Baker's Cay Resort Key Largo, Curio Collection by Hilton

There are many mixed reviews of Bakers Cay which was making me a little nervous upon check in. I had to leave a review because our stay was absolutely perfect. I was nervous about the Hammock wing being really far away from everything and it’s not bad all. A 2-5 minute walk at most. And now that I’ve been there I think I prefer that side (as long as you’re on 4th floor for those views) . All the staff were so friendly and accommodating. All the wait staff at Calusa were fantastic! Our room was beautiful. The fishing in the mornings was my favorite part. So fun! I highly recommend this place if you are on the fence with reading reviews.

Our stay at this hotel was disappointing due to several service issues. When we arrived, the bellman took our keys and disappeared for about 20 minutes, leaving us waiting with no explanation. Check-in was also slow and unfriendly, and after finally receiving our room assignment, we then had to wait again for the bellman to return with our keys. Later, at sunset, we ordered a key lime pie at the bar. While other guests were offered champagne, we were not, which made the experience feel inconsistent and unwelcoming. Adding to the frustration, our room was never serviced during our stay. For a property of this caliber, this was especially surprising and inconvenient. On a positive note, the room itself was nice and the property was well maintained. However, the lack of attentive and professional service overshadowed the good aspects of our visit. Unfortunately, based on this experience, I can’t recommend this hotel until service standards improve.

We arrived Nov 28 for 7 nights at Bskers Cay resort. First—the grounds are gorgeous—truly beautiful with lush plants etc. the lobby is nice too with all the employees we encountered being friendly and courteous. Nice loungers in beach and around the pool. In the room there is a spacious bath with great walkin shower. The tv is large and great—very modern. Lovely balcony. Secondly are the reasons I would never come back. We are big tippers—always-- so it's not that we wouldn't have tipped on such an overpriced meal. It's just you kind of resent 20% auto added to your bill on EVERYTHING. My husband didn't notice for first few days and tipped on top of the mandatory tip. There is no complimentary anything—including coffee. My husband and I drink a cup every morning. After paying $12 for us for a few days, he asked desk why they didn't have coffee at least in morning. We've never been to a Hilton with no coffee. The desk said basically that's incorrect, and besides guests can make coffee in the room. So after asking for coffee pods, we attempted to make coffee but the machine was broken. We've traveled all over the world –even third world countries—and we have never ever slept on a mattress so bad. The right side completely collapsed every time you laid down. If you're wondering—I weigh 140 lbs. Btw don't stay on first floor. Very very thin door and walls let in so much noise. We had a couple who literally would have screaming contests with their two young children and run up and down hall racing each other literally all day and into night. Management never said one word. They also had one employee use the blower outside the room in hall each morning sometimes as early as 7-7:30 just poor planning. Housekeeping was just okay. I had to call desk every day for them. They show up around 5:30-6:00 pm when the whole world is getting ready for dinner. The restaurants were a mixed bag.Calusa was good-just expensive. However they are apparently closed Mondays and Tuesdays leaving only Dry Rocks. The resort advertised a special at calusa for Sunday, but they did not open.🤷‍Never communicated that to anyone. We ate at Dry Rocks several times even though their menu is limited and expensive. I will say eating there several times that the lunch is way better than dinner/- even if you choose the same dish. Weirdly that dish is not good at dinner. We did this with several dishes. Drinks are like everywhere else in Miami. They are $20 each we brought our own. Our biggest problem was thd way the resort was run. One day the beach was shut down at 3 pm and all chairs removed. They refurbished the beach but didn't begin until 9:30 thd next morning.One entire evening it was closed for a private reception. Really? You allow that when other guests are there and there are ballrooms available? Guests should have 100% access to what the hotel offers. After all- we are charged for it with a resort fee each day along with the exorbitant rates. Just poor planning. Having housekeeping come at 5-6 pm when you open restaurants at 5 pm. Does that make sense when ppl are getting ready for dinner and already need towels etc. Using blower so early in morning. Clearing beach for two afternoons/evening. One entrance to beach and to Dry Rocks was completely blocked with table displays and buffet at this private wedding reception literally outside our balcony. Keep in mind it's a huge property and they could have made to set up anywhere. The room rate was upward to $750-800 night and guests deserve better for that rate imo.

Our stay at Bakers Cay resort was amazing. We were celebrating baby moon with my husband. Liliana Front desk agent was very friendly and helpful. She provided exceptional service. Christina bartender at Dry rocks was amazing too.

This resort welcomes you with genuine warmth from the moment you arrive. The wonderful reception hostesses, Liliana and Tranisha, surprised me with the sweetest birthday gesture during my solo Thanksgiving weekend stay—including a complimentary room upgrade that made my birthday even more special. The island hotel offers plenty of in-house activities if you prefer to stay on property. There’s a peaceful private beach, onsite watersports, and a great team—Omar and Yasmanny—who help you safely enjoy jet skis, paddle boards, and kayaks. There’s even a hidden jacuzzi where I spotted the cutest iguana! Every day, Ainsworth, the event host, keeps the island lively with fun activities like silent disco, s’mores, movie night, robo cars, treasure hunts, and complimentary sunset champagne. Dining was a highlight as well—Rusty and Jasmine at the Coconut Beach Restaurant made sure I had the best seafood meals and cocktails. Every dish was fresh, flavorful, and served with genuine care. Overall, this island is a full celebratory vibe, and every staff member I met was incredibly kind, warm, and memorable. I couldn’t have asked for a better solo birthday getaway.