The Ritz-Carlton Key Biscayne, Miami

This is was one of our go-to hotels when our daughter was as student at the U and we wanted to be close enough, yet have access to a beach. the beach here is pretty narrow and all the ties we have been here (we have been here all 4 seasons), the ocean has a lot of seaweed. That said, the pool area is pretty large with sufficient lounges/umbrellas for all guests. The restaurants on property are all good as well. The pool bar menu has some very nice drink selections. Rooms are on the large side and clean. Friendly staff

Divina. A truly special day at the The Ritz-Carlton Key Biscayne, Miami—one of those rare, perfect moments you wish you could hold onto a little longer. The spa experience was exceptional, but it was the people who made it unforgettable. Consuelo’s care and expertise felt so thoughtful and genuine, and Mitzi went above and beyond to arrange every detail for my family with such kindness and grace. It all came together so beautifully. If I could give seven stars, I would do so with gratitude. The entire property felt warm and welcoming. Key Biscayne was especially beautiful this weekend, and every member of the staff made us feel truly cared for. A heartfelt thank you to Millie at the Dune restaurant, who greeted us each time with a smile and such lovely service. Deep appreciation to the entire team and management for creating such a meaningful experience. I’m already looking forward to returning.

The property is beautiful but but service was very rude- pool employee made us move chairs for “VIP guests”. These were general amenity chairs.

We booked a family vacation months ahead, adult couple with kids (toddler age), socially booked two connecting rooms to accommodate everyone. Called the hotel to confirm room arrangement the week before the trip, all was confined. When we arrived to the hotel they told us they didn’t have any available rooms. They gave us two separate rooms on opposite ends of the floor. Is the expectation that 5 year olds sleep on the own room completely away from the parents? Or is the family supposed to split during a family vacation? Abysmal. And of course, it absolutely ruins the vacation, hoping for a proper resolution (first night down the drain.) We all cramped into one bedroom (by the the way, I suspect this is above legal occupancy limits.) No turn down service and we found an empty cigarette box in the closet. Kitchenette in the room smells….And this is a five star hotel?? Will not repeat and do not recommend

I am very disappointed with this property. It was recently renovated and yet the rooms are a little worn. The room I booked wasn’t what was provided at check in and there was little help from the staff to accommodate. As a titanium member I would expect more especially from Ritz Carlton.