The Ritz-Carlton, Kapalua

Bad weather was unlucky. The hotel’s lack of preparation in a power outage was a choice to place profits over people. This place elects not to use readily available backup power generators to power guest rooms. No hot water, spoiled food in the fridge, no support for finding alternative accommodations. The leadership at this hotel has left the staff in a tragically impotent position. Photos are of guests trying to charge their phones on a small Costco-purchased generator.

We didn't have a problem with the staff like some reviewers did, I thought the staff was very attentive. Except for the fact that they left all the lounge chair cushions in the rain so that no one could use them the next day. Our problem is with the layout of the hotel, which you can see from any photo of the property. Namely, there are minimal actual ocean views. As others say, the "ocean view room" is only ocean view when you are on your balcony/patio and look left. All of the lounges, bars, etc. are situated to look into the property, not at the beach, no matter where you go. I'm sorry but what is the point of going to Maui if you literally have to walk to the edge of the property to even see the ocean. Also echo what another reviewer noted, there is zero value or perks given for being Titanium Elite - not even club access.

This is the absolute heaven regarding hotels/resorts. The location and the setup sure is hard to beat. The friendliness of the whole staff shall be the rolemodel for all such businesses. The best of the best!!

Absolutely stunning location. However the unwelcoming ,Ho- hum, mundane service was a real disappointment. My husband and I have traveled and I’ve stayed at many of Ritz Carlton‘s locations and this by far has been the most disappointing. When you come to a five star luxury hotel you do expect an elevated experience in feeling that your business is appreciated. This was a very underwhelming experience to say the least. The vibe here is different.

If you’re wanting the normal experience when you come to a Ritz-Carlton location, unfortunately Kapalua has fallen short. My husband and I have traveled and have stayed in many Ritz-Carlton‘s around the world. The location is absolutely stunning. The rooms are OK. they could use an upgrade but it’s the staff that was just sub par not inviting not endearing as I’ve come to experience other Ritz Carlton’s. Not sure why the vibe is what it is here, but it didn’t make our stay here very memorable.