The Ritz-Carlton, Kapalua

The Staff at check in was great but that was the lone highlight. They do not have enough shade at the pool. There are about 7 umbrellas-tiki huts and that is it. This is the rainy side of the island. The food was not good in the lobby bar but the live music and overall vibe was great. Lots of activities right at the property.

From the time we arrived, it felt like a dream! We went on our honeymoon and it did not disappointment. Staff is beyond friendly and helpful. Margie helped us at the front desk. We ended up being upgraded for our honeymoon and the room was AMAZING. Marybeth met us at the front and gave us our leis. She also had prosecco sent up to the room which made us feel so incredibly special. The pools are so relaxing! The lounge was also amazing and is so worth adding onto any package. It is open bar all day, breakfast, enhanced snacks from 4-8 with specialty cocktails. Such a beautiful hangout and such a nice place to unwind, meet up with other friends. The staff are truly exceptional. We also did the luau, which was awesome. Such a beautiful show and presentation. The buffet was exceptional. They had so much to choose from, bar was awesome. They had some vendors beforehand to explore and they took beautiful group photos before. We did the spa one day and got a couples massage. The therapists were great! However, the shared communal space is minimal, so it took the fun out of going to the spa "together", since males and females have their own jacuzzi, cold plunge, steam room, and sauna area. The only downside is that the beach area is not the best. I do recommend driving down the road a bit to the larger beach area. However, The Burger Shack had a BBQ and music on Friday evening and we are so happy we decided to eat there! It was such a great atmosphere and the food was great!! Love the property, short walk to a bunch of shops, deli, and shaved ice. Would absolutely stay here again! It was a amazing. :)

Stayed here 10 years ago for our honeymoon and is still 10/10 resort. Beautiful property and stands up after all this time. Food was amazing and we are foodies. Spa is one of the best I have ever been in.

We just got back from our summer family vacation to Maui. After reveiwing many different options we settled on the Ritz as we were looking for a luxury experience. Let's get the good things out of the way first. The Accomidations (2 Bedroom Suite) was very nice and large. It was perfect for our family of 4. The location of the resort in Kapula, beautifful all the way around natural beauty. Some what seculded but in a good way. No for all the dissapointing areas. Over all this resort is old and really starting to show its age. But beyond that it was really the lack of service, quality and attention to detial. This is not at the level of any other Ritz we have stayed at and we have stayed a several. Food quality accross the board was average at best, at the pool, breakfast buffett, burger shack, Banyan Tree. Nothing was great it was all so very average or worse (ceaser salad at the pool was terrible). Now as for service, outside of the Valet Stand and Housekeeping. Service was bad or did not exisit. For example there is no pool attendents. They have a large stand that is focused on trying to sell you Maui Jim sunglasses, crazy and overall the pool deck was terrible for finding any real shade. They have fixed to the ground permanent thatched umbrellas that are way to few and far between. The beautiful beach on the property is a bit of a walk but we knew that going in, not a big deal but there is no chair service provided by the hotel. There is yet another stand that is selling rentals that you must pay additional for. At the rates we are paying I still need to pay an aditional $60 + tip/a day to get a lunge chair and umbrella at the beach, just crazy. We primarily chose this hotel because it was a Rtiz and it had a 2 bed/2 bath suite. I would not recomend this hotel to anyone looking for a luxury resort and overall this property needs a major renovation. How this hotel has the rating on here it does I think speaks to how long this resort has been around. Maybe 10 or 20 years ago it was worth it but not any more. I would recomend to TripAdvisor to add a feature where you can see average ratings over a shorter period of time (5 or 10 years) as I think the early years of this property are doing the heavy lifing on its ratings. It definantly fooled me. The truth is the Ritz Kapalua is an older and very average resort but with a 4/5* price tag.

THIS IS NOT A BEACH RESORT! How can you call a hotel a beach resort if there is absolutely ZERO beach service. The only thing in that beach is the option to spend $85 for two chairs and an umbrella. At a Ritz! Shameful! So we would have to spend over $200 for 5 of us. Outrageous! Why would I go to Maui and sit at a pool? The concierge had nothing to say about the beach at all. Also shameful. The grounds are very nice and the staff was really great! The lobby bar was great too with some live music. Can you believe a massive Ritz wouldn’t have room service past 9 or 10pm? Especially when they tell you in advance that if you have a late flight you better find something to eat on your way. Crazy! The hallways were a mess. Plates of food, room service dishes etc. We saw the same plate of apples for at least two straight days. I would def think about finding a true beach resort. This wasn’t it.