The Zuri Kumarakom

Absolutely Unacceptable Violation of Privacy – "The Zuri Kumarakom, Kerala Resort & Spa" Horrible Experience We had booked the Presidential Pool Villa at "The Zuri Kumarakom, Kerala Resort & Spa", expecting a premium, private experience. What I received was a shocking breach of trust and dignity. While Guest was enjoying the pool inside the Room, hotel staff entered the room using a master key—without permission, without emergency, and without any justification. No matter how many times they claim to have knocked, entering a guest’s room uninvited is a blatant violation of privacy. This wasn’t just careless—it was outrageous. To make matters worse, when this was reported to the Duty Manager, Mr. Santosh , his response was dismissive and arrogant. He casually stated that the hotel had “no issue” if Guest pursued legal action. Is this how a luxury resort treats its guests? Guest checked out early, deeply disturbed and disappointed. The Zuri Kumarakom failed not only in service but in basic human decency. Guest will never return, and strongly advise others to think twice before trusting this property with your safety and privacy.

Our main objective in coming to The Zuri was rejuvenation through Ayurvedic treatments. However, we received so much more than that, thanks to the unparalleled service and warmth of the people here. We no longer see them just as staff; we consider them our extended family. We have faced significant health challenges recently, including heart and back surgeries. Without a doubt, this resort has been pivotal in our recovery. The targeted treatments have meant that many of our ailments have been eliminated or significantly diminished. Beyond the people, the Lime Tree Restaurant provided exceptional dining. From fresh fruit and healthy yogurts to fresh fish, lobster, and giant prawns, as well as international and North Indian dishes—everything was delicious. We cannot praise Executive Chef Boban and his team enough. Finally, the management team, led by General Manager Sarat Vasraj (whom we have known since 2010), is the sole reason we return year after year for extended periods. The unique service culture Sarat has cultivated surpasses anything we have experienced in our worldwide travels. He is to be highly commended for this. As long as this incredible standard continues, we will plan our return!

My decision of choosing Zuri Kumarakom for the destination wedding of my daughter was the best one! Each of the guest was awestruck by the background of the vembanad lake location, ambience, natural beauty and peace of the property, impeccable service, awesome tasty food and comfortable rooms. Special appreciation for Mr Boban Thomas, Executive Chef, each of the meal for the three days was a different one, with the best on the wedding day Sadhya style. Guests from different places over the world had the same appreciation. The resort manager Mr Santosh was ever available to take care of any request and supported in every possible way. I would like to thank Mr Sooraj who worked with me for a year as we planned the wedding and every time cooperated and helped solve concerns. Overall memorable experience for the entire group for three days! Thankyou the team at Zuri!

Fabulous experience Had a wonderful time Highly recommend All the staffs was very good.

We loved the location in a Kerala backwater and after a busy time touring southern India had two days of relaxation here. The resort is well kept particularly the gardens. There were a few things that need updating but on the whole nothing major. The restaurant was very good with a wide range of cuisine and whilst the service was at times a little slow we were in no hurry and the staff were very friendly and helpful. We made use of the Spa which I would thoroughly recommend. I had an Indian head massage and a foot massage with Nikitha both of which were wonderful. The hotel offers tea and biscuits at 4.30 ish and we also had a lovely boat ride. Oh and the laundry service was excellent. I would definitely recommend