Sheen Falls Lodge

Stunning hotel with stunning grounds and amazingly attentive and friendly staff Rooms are spacious and comfortable and definitely 5 star Sitting in the outside beer garden which was delightful was made even more special when we spotted a seal feeding on the fish coming down the stream which runs along side the hotel grounds with gushing water falls making a truly relaxing atmosphere We arrived 3 hours early and they made arrangements for us to take a room that was ready We are truly thankful for the amazing staff making this stay all we had hopes for Don’t stay anywhere else this place is fabulous Truly

We stayed in Sheen falls on 9th June for 1 night. Stunning hotel. The rooms are very spacious and of the highest standard's I have seen in any hotel over the years. Staff are , with one exception , extremely helpful and friendly. the bar area and the lobby are beautiful. We dined in the stables brasserie that evening. Not the best experience. It was quite busy and our server seemed to be running around and a bit lost. I ordered the striploin steak with pepper sauce and my wife had the fish. When my steak arrived it had the Bearnaise sauce with it . I called the server and he just said that was what I ordered and walked away. I just could not believe it. I did notice when he took our order that he had a number of orders on the same page. Perhaps that was why he got my order wrong. My wife's fish was very overcooked and I wanted her to send it back but we were so surprised at the waiters attitude that she insisted I say nothing . So we cant blame anyone for this as we did not highlight it. On check out we were quoted the incorrect bill and while going over it and the receptionist adjusting it when we paid and left my wife looked over the receipt and we noticed that we had been overcharged. I rang the hotel immediately and I was told the manager on duty would call me back which she did in a matter of minutes. The error was corrected and we were reimbursed the difference . So top marks for dealing with issue so fast. Although we had the issues at dinner this would not in any way stop us from returning to Sheen Falls

Stunning garden with nature walks. Close to nature and space to sit outside and have a drink. All staff are helpful and warm. Made my fav cocktail, not on menu, perfectly . Rooms large clean well appointed. Air conditioning in room. Amazing views from room window. Food so far excellent. Full amenities, spa facilities with massage etc onsite. Can’t find anything to say negatively. Truely 5 star and as good as seen online, even better bc can hear the creek from room.

Amazing experience at Sheen Falls lodge; We were greeted by Kathleen a lovely receptionist who kindly organised hot whisksy for us.Everything was fabolous room dinner and a big thank you to Brian who brought us to Kenmare village.Thanks everyone we were spoilt.Cant wait to go back. Ye are doing a great job.Thanks Guys.xx

What a disaster this hotel seems, we booked it as it is in the same group as another resort in East Cork which we’ve always enjoyed. Reception staff at Sheen Falls Lodge appear at best incompetent. We booked a 3 night stay early June and the reception staff seemed unable to grasp this was 2 separate bookings in the same name (one for 2 nights, one for an additional night). It took half an hour to check in due to this. When we reached our room, the heating was on full with no guest control for turning it down or off. Worth noting that this was early June and the hotel places a number of notices around your room stating their concerns for the environment! Tried to order room service - the call wasn’t answered so we called reception who simply tried to put us through again and had no concept that the customer was being inconvenienced. Tried the brasserie which reeked of woodsmoke - when we requested we open a window they said they weren’t able to. After 2 nights of our stay reception called our room to see if we needed help with our luggage. Again we wasted our time explaining that we had a 3 night stay to which they just seemed baffled. The final straw was on checkout we were presented with a bill for another rooms room service at over €300. The receptionist seemed unable to comprehend how this had happened (nor could we) and there was an awful lot of unprofessional back and forth from the managers office. Again checkout took 30 minutes - not a good use of your guests time. Breakfast manager was surly and walks away from your table before you’ve placed an order. She also tried to guess our room number one morning which didn’t fill us with confidence of guest security. Many of these issues appear to have been raised in previous reviews so it’s a shame the hotel management aren’t learning from their feedback. We would not stay in their hotel again even if we were paid to.