Hotel Kansas City

Really cool hotel and great value. Highly recommend. The Classic Lobby bar has a cool, classic vibe, and the room I had was clean, roomy, and classic but with modern details.

My daughter & I stayed here and walked an easy few blocks to a concert at T-Mobile Arena. Everything was wonderful from the staff to our room.

Good: beautiful hotel, especially the lobby. Smells amazing. Interesting bar in the basement. Location is great for downtown (very close to Tom’s Town Distillery, which is fabulous). Breakfast was awkward to order from the coffee bar, but the taste was great, so I’ll take the walk up ordering system. I was told that globalist breakfast includes a meal, coffee, and juice. The room was pretty, and we had no issues. They gave us 2 free drink tickets for the bar downstairs, so that was nice. Not great: we used a Guest of Honor award from Hyatt. I saw that standard suites were available, but I think that because I was just GOH/Explorist, they wouldn’t give me a suite. I could have brought it up, but I just didn’t want to go there, so it is what it is. Bad: they charged me for one night when I booked on a free night and points night that they combined into one reservation. I asked for the charges to be removed. The front desk person said she’d have to get a manager to do it later. I got an email from the manager with an apology, but my card has been charged 3 different times, and I’ve received 3 different receipts. I was charged for mini bar purchases that we for sure did NOT make. I was charged for part of breakfast. None of the charges have yet to be reversed. I of course will give them a few days to correct this, but after that, I’ll have to take it to Hyatt, I guess. The whole billing things (when I tried to fix it in person) has been a total headache.

What a beautiful historic hotel with modern amenities. The rooms were very clean, beds were comfortable, and staff was extremely helpful and friendly. Highly recommend.

The hotel has tons of character and in a great location. The staff (except for one slightly snarky restaurant greeter) was terrific and extremely helpful. But the elevator situation...two creaky old elevators, one out of commission...one could grow old and die waiting for those things. I hope they fix it soon.