The Ritz-Carlton Key Biscayne, Miami

This is our second trip here in a year.The service is impeccable, like having a luxury suite on a cruise ship. The staff all introduce themselves, they always say hello with a smile, and they remember our names. The wait staff even remembers what the children like and will make some thing special, like spaghetti with just tomato or butter and cheese. The menu in Luna has many great choices, and courses are ample There is a buffet just for the kids. Breakfast is a choice of buffet, omelettes or a menu. They made avocado toast, which I did not see on the menu. They have two pools, one adult and another larger family pool. We were there Labor Day weekend and the family pool had a broad range of kids, parents and grandparents. When the kids were elsewhere, the adult pool had a half dozen people, the deepest ws 5 ft and it ws easy to do laps or just soak. And. just beyond the pool is the beach with chairs, umbrellas, and services. There is a pool side restaurant, ice cream, and ample chairs with umbrellas and towels. Housekeeping was relentless even when we really did not need them.The only thing to be aware of are the prices. We could have gone on a cruise for about the same amount. Parking is $60 /day. There are resort fees, state tax, county taxes that add about 25% to the room. Breakfast is included, Expect $400 for dinner at Luna. Like I said it was a cruise on land and we will keep going back.

This was our first time returning to The Ritz-Carlton Key Biscayne, Miami since its major renovation, and it completely exceeded our expectations. We had originally booked a resort view guest room with two queen beds, but were upgraded to a one bedroom oceanfront suite with one king room, 1445 From the moment we arrived, the hospitality was outstanding. A wonderful gentleman greeted us on our first day and kindly walked us through an overview of the property. The valet attendant was also incredibly nice and welcoming. Thanks to our Marriott Platinum status, we were upgraded from a resort-view guest room to a beautiful one-bedroom oceanfront suite on the 14th floor — a fantastic surprise that made the stay even more special. The suite itself was excellent. We especially loved the beautiful bathroom (which I have to say, really exceeded my expectations because of the giant size and also the amount of space in there too), the comfortable bed, the inviting sofa, and the wonderful balconies with those ocean views. Everything felt fresh, thoughtfully designed, and truly luxurious. We thoroughly enjoyed the Club Lounge — it was definitely worth it, particularly for the food. The entire team throughout the hotel provided wonderful hospitality and made us feel well taken care of at every turn. The pools and amenities are very nice, and we also enjoyed the beach. The fitness center is in great shape, which was a big plus for us. We truly love this hotel. The renovation has elevated an already special property which has been around for 25 years, and we can’t wait to come back again soon. We would highly recommend The Ritz-Carlton Key Biscayne, Miami to anyone looking for a luxurious beachfront escape. Ignore the negative remarks about this hotel—comments suggesting it is unsuitable or that service is poor. During this period, particularly Labor Day weekend, the service was excellent. I appreciated every aspect, and we have no complaints about the service or anything else.

Stayed one night and checked out to stay at a much less expensive place, literally in the shadow of the Ritz and had a better experience. The bedding was very disappointing, especially for such an inflated price that you pay gone or the days when Ritz Carlton meant the bedding experience that was luxury even though the resort has been completely redone it just doesn’t feel a high caliber. I remember it from years ago one of the things that turned me off was how the Rado was quoted, and the resort credit didn’t appear when I booked it and the fees that piled on top of the already high rate were surprisingly outrageous.

This was our third stay at the resort but our first since the renovation. Let me start off by saying that this is one of the most kid-friendly resorts we’ve ever stayed in. We traveled with a large group with four kids—they cried when we had to leave! We were very impressed with the renovation as well. Pros: -Cleanliness!! -Check-in was a breeze—the bell hops, concierge and front desk staff couldn’t have been more friendly. -Spacious rooms -Splash pad, pool and beach were extremely close together for the kids -Adults only pool was very serene -The food!! We ate at their two main restaurants, Luma and Paralia, and both were excellent (we did not get to try Dune Beach bar but the vibe looked amazing) -The live entertainment on Saturday nights! To be honest, this started as a con for me because we LOVED the salsa band from before the renovation. But the duo they have now is fantastic! Cons: -Housekeeping. On the second day, they showed up at 4pm to clean our room while we were trying to get ready for dinner. I left the room and told the lady that my husband was in the shower and to give him five minutes before going in. She must not have understood—she went right in while he was showering. On the third day, they didn’t show up at all—no cleaning, no turn down service. -Pool service. Let me start by saying that the hotel was PACKED, which was a little strange for early August. Every pool chair was taken and I know these servers were hustling. But it was very frustrating receiving the wrong food constantly (like guac with no chips) and trying to flag people down for service. When paying almost double what we were paying from before the renovation, we did expect a little more from the service. Even with these hiccups, we couldn’t recommend this hotel more. We had a fabulous time and we are very excited to return!

We visited the Ritz-Carlton Key Biscayne for breakfast with my wife and son, and Luma did not disappoint. The buffet was outstanding, with beautiful presentation and a spectacular variety of fresh, delicious options. The omelette station was a highlight, our chef prepared everything perfectly and made it fun to watch. Special thanks to our server Andrea, who was warm, attentive, and welcoming from the moment we sat down. She made the morning feel effortless. A gorgeous setting and genuinely excellent service. We will be back