Sheen Falls Lodge

If I could give 6 stars, that’s what Sheen Falls would be ! We recently got married here and we cannot say enough good things about the hotel and the wonderful staff! We had the best weekend and we felt at home as soon as we walked in the door! A special mention to the wonderful porters Ger and Sean who couldn’t have been more helpful throughout our stay! A credit to the hotel! If you are thinking of getting married in Sheen Falls, don’t hesitate, it was a dream wedding, thank you so much to Clodagh who went above and beyond for us! You have something really special and the boathouse is just beautiful ! We spent a few nights in the hotel where we dined also, food was wonderful and service was top class, another special mention to Cian in the bar, Cian you were fantastic, thank you. We will be back !!

Had one night in Sheen falls lodge for my birthday,bought for my husband and I as a thank you gift from my daughter and her husband after their wedding. On arrival we were greeted, checked in and walked to the lift and given inaccurate directions to our room (it was left and left again not right and right again) Immediately the decor looked tired and it was clear where repair works had been carried out to a very low standard. We eventually found our room which had a fantastic view over the waterfall. We even had a balcony we could sit or stand on if the concrete slabs that were on it hadn't been lifting, uneven broken and so covered in lichen they were a slipping hazard. We decided to go for a walk around the grounds and eventually stumbled upon the queens walk (no sign postage to help us out here, just dumb luck!) On returning to the room I decided to treat myself to a hot bath before dinner. Unfortunately the bath water runs yellow and i think better of it! - while in the bathroom though i do notice a row of cracked floor tiles in front of the vanity and a rusty plug in one of the sinks. We head off to the Brasserie for a pre dinner drink. We arrive to an empty bar where there is american football blaring from the television, despite commenting on this there was no offer to adjust the channel or volume. The young and obviously inexperienced bar man looked absolutely petrified as we approached the bar. He had to get his phone out to google a basic cocktail and then when I asked if he could make it he just said 'No'. So I ordered a gin and tonic and took a seat on the sofa.....that had a hole in it. We had our meal and the food was actually very nice, but i was frequently distracted by the previously mentioned barman who was trembling carrying trays of food and drink to tables. He had clearly having not received adequate training to give him the confidence needed to carry out his duties and watching him struggle made me feel really anxious. I slept relatively well but my husband nearly fell out of bed on a couple of occasions as the bed was leaning so badly to the left. Breakfast was 'fine' - a pretty average hotel breakfast but with a nice view, unfortunately a view was framed by mouldy window frames and obscured by a Christmas wreath that had clearly been squashed in storage. So off to the spa for a quick swim before check out. More disappointment here. The spa is T-I-R-E-D. The flooring is lifting around the pool. Trim is falling off or missing around pillars. There are tiles missing round the edge of the pool. The wood in the sauna looks rotten. The towels provided are thin and feel worn out. After showering back in the room (and trying to forget that the water is probably urine yellow) i attempt to blow dry my hair. The fight I have to have with the hairdryer to make it reach the mirror means i need one hand holding the cord and one hand holding the dryer making any styling attempt utterly impossible. On check out I began to mention how underwhelmed we were and almost immediately we had our drinks in the brasserie deducted fro our bill and were give 2 €100 vouchers - one for us and one for my daughter as she had booked the stay. I thought this incredibly generous and left the hotel feeling much more positive as a result. Upon our return home I explained all this to my daughter who was (understandably) upset. She suggested that we use the vouchers to go for afternoon tea together so she'll still feel like shes been able to give me something nice. So I rang the hotel (the number on the website wouldn't work so i had to find it another way) and asked if i can use the vouchers to book an afternoon tea. This is when I am alerted to the fact that the vouchers are for accommodation only, for a minimum two night stay in any location EXCEPT the one who issued the voucher and they are non transferable - despite both vouchers being in my name when one was supposed to be for my daughter! I explained how this made the vouchers essentially worthless to us. My daughter cannot use hers as its in my name and i would have to purchase two separate 2 night 'luxury' trips in the next twelve months-which simply wont be possible and requires a spend of circa €700 to redeem them. I requested that they exchange these for afternoon tea as a good will gesture but was informed that they could not. When they offered to let me speak with the hotel manager i accepted and was told they would call me back but they haven't bothered to. The speed with which the vouchers were produced leads me to suspect they are routinely given to those of us that speak up, in the hope that we shut up and go away. They have however left me feeling more let down my the hotel than I was before I raised my concerns. The hotel needs an urgent upgrade and I'd suggest starting with the customer service.

The property is nice, but, older, and not recently updated. The staff was all friendly, but, not overly. The room was very dated and smelled musty. we had to go to the spa and buy a room spray to hide the smell. Dinner in the carriage house was very good as was the service.

Sheen Falls was the most wonderful place to travel to. We loved the hospitality. everyone person that worked there was amazing. Kian was our favourite because we saw him the most and his attention to detail, remembering our names and favourite cocktails was so meaningful to our family. I would highly recommend this hotel to anyone wanting a true getaway to paradise.

Beautiful hotel and grounds, everything was perfect. Enjoyed our short break immensely.Sarah at reservations was so helpful as were all the staff. Looking forward to returning to this wonderful place again