Baker's Cay Resort Key Largo, Curio Collection by Hilton

All of the staff was incredibly nice and helpful . They remember our names and made us feel at home . The food was incredible and I loved the activities they provided . The room was amazing , clean and had an amazing view. The only recommendation I would change is the very spotty internet . Looking forward to coming back.

This was our second stay at Baker's Cay. We enjoyed most of our stay, but one aspect was a huge inconvenience. The good: The staff is very friendly. Probably an increase in customer service from our last stay. We like the 2 bedroom suites for our family. They're very quiet rooms, so even though there are lots of kids, you don't hear your neighbors. The beach is beautiful, and we didn't have a hard time finding great seats every day. The service at the beach was lovely. The bad: The parking situation is absolutely ridiculous. You MUST valet your car for $35 a day. So, if you have kids, and they forget something in the car, you can't just pop down to the car to get it. Even though you can literally see your car from the room. It's obviously very busy in the evening when people go to dinner, so expect a long line and a wait to get your car. This added extra stress of having to be early to wait for your car to make your reservation time. Not being able to make trips down to the car to load it and waiting on bell services (who never came), we added a solid 20 minutes to our checkout. We would pay $30 a day just to self park! So just know, if you stay here, you will pay an extra $100+ per day between valet fees, resort fees and valet tips.

My wife and I had a wonderful visit at Baker's Cay Resort in Key Largo, Florida, from January 18, 2026, through January 22, 2026. Our accommodations were excellent, and we had a great view of the bay. We enjoyed both restaurants, which served delicious seafood and great breakfasts. All of the staff associates were very friendly and helpful. My wife inadverently left a pouch of jewelry in the safe in our room. The hotel staff returned the jewelry to us by overnight mail, and we very much appreciated the professionalism of the staff in handling the complete return of jewelry to us. We hope to return to this excellent resort in the future.

This hotel can be summed up as "poser". On the cover seems high-end but once you stay there you know it's all a front. Our first night took us 3 rooms to finally have one with a thermostat that worked so we could have heat on a night where the low was 47 degrees. The staff was rude, randomly assigned another room that didn't work either, and never offered to help carry our bags or groceries to the next room nor did they offer a nicer room for the inconvenience. In the final room the refrigerator wasn't working and we already had food for our baby so we carried the refrigerator from our first room, ourselves, across the resort, to the new room. The rooms are not clean, damaged bathroom toilets, no toiletries given, no robes, had to call every day to have someone come clean room because it would be dinner time and no one came. The food is OK but very expensive. The waitstaff were very friendly at the tiki bar and the beach area is very scenic. The equipment they offer is very run down & dirty. The pool does not have enough seating for families. If the scenery wasn't so beautiful this hotel would be a zero. In writing said they would make it right, but by the time we checked out no one did anything for us, even though the general manager described our experience has "horrible". For the price, this hotel is not worth it. The rooms have not been maintained. Lastly, mandatory valet is ridiculous. There is more than enough spaces and we would prefer to park closer to our room instead of lugging luggage across the resort. We also wait 10 mins each time we needed to go somewhere.

We were very disappointed in this resort for several reasons. When we booked, free parking was available. Upon our arrival, we were told that valet was mandatory at $35/ day. We were even charged for the day that we arrived at 5pm and when we checked out the following week at 8:30 am. We could have easily parked ourselves. The amenities were in disrepair. The paddle boards all had chunks of wood/fiberglass broken off, the glass bottom kayak and other kayaks had seen better days, pockets in the pool table dropped balls onto the floor, the foosball table’s handles kept falling off. All of the bike tires had absolutely no tread on them. The beach area was very small and chairs were closely lined up in 3 rows. There was no way to take walks on the beach. We booked a partial ocean view room, but our view was about 1 foot of ocean at the shore line, because of thick trees and vegetation all the way across the property. Dining was very limited. One expensive restaurant and one bar that had a very limited menu. We would consider this to be a high priced hotel and not a resort. I will commend the staff, however. Everyone was very friendly and accommodating.