Four Seasons Resort Oahu at Ko Olina

Was double charged for incidentals during my stay, causing my card to be over the daily limit and ruining my day trip to turtle bay. Woke up at 5 am hopped in an uber. Now stuck in turtle bay with no money until tomorrow. The manager wasn’t even supposed to take that card number down as they charged another card for incidentals. Upon arrival the front desk got authorization to charge one card for all incidentals and returned my debit card to me and told me that card would never be charged returned it to me and charged another card for the room upon arrival. Few days in now, another full charge for incidentals on the card that was supposedly never recorded.

Absolutely thrilled with our stay at the Four Seasons. Our immediate family of 4 (2 small kids) had 1 ocean front room on 8th floor, and the 'grandparents' had their own room down the hall, also 8th floor. Both tremendous views!! The rooms are comfortable; BEST BED EVER. The hotel is gorgeous, with a spacious lobby, plenty of seating, and live music near daily. The kids club was welcoming to my daughter for a few of the activities: she did not stay unsupervised. The adult pool is quiet, the Mai Tais are EXCELLENT @ Dr. Mai Tai. Hawaii has so much to explore, but the service and luxury of this place will draw me back! Pro tips for the Four Seasons: 1) The balcony is an excellent size and allows for slow, caffeinated mornings. Coffee is available in the lobby before 8 am! 2) There is AMPLE sunscreen available at the pool, along with refillable water cups and excellent pool service. No need to pack the extra water bottles or sprays, you won't use them! Pool service is fantastic! 3) It isn't super clear on the map/pics just HOW CLOSE all the pools and beach lagoon are. I'm talking 35 seconds walks to get to each pool or location. Secret beach (through bushes) is more like a 5 minute. The grounds are just a bit tight, so it makes for easy exploring. 4) ALL OF THE FOOD at the Four Seasons is FANTASTIC. From the buffet to Mina's to poolside: excellent. 5) Like other reviews, the lagoon gets busy. The Disney hotel next door feels a bit overwhelming. If you want a quiet beach front day, I suggest staying on the right side of the lagoon, or walking down the beach a bit. You'll get a quieter day. Pro tips for Ko Olina, Oahu: 6) Go surfing!! Let's Surf Hawaii was EXCELLENT and located only 20 mins away on a phenomenal beach. 7) When you need a break from the hotel (I wouldn't understand why!), across the street are a few little shops, Starbucks, and 2 restaurants. Don't be surprised to see half of the Disney resort over there, to escape some madness! Aloha!

We had a great stay from start to finish at this hotel. We were warmly welcomed with leis and a cold drink before checking in. We had two rooms, one facing the lagoon and one facing the golf course. Both rooms were clean and comfortable. There was a baby in our group and the hotel went above and beyond for all the baby's needs. They provided a crib, high chair, baby bathtub, bottle warmer and swim diapers. So nice to be able to pack a little lighter. The hotel is very family friendly. The little one was welcomed everywhere and kids under 4 eat free at the restaurants. There is a lovely adult pool with a swim up bar if you aren't traveling with kids. The service everywhere was outstanding. Every single person we encountered from checking in, to housekeeping, to the people who come around with snacks at the pool and the beach, was warm, and friendly. We booked our stay through AMEX and got daily free breakfast for 2 with our stay for each room. I was very impressed with this hotel and would not hesitate to return.

This is my second time to stay at Four Seasons Ko Olina. I didn’t get the room upgrade like my first time but still it was a goos stay. Its quieter than Waikiki area. It’s a good place to rest. The welcom card shows a small gift in my room but I couldn’t find it. I was wondering what it was but I forgot to check with a concierge.

During my stay at the hotel, we had dinner one night at Mina restaurant. I forgot my sunglasses on the table, because we went to sleep I only realised the next day. Went to the reception, they told us to fill in a form and we will receive an answer in 24h. Because we were in our last 2 days, we went a few times to the reception to receive feedback. Dismissal and corporate type of postponing "we are looking into it, we will let you know". I went 4-5 times to get feedback. Same answer. In our last day after I made it clear that it is an unacceptable situation in a resort with their standards a pair of sunglasses to just vanish, they send, right before we left the hotel someone from security, who asked us again same questions and for the 100th time to show them pictures of the item. I received some corporate apologies on the late reply and that is it. My cousin forgot her purse on a chair in McDonald's in a developing country in a high traffic area, and 3 hours later, when we realised she forgot it, we returned and the purse was still there. Well, not in Four Seasons.