Baker's Cay Resort Key Largo, Curio Collection by Hilton

this is a nice property with a small beach area. the food is high quality, the room was spacious but small bathroom. We were in the Coconut wing which is closer to the beach but further from the pool. There are 2 pools which were warm enough to swim. The parking is ridiculous and there is a qr code for tipping (insulting). The place needs some cleaning and painting but we enjoyed our stay here. There is also a towel machine where you have to scan your room key to get pool and beach towels.

This is actually the first negative review I’ve ever left for a resort. But so many negatives for such an expensive property and I feel the need to warn others. If you are traveling as a couple, and looking for a relaxing place, I’d avoid this one. While the grounds are beautiful, and Hammock Beach is gorgeous, people traveling with their children are definitely not against them screaming and yelling on the quieter side of the resort. Coconut beach is crowded, chairs are inches from the one next to you, and the place is loud. Lots of kids. The reason we thought we’d be okay was having read about Hammock beach being quieter but that has not been the case. On top of the screaming children, there was a wedding which not only kept us from enjoying the “quieter” beach for almost an entire day of our stay but they were so slow to set the beach back up the next day with chairs that we had to find our own and drag them to the beach. This after asking the front desk twice. They finally came an hour after we had set up our own spot (so, noon). The wedding was loud and our room was right above it. So we couldn’t even escape to relax. Also the valet - that is the ONLY option - takes absolutely FOREVER and is never ready with your car when you txt ahead. Service at the restaurant was beyond slow, terrible and items were forgotten. Refills took forever and the forgotten items took another 20 minutes to get to the table. All of this and you have no choice in tip, since a mandatory 20% service charge is already added to your bill. The rooms were fine, but absolutely not up to the standard of other Curios that we have stayed at. Overall beautiful location, hotel nicely decorated, but if you want a quiet and relaxing getaway look elsewhere.

Nice boutique type resort. Rooms sizable with balconies. Small, but private beach on both sides. Water amenities, kayaks, etc. Hotel rooms, stairwells could all use updating. Lobby is newer and fresh. Bikes available, Restaurants on site were good, nice water views. We plan to return, we found it so relaxing.

There are many mixed reviews of Bakers Cay which was making me a little nervous upon check in. I had to leave a review because our stay was absolutely perfect. I was nervous about the Hammock wing being really far away from everything and it’s not bad all. A 2-5 minute walk at most. And now that I’ve been there I think I prefer that side (as long as you’re on 4th floor for those views) . All the staff were so friendly and accommodating. All the wait staff at Calusa were fantastic! Our room was beautiful. The fishing in the mornings was my favorite part. So fun! I highly recommend this place if you are on the fence with reading reviews.

Our stay at this hotel was disappointing due to several service issues. When we arrived, the bellman took our keys and disappeared for about 20 minutes, leaving us waiting with no explanation. Check-in was also slow and unfriendly, and after finally receiving our room assignment, we then had to wait again for the bellman to return with our keys. Later, at sunset, we ordered a key lime pie at the bar. While other guests were offered champagne, we were not, which made the experience feel inconsistent and unwelcoming. Adding to the frustration, our room was never serviced during our stay. For a property of this caliber, this was especially surprising and inconvenient. On a positive note, the room itself was nice and the property was well maintained. However, the lack of attentive and professional service overshadowed the good aspects of our visit. Unfortunately, based on this experience, I can’t recommend this hotel until service standards improve.