Lilianfels Blue Mountains Resort & Spa

Lovely,Lovely, Lovely property. The room we had (unsure of others) could definitely use a facelift, but it was still very nice. We had a beautiful view of the mountains. Facelift needed to: provide adequate plugs - we had to crawl under the bed to plug in our CPAP machines, not enough plugs for phones and other electronics. The bed was very comfortable. The bathroom had more mold on the walls than would be considered acceptable (especially around the bathtub) for this price tag. We ate only in the Hotel restaurant which was short staffed but still very friendly with good food. The pool - never had towels. Both days we were there I had to walk to the hotel lobby to get towels. When I called for assistance they told me they didn't have anyone available to service the area. The chairs cushions honestly needed to be trashed and replaced - again not acceptable for such a lovely hotel. But the actual pool and area surrounding were clean and the view outstanding. Never once saw an attendant but I went at the end of the day. I had originally booked Echos, but the reviews scared me away (also stating that it was in need of a remodel) unsure at this point which was worse. Might lean torwards Echos next time for the enhanced views and to take advantage of the balconies. Even though it is dated and needed a facelift still enjoyed our time there - actually extended our stay because we enjoyed the town so much.

The restaurant was superb. Food and service were both first class! Our host Kritik was fantastic and took really great care of us. The dining room and bar were extremely welcoming and there was a grandeur to the whole place that is often lost these days. Wonderful hotel.

Beautiful location set in the Blue Mountains with gorgeous gardens but to call it a 5 star resort is questionable. The furnishings and rooms are tired and not the “deluxe” promised when booking. Carpet in our room was torn and stained, paint flaking off in the shower which had mould in the grout and the toiletries rack and bathroom door base were timber and rotting. The second room had a very musty smell. While I acknowledge the owner’s responses to previous posts acknowledging future renovations, surely some basic cosmetics should be done to rooms to justify the high room cost, or reduce the price to reflect the quality. Mattress was comfortable but no top sheet which you would expect in a place such as this and quilt was small. It seems they run on few staff with a 10 minute wait at reception for someone to arrive and check us in, long waits for coffee at breakfast and housekeeping telling us they were under pressure when they serviced our rooms at 5pm. High tea was lovely in a beautiful setting. I do not like to provide negative reviews but I feel this place is overpriced for the quality you receive.

The hotel is in the perfect location for seeing the main blue mountains attractions. If going in to town would recommend getting as is a bit of a walk. The staff are nice and the lobby area is classy. The bed rooms are tired looking now but clean. The wardrobe drawer collapsed like a jenga puzzle but the cleared but it back together. The grounds are nice and pool is nice.

The hotel itself, though a beautiful location and had some pretty gardens, felt shabby and dated. For example, old carpets, yellowed and dirty bathrooms and threadbare towels and sun lounger cushions. It felt like the hotel took any opportunity to charge lots more (for example, when we upgraded our massage from aroma to stress relief, or when we added a three course dinner to Echoes to our package) but the actual experience was quite poor. For example, the massage was no different to a standard relax massage and the service at Echoes was slow. Overall, I’d say the hotel needs to upgrade its facilities and modernise to continue charging these more premium prices.