The Ritz-Carlton Key Biscayne, Miami

We had a wonderful stay overall. The F&B experience across the property was a real highlight. In-room dining was fantastic, dinner at Luna was excellent, and the service from Yannie made it even better. The Dune Bar service from Alexis and Jose was impeccable, and the smash burger alone is worth coming back for. Dewey at the valet was also super helpful and made every arrival and departure easy. Also huge shout out to Kasey for her service by the pool and making it a great one. The front desk was the one area that needed work. Check-in was slow and inconsistent, we didn’t get a welcome drink, and no one acknowledged that we were there for a special occasion. When I asked about a late checkout I was told no, but when my husband called it suddenly became possible. The champagne he had arranged wasn’t in the room and took over an hour to arrive. We also had only one bathrobe and no Do Not Disturb sign, so housekeeping came early the next morning. A little more consistency at the front desk would have made a great stay flawless. We’d happily return.

The Key Biscane Ritz Carlton has recently completed a major update and it shows in a good way. The lobby and common areas both inside and out are beautiful. The ocean front suite we had was near perfect, spacious bedroom, large marble bath, multiple balconies overlooking the pools and ocean. There is a nice adult pool but it was alittle crowded the first two days so we enjoyed the family pool which was very nice with great poolside service. On the beach side it had a large splash pad where most of the kids played making the pool relatively quiet. On the third day a large group departed and the we enjoyed the much less crowded adult pool. They have a nice beach setup, however there was a lot of seaweed when we were there so we did not use the beach much. The best feature was the Club. They have a spacious Club Lounge with a nice balcony where you can toast the sunset. The food presentations were top notch and the staff were very welcoming and attentive. All in all a great place to escape the hustle and bustle of Miami yet just a causeway away.

Celebrated our daughter’s sweet 16 birthday with a weekend stay and a beautiful beach day and lunch at Paralia with her friends. Everyone at the hotel was amazing. They upgraded our room at check in to an oceanfront suite and left a beautiful and thoughtful assortment of treats for our daughter. Astrid and Chloe were amazing at check in and to work with communicating before the stay and during. Yaniel and Rams at Paralia were first class with their service. The beach and pool attendants were very welcoming. Overall great stay. The resort looks brand new with all the renovations. Very tasteful, the bar in the lobby was great, pura vida and Luma for breakfast were great. Great for a romantic couples stay but also family friendly with plenty for the kids and family to do. It’s a great option as a staycation or vacation. You feel so far from miami, yet just a bridge away from all the action. We will be back and highly recommend it

From arrival to leaving, we had a great time. Had morning yoga with Ilyse she was amazing. Had a great massage with a younger man I can’t remember his name. Breakfast was delicious. Will be coming back soon

This is was one of our go-to hotels when our daughter was as student at the U and we wanted to be close enough, yet have access to a beach. the beach here is pretty narrow and all the ties we have been here (we have been here all 4 seasons), the ocean has a lot of seaweed. That said, the pool area is pretty large with sufficient lounges/umbrellas for all guests. The restaurants on property are all good as well. The pool bar menu has some very nice drink selections. Rooms are on the large side and clean. Friendly staff