Four Seasons Resort Oahu at Ko Olina

An excellent hotel in a nice part of Oahu. Very friendly and attentive staff with great service. The team are eager to satisfy every need and respond very quickly when needed. We had great interactions with the front desk who were so helpful. The kids club was very good with well structured activity schedule everyday. I’d strongly recommend the hotel for families. Adults who want to have a more peaceful experience also have their own pool.

A huge shoutout and thank you to Joseph, the server at the adult pool — he was incredibly attentive, friendly, and truly took the time to get to know us! His genuine hospitality really stood out during our stay and made a lasting impression. We also had a blast discovering the new speakeasy — such a fun and creative way to get in! All of the staff were upbeat and engaging, even offering sunglasses by the pool, which was such a nice touch. Noe’s Restaurant is another highlight and an absolute must-try! The Noe’s Signature Tagliatelle Pasta was phenomenal and definitely a standout meal during our visit. Unfortunately, the only downside of our stay was an issue with the spa. We had booked a massage for two people a month in advance as part of our girls’ getaway. However, at 8 AM on the day of our 9 AM appointment, we received a call stating that one of the therapists had called out. While we completely understand that emergencies happen, we were disappointed that no real effort was made to accommodate us together at another time or even day. The only alternative offered was a single therapist available at 3 PM, which meant we couldn’t enjoy the experience as planned. As we discussed our options and ultimately decided to cancel, the receptionist's response was, “Okay, perfect,” which felt dismissive and as though our inconvenience was a burden. Being locals, we were especially disappointed in the lack of hospitality and flexibility shown by the spa team. While the rest of the resort delivered amazing service, the spa experience unfortunately fell short.

FS Oahu is a nice resort and on par with other resorts in this very solid brand. HOWEVER, we stayed here and visited another island and felt a very strong dislike from native people. The openly bias natives made it a very unenjoyable trip and we ended up leaving early. Folks in Hawaii need to keep in mind that it's part of the U.S. and without tourism they would not be where they are today. Not going back anytime soon!

This place is completely out of this world. We have such high standards for hotels and have stayed at many 5*s around the world and this place is by far the best. Could not recommend it enough. Every single member of staff was brill, food amazing, room amazing… I could go on and on. Everyone went above and beyond to ensure we had a lovely stay. Particularly loved the iPad in our room where we could order room service, car or whatever we wanted and someone replied instantly.

Was double charged for incidentals during my stay, causing my card to be over the daily limit and ruining my day trip to turtle bay. Woke up at 5 am hopped in an uber. Now stuck in turtle bay with no money until tomorrow. The manager wasn’t even supposed to take that card number down as they charged another card for incidentals. Upon arrival the front desk got authorization to charge one card for all incidentals and returned my debit card to me and told me that card would never be charged returned it to me and charged another card for the room upon arrival. Few days in now, another full charge for incidentals on the card that was supposedly never recorded.