Baker's Cay Resort Key Largo, Curio Collection by Hilton

We've been coming to Baker's Cay for years... sometimes multiple times per year. This place has held a such special place in our hearts for so long. Exactly our vibe... casual, but still elevated. Staff that feel like family. Activities throughout the day. Memories to last a lifetime. Sadly, Baker's Cay is losing its charm. We've felt it coming for a couple years now as ownership and management changes have slowly stripped away the heart of what this place once was. A vibrant culture has been replaced by penny-pinching, scaled back amenities & services, and a worn-out staff. Sad to say we've started looking at other resorts in the area for our next trip down. Most recent visit was over the New Year holiday... The mandatory valet service is SUCH a bad idea and a complete vibe killer. The parking lot is easily accessible from rooms. Valet service is wholly unnecessary. Why do I need to go all the way to the valet stand when I can see my vehicle from my room? We LOVE pulling in to be greeted by bellman Ainsworth, who again feels like family to us, but sadly the valet service is so awkward and overzealous to create a need for their existence, that it just made us feel anxious and sad every time we came or went. Calling down for your vehicle is useless. You have to request your vehicle at the valet stand and then watch them walk to your car 30 yards away and pull it up for you. So incredibly clumsy. We heard talk (not from any staff mentioned here) that the new management have a financial stake in the valet service which is just so slimy. Many of the great staff who fostered the culture and heart of the resort have moved on to other properties in the area. No more pool games with Camille, which is a huge loss. Thankfully, top team members like Lisa & Manny on Cay-1 team and the aforementioned Ainsworth are still around doing their absolute best to keep the spirit alive. They saved our most recent stay! No ESPN in the room. Are you kidding me? Who does that? If you were paying $600/night (minimum) plus resort fee plus valet, what would that say to you? Tried to book a couple salon/spa services... granted, we were walking in and attempting to book for the same day, but they told us they'd have to call around and see if they could get someone in to do nails. Said they'd call us if they could find someone. Never heard from them again. We've booked multiple spa services there in the past. Here I am, trying to give you more money... New Years Eve party is a total disconnect from vibe of the resort. Ultimately, it feels like a play to get folks down from Miami for a couple nights. An "all white" themed party with a Pitbull-esque DJ outdoors on the beach when it's 50 degrees and blowing 15-20 knots... oh and it doesn't start until 8pm, so families who thought they had no other choice but to attend had to wait to feed their kids until after bedtime. Lot of families gathered around other nooks & crannies of the resort the night before trying to avoid the nonsense, and a lot of regretful attendees around the resort the next morning. I think our family of 4 would have cost around $600 to partake. No thanks. Would love to see them re-imagine this experience. Would suggest adding nighttime security and/or grounds staff, particularly during peak season... kids running up & down the halls at all hours of the night, people sneaking over & back from Buttonwood Bay next door, trash littered about the walking paths. Lots of broken fixtures... half of the lights along the path from Hammock Beach to Coconut beach are broken, which is odd for such a primary feature.

Beautiful location , in all our 25 plus years of going to Florida it was our first time in the keys. We took time in selecting our hotel and Bakers Cay in key Largo did not disapoint. The setting and views are amazing , we got upgraded to the coconut wing which we really appreciated , it had such amazing views and the beautiful paths , little squirels running up the trees and hidden private spots along the waters edge with seats and hammocks tucked away, makes this a little slice of paradise. It took us a few days to make it to the pools they didnt dissapoint either with the beautiful double sided waterfall. Staff are so friendly and welcoming. A nice touch they text you , to see you've settled in your room and thoughout your stay to let you know about upcoming events etc. We were still discovering new areas on our last day .We hope we can return again soon and explore some more .

My family and I have been at Baker's Cay more times than I can remember over the past several years. It has always been our #1 resort in Key Largo. The location, staff and facilities are great. Our family also appreciates the extra activities like smores, movie night, archery, remote car racing etc... Everyone there is friendly and seems to go the extra mile. Our stay in January was no different. So why the 1 star rating after this review. It's very simple: MANDATORY VALET! Parking at the resort was always free up until Dec 2025. There is an ample parking lot and we have always found spaces. It was so convenient to park right in front of our room and unload our luggage. Anytime we wanted to drive somewhere, which is very common in the keys, our car was immediately available generally right outside our room. It was fantastic! Now they have instituted mandatory valet parking for $35 a night. This means we now need to wait 10+ everytime we need our car. We have to lug our luggage to the far ends of the resort or be at the mercy of the resort staff to deliver our luggage. Many long time guests were complaining about this change and the staff there did not have much explanation other than it was a hilton policy or the general manager. As a previously loyal customer to Baker's Cay when we visit the keys I implore you to do away with this mandatory valet parking. If you *must* charge for parking take my $35 but at least allow me to self park so I can come and go as I wish. Parking at the resort is not limited and it's incredibly convenient. It's not like you are in downtown miami and have offsite parking or and undriveable parking garage.

Very good stay overall — beautiful grounds & exceptional staff We had a very good stay at the Caribe Hilton and would absolutely consider returning. The beach and outdoor spaces were a standout — beautifully maintained, relaxing, and clearly well cared for. The pool area was comfortable and inviting, with great waterfalls that my family especially enjoyed. The staff across the board were incredibly kind and welcoming, but a huge shout-out goes to Manny from Engineering. He went above and beyond and truly made my son’s stay magical — the kind of service that sticks with you long after the trip ends. The rooms were clearly recently updated, which we appreciated, but a few details fell short. The flooring near the room entrance had visible cracking and gaps, and the coffee maker was oddly placed in a closet with no outlet — meaning we had to move it into the bathroom to use it. The pull-out couch/bed was extremely uncomfortable, and the main bedding didn’t feel as luxe as expected given the room price point. One surprise was that the property is now 100% valet parking. Some parts of the website reflect this, but not all, so it caught us off guard. The initial valet interaction also felt a bit pushy and jarring, though things improved after that. On the positive side, the front desk and management team were kind, helpful, and accommodating throughout our stay, which went a long way toward smoothing out the rough edges. Overall, this is a lovely property with fantastic outdoor spaces and genuinely warm staff. With a few refinements to room details and clearer communication around parking, it would be even better. We’d happily return.

this is a nice property with a small beach area. the food is high quality, the room was spacious but small bathroom. We were in the Coconut wing which is closer to the beach but further from the pool. There are 2 pools which were warm enough to swim. The parking is ridiculous and there is a qr code for tipping (insulting). The place needs some cleaning and painting but we enjoyed our stay here. There is also a towel machine where you have to scan your room key to get pool and beach towels.