Sheen Falls Lodge

I had an amazing experience at Sheen Falls. The setting is absolutely incredible, and we could experience activities such as falconry (I warmly recommend), axe throwing, strolling through lush gardens and just experience this enchanted place. The food was great (the guinness bread!) and the team made the stay very comfortable. My room was very spacious and comfortable. The Spa treatments were great as well.

It had been 18 years since my wife and I had a wonderful stay in Sheen Falls and we were really looking forward to our "return visit" this month. Its recent nomination as the "top resort" in Europe (by Condé Nast voters) even increased our anticipation of a great return visit. However, the overall experience was "meh"! The room was fine albeit a little outdated (especially the bathroom). The best way (advised route) to get to our room was to go outside and required us to walk by the trash and recycling bins. The "inside walk" was up and down steps ( I am sure there were elevators but I could not find them). The service at breakfast was like something from "faulty towers".....I barely missed getting a pot of scalding tea on me (an amazing catch by the server saved the holiday!!!). But the worst part was the check-in experience. The gentleman checking us in was completely preoccupied by someone on the phone and was generally gruff and not in any way inviting! I felt like we were an annoyance! The Spa was excellent! We spent a few nights at the property and then moved to the Killarney Park ( 20 miles away) for a very good (with emphasis) stay. Sheen falls is NOT in the same class/category as the Killarney Park (in any regard except maybe the setting) and is no where near Adare Manor (40 miles away) which is now ranked lower that Sheen Falls by Conde Nast. The latter blows my mind.....Adare Manor is my favorite place on the planet to stay! Going to pass on Sheen Falls for a few years!

The best way to describe this hotel is old, tired and uninspiring. It’s past its prime which is clear from the moment you walk in. We booked a view suite for $1100/nt and it was stale, smelly and musty. Despite showing the same suite on their website today for $480, the manager moved us down one level to a non-view suite with similar old grandma furniture but thankfully without the musty smell. The bathroom, while seemingly updated, has water drain issues and the sink tap does not hold in place. The one dinner we had at The Stable restaurant was just as dull as the hotel. Overall, a terrible value for the price paid and a rare disappointment from the relais chateau chain.

Stayed in Sheen falls recently. Have stayed in this hotel many times but I was really disappointed on this visit. The service was very poor. Everything was a problem at reception. I certainly did not feel welcome. The food was excellent and it appears that Brian and Tim - the porters are running the hotel. They were excellent. During my four night stay I never laid eyes on a manager. The leisure centre does not open until 9 so if you wanted a swim before breakfast it was rushed. The service in the bar was very poor

We loved the location and the room. We chose this hotel, the most expensive we stayed in during our road trip, as it was our wedding anniversary. The meal that night in the main restaurant was excellent. Unfortunately the meal the second night in The Stables was frankly dreadful. Disappointed that such a high class hotel would let itself down so badly.