Baker's Cay Resort Key Largo, Curio Collection by Hilton

Our stay at Bakers Cay was amazing. The service was amazing and we felt very welcomed. The dining experience was great and very helpful with tips about what to order. Our waitress Sandra was very kind and we enjoyed dining with her multiple times during our stay. Over all I rate Bakers Cay a 5 out of 5 with amazing service and staff.

Our daughter and son in lawn were married at the resort. It was perfect! Magda Bates Director of Event Sales was so very great to work with. The day was even better than we expected. Thanks Baker's Cay for making the whole experience magical!

Beware construction going on. One of the two main restaurants is only serving a limited menu- mainly sushi. We were celebrating a birthday. Dined at Dry Rocks that evening. Informed the team it was my wife’s birthday. No attempt to recognize her special day. The mosquitos were horrible (we live in FL and familiar with challenge) there are ways to help mitigate the issue especially for limited resort dining -most outside - for example maybe tiki torches. Attempt to over charge us. Days after arriving home we noticed another charge on our card. We had no additional expenses after checking out- we left early. Had to spend several hours back and forth until finally getting a call to be informed it was for unreturned towels. We returned all of our towels. They did remove the charge. It is almost like they automatically do this to see if you notice. This was our third stay. Unfortunately we would not recommend this property after this last stay.

This is the first time I’ve left Baker’s Cay with a negative opinion on the property. And it has nothing to do with the temporary construction or bugs — all of which are reasonable expectations. We’ve visited Baker’s Cay 10+ times of over the years. Got engaged here, consider it a home away from home. The staff is welcoming and friendly. The experience is great and we do love it. But some constructive criticism- make the Hammock Beach officially the “quiet” beach. And empower your Guest Relations to enforce it. Put up official signage to prohibit portable speakers, coolers, GLASS bottles. The tranquility of the Hammock beach is one of the most unique aspects of the property, and it’s what made us repeat guests. It should not fall on paying customers to manage the obnoxious behavior of groups- asking them to politely turn down music, clean up their glass bottles and caps left in the sand- while official staff does not wish to engage. Baker’s Cay is a 5 star potential property, if they can go just a little bit further with the hospitality management to elevate the experience for all.

Staff is awesome. Tashana and Stacy treated us very well.. Made my niece feel very special on her birthday. Will definitely recommend Bakers Cay.