Hotel Kansas City

The hotel is absolutely beautiful! The staff was wonderful! We enjoyed the coffee bar in the mornings and the bar in the evenings! You really could not beat the location! If we are back in KC we will stay here again!!!

Hotel Kansas City provided beautiful, clean, and comfortable rooms. The bar was great and all staff were excellent. The location was clise to restaurants and the Power and Light District.

Very disappointing. I'll start by acknowledging that management contacted me proactively after our stay to apologize and try to make things right. I appreciate that, and I will consider staying here again next time I'm in town due to that response. But I can't commit to that because the stay itself was really bad. 1. Valet is a disaster. Cars parked all along the curb so car dropoff was impossible. Workers just hanging out in the lobby instead of getting cars. Completely missed our requests for our car not once but twice, resulting in it taking 25-30 minutes each time. Blamed me for texting the number on the ticket (!!!) instead of calling the front desk...which is what they told me to do after calling the front desk didn't work the day before. When I complained to hotel management, their first response was "Valet is a third-party company." Ok...but you hired them, they're wearing your shirts and working out of your lobby to serve your guests. 2. Room wasn't ready on time. Not a huge deal (they were busy), though it was annoying because Globalist rooms should be prioritized. But then, despite them taking down my phone number to text when it was ready, they didn't. I had to reach back out myself, hours later, when we were pushing up against a pre-show reservation time. 3. Hotel bar/restaurant wasn't staffed, even when it was open in the middle of the day. We tried to wait there for our room to be ready, but had to leave after sitting for nearly 15 minutes without anyone showing up. 4. Room wasn't cleaned after our first night, despite us being out of the room all day, except for 2 hours. 5. I had to ask about Globalist benefits, too. Again, I appreciate the fact that management reached out after our stay, and they said all the right things then. That's the right way to handle this after the fact. But it also shouldn't come to that, particularly at a hotel that holds itself out as being on the nicer end of things.

So much better than expected. Fronk desk was very friendly and helpful. Room was spacious and clean. Great location as well

Absolutely perfect room in the perfect location. Cannot recommend enough. Loved the lofted bedroom and the views were amazing.