent almost $1000 a night - I expected better. The room, lobby, etc. - meh. Felt a bit old and tired. Lots of rather young men in front of the hotel (who were lovely) to hold the doors and do valet but it didn't come across as very professional. I definitely won't be back, totally not worth what we paid, but nothing horrendous about our stay.

Fantastic hotel experience that renews my faith in hotels. The food was an unexpected pleasure - we had lunch in the bar and hot breakfast from the lobby coffee bar. Also great happy hour beer and wine prices.