Baker's Cay Resort Key Largo, Curio Collection by Hilton

I had to put towels on the floor because of a leak. They couldn't change my room because the hotel was full. We asked for connecting rooms and they gave us separate ones, and they overcharged us for that. Room number 140 should be closed; it needs complete repair. I couldn't sleep the whole night because the shower kept leaking.

We stayed at Baker’s Cay Resort and overall had a really nice experience, especially with how pet friendly they are. Our dog sitter canceled last minute, and the staff was able to accommodate us right away, which we really appreciated. There are plenty of fun activities on the property such as s’mores in the evening, champagne at sunset, and lots of scenic places to sit and watch the water. The sunset views are beautiful. Our room itself was fine but nothing special. It was on the smaller side, and a few things felt off. The wood flooring in the shower was a little gross, and we found hair from the previous guest both on the sink and stuck to the shower wall. There is no bathroom vent, so our towels never dried in the room. We ended up hanging them outside. We also had trouble coordinating housekeeping. We were told someone would clean the room within an hour while we walked the dogs, but after more than an hour no one had come. Our AC was also offline, which made the room extremely cold for the entire stay. We did not end up getting the room cleaned during the visit, but we understand we asked outside of the normal schedule, so it was not a huge issue. The beach area is very nice, and that alone made the stay worth it, especially since there are not many walkable beaches in this area, at least based on what we were told. Overall: beautiful property, great pet friendly experience, amazing sunsets, and a few room related hiccups that could have been better.

Sandra and Stacy the host were excellent. Sandra was our waitress and she provided a wonderful experience for my husband and I today 11/23. We talked about Jamaica and she made great recommendations.

We enjoyed our night here, the room was quiet and comfortable. Hammock beach is beautiful with the trees and the adults only pool is lovely as well. We also enjoyed breakfast at Caluso which is onsite and the service was very friendly.

How a resort should not be…. Water main broke on day of my daughter’s wedding about noon. No hotel communication to guests. Front desk repeatedly said 30 minutes…hours later we had to drive to shower for wedding as no water. No compensation offered. Wedding dinner had to move from beach as weather didn’t cooperate. Indoor venue promised was replaced by offer of windowless conference room or football field sized area in back of hotel. Bride in tears. Please be careful if you choose this property. When things go sideways, hotel is not there for you! Very disappointed in Hilton Curio quality of customer service.