Thracian Cliffs Golf & Beach Resort

spectacular as a complex, view and location, BUT that's it. I booked a 120sqm apartment and was given an apartment of maximum 80sqm and after discussions with them, they moved me after 2 nights to a larger apartment. They are a bit forgotten in time as far as the layout is concerned. The cleaning is done extraordinarily superficially. More precisely, only what is visible and not even there properly. The dishes in the kitchen are clogged. Behind the beds and under the beds is full of cobwebs, empty bottles, dusty carpet with large tufts of dust. at the pools in the hillside area it's ok but there are canopies. the mosaic in the pool is missing in many places. the toilets look like after the war, with peeling, broken walls, full of spiders, cockroaches and in one bathroom there is even a bird's nest. there is no paper, the tiles have fallen off the walls. incredibly dirty. an outdoor shower at one of the pools doesn't work at all. they only bring clean towels in a bag that is left on a sun lounger and that's it. The bed mattresses and top layers are incredibly dirty and I discovered this because they had to change my layers because my little girl peed in the bed one night. I am very disappointed with the experience and it is a great shame for this place which has so much potential.

My rating is strictly for ARGATA BEACH RESTAURANT ! The location is nice, on the beach,could be a little cleaner but it’s ok… We tried to eat at this restaurant, , on the site it’s open from 8 am , they said it will open at 10. Finally opened at 12 for food orders! So, at 12 we ordered our food and they simply forgot to bring it ! One hour and 10 minutes it took to bring a salad , the rest of the order came later ! The blame was on the kitchen but the waitress simply forgot to deliver the order! The quality is not as it should be considering that food is overpriced ! I will attach a receipt and photos !

One has to differenciate between the golf course and service at the resort. The golf course is in immaculate condition, perfect fairways and greens with a spectacular view. However the service starts here: on two occasions the breaks did not work, the roof needs to be fixed otherwise it falls, there is no water in the ball/club cleaning box. The resort: we stayed in a one bedroom suite which is well equipped, housekeeping is good, the room is clean, mold on the balcony. Unfortunately there is no other possibility to dine except in one of the three restaurants. the beach restaurant like the entire beach is filthy, the food is good if you are lucky to get it hot, the Italian restaurant is very good and the fine dining is anything than fine dining. It is discusting! There is no bar, no cafe.

We were expecting to spend a few days at the most famous resort in Bulgaria, but we were strongly disappointed. The main reason for this feeling was the personal attitude, specially at the restaurants, with very few exceptions. They refused to sit us at a certain table because we didn’t asked for that table at the moment of the reservation, even though that exact table and all the similar ones remained empty the entire evening. Also, you don’t receive many or accurate information at the check in. If it is the first time here, well good luck… The second reason was the cleaning service in the common spaces which was not made properly. The hot water doesn’t work all the time and for the heating it sometimes takes a few hours. In one of the evenings, the shuttle from the beach didn’t came to pick anyone up and we had to walk a few kilometers to get back at the resort. Exposing all those issues to the manager, he didn’t cared at all and had a very passive attitude. All he was interested in was if we are thinking of returning. No thank you :(

I went to this hotel with a bunch of friends on an annual golf tour. The hotel has a great location with an exceptional golf course attached to it. The beach restaurant is top notch. The general quality of the hotel is average, it needs maintenance. The standard is quite low. What is really missing is customer service and focus. The most shocking example was my experience upon checkout. The manager of the hotel, Mr Boër, got the message I had taken liquor from the mini-bar, which was untrue. I told him this was not the case and I needed to get to the airport urgently. They sent out two sets of people to room to check and kept me waiting for 20 mins. The conversation went sour, he basically accused me of being a lier and a possible thief, as some customers 'steal the entire mini-bar' In the end it was confirmed the liquor was still there, but a as a result I had such a bad experience I would never recommend this hotel.