Hotel Kansas City

The hotel has tons of character and in a great location. The staff (except for one slightly snarky restaurant greeter) was terrific and extremely helpful. But the elevator situation...two creaky old elevators, one out of commission...one could grow old and die waiting for those things. I hope they fix it soon.

Beautifully restored hotel with a great atmosphere. Only one person at the check-in desk with a long slow-moving line started things off poorly for us. But once in our room we were very happy with the quality of the room. They had put out some special treats since I let them know it was our 45th wedding anniversary. The hotel has a great location being within walking distance to any entertainment downtown. We walked to the Kaufman Center to see the ballet after a light dinner at Yard House. However, we were both very uncomfortable with the low-quality mattress that was too thin and hard. We expected something a bit more luxurious at this higher caliber hotel. We both had backaches in the morning.

Overall, our experience was pleasant. The hotel itself is lovely. The staff was quite nice. We had a great experience getting a drink in the lobby bar and the bartender who served us was awesome. It always amazes me, however, how it is that the higher-end the property, the fewer services a hotel tends to offer and how they try to extract more money from you. For example, the hotel wanted $45 a day for parking, when the lot next door was charging $15 (which we opted for). But the most disappointing experience was when we visited the Nighthawk bar in the basement of the hotel after our very nice dinner at The Town Company. My wife and I ordered cocktails from the posted menu. My choice was a $15 old fashioned. When I ordered it, the bar tender asked me if there was a particular bourbon I would like, which I thought was a nice touch. I made my choice but upon closing the tab, I saw that I was being charged double the posted price. When I inquired why, he informed me that the bourbon I selected (Jefferson's) was an upcharge. I was neither informed beforehand that there would be an upcharge, much less told how much it would be. (By the way, a bottle of Jeffersons costs about $60 max, so it is not a super premium whiskey and certainly should not cost an additional $15 per shot). In any case, I feel taken advantage of and intentionally mislead. Not the kind of experience I expected.

Location was walking distance to delicious BBQ, unique hotel design so that was very cool. We walked to Ray's Stack which the hotel or maybe it was Yelp recommended. It was a nice walk on a beautiful day. One our second free evening after scheduled meetings we walked down to the local pizza, sandwich place across from the concert hall (all down hill). Anyhoot we appreciated the staff's clear directions on potential places to eat. We also had breakfast and lunch at the hotel and those meals were delightful as well.

The atmosphere and location make this one of the premiere spots in downtown to host a wedding. The staff was outstanding and hardworking and we appreciate everything they did to make our day special.