The Ritz-Carlton, Kapalua

The hotel is definitely one of the best located ones. The land and beautiful garden that belong to Ritz is massive and not comparable to competing hotels in Wailea. Although the building is classy and well maintained, you will feel that the layouts and facilities are old. For example, we stayed in a junior suite but there is only one bathroom unlike modern hotels. Also when you go there, try to avoid their breakfast. It was one of the worst breakfast for the money. You will have much better options nearby.

I really wish I could leave a better review because staying at The Ritz Carleton in Maui should be 5 stars, right?! The service and attention to detail with guest experience is just not there. Check- in: Nothing special during arrival, room wasn’t ready at check in when it was supposed to be, no one offered to help us with luggage or directed us where to go for the room when it was actually ready. Food- we went to dinner one night at the only restaurant for my birthday. There were two servers for the whole restaurant, which is already a struggle and doesn’t provide the ability for quality service. We finally received drinks and after being there an hour, still had not received our starters. We ended up ordering room service instead, which the restaurant manager courteously covered, but it was awful. It was at best low quality cafeteria food. When I told the hotel about our service and experience, their reply was “Mahalo for the feedback.” We traveled from Maui to the big island and checked into The Four Seasons and it’s exactly what you’d expect from a 5 star resort. I wish we would have stayed at the Four Seasons in Maui too!!

Very beautiful hotel. The staffs are friendly and attentive. Kim at the concierge desk was very helpful. She got us last minute tickets to the luau and the fishing trip. We enjoyed the music at the Alaloa Lounge every night during our stays. Love the yoga classes and the fitness hike.

This resort in a quieter, calmer bay in West Maui is perfect for a luxury stay. The resort is beautiful, the staff is very kind and attentive, and from booking to checkout they made our honeymoon very special and memorable!

Rented ground floor lanai room for 30th anniversary. First two nights loud wedding receptions 300 yds away from room until 10 made enjoying patio difficult. Took 3 days to repair and make fire pit operational. Two nights awakened by fire alarms in middle of night. Club access not much better than airport lounge. Was not the high end experience I expected and paid for.