Heron House

No staff after 5 pm. On a tour and ran after 5. Since I did t notify them I did not get a late check In package I arrived at 515 and was not able to stay but they have a non refundable policy. No staff after 5 pm. You're on your own. Kept my money but no service. All late arrivals should be accommodated.

The hotel grounds were nice with gathering places for friends. We were a group of 12. The rooms left a lot to be desired. While they look bright and cheerful they are in bad need of renovation. Tile grout in bathroom dark and dirty, a loose piece was propped up to hide a open place behind toilet. The AC was tiny and facing a little hallway by the bathroom, hard to figure out settings. The ceiling fan remote was out and the only way to turn on, we requested a new battery the next morning and were told they would bring up in a little while, next day called again and said they would have to order it. The TV was wacko, it disconnected from the internet every 10-15 min, the staff also knew about this. Room 42. Breakfast ok, lady during the week at the bar was super nice and helpful, weekend staff had three members just sitting around talking and would barely acknowledge guests. Hotel is a very good location, with parking a couple blocks away in a lot for $15 a night. Not worth the 500 per night stay...

Upon arrival we were left a map taped to the office door as to how to find our room which was very confusing. Much to our disappointment we were on the second level which ment carrying luggage up two flights of unstable stairs. The room was adequate, but nothing too special. Dragging my suitcase down these stairs upon departure, I fell! I have a black eye, bruised and swollen lips and a concussion. Not to mention my knees are bruised, aching and swollen. If you are a senior citizen, insist on a first floor room. Perhaps management should discuss this with guest prior to booking. Better yet, make this clear on their website. Let it be known, I am a senior in good health and physically fit. The pool was not heated and not clean to my liking. The overall atmosphere was chill. The location is great, but parking is a nightmare. If you’re a breakfast person, don’t expect anything special. I would stay at this location again, but absolutely be more aware of the room location, room size and overall comfort.

Really chic vibe old Key West style. It's really a backyard oasis with a nice pool and nice areas to sit with plenty of greenery around. The breakfast was awesome. Everything you think of they had including fruit waffles eggs sausage it was terrific and it is complementary. I would stay here again in a heartbeat if you're looking for a sterile environment, where everything is modern and new this isn't it. If you're looking for a homie laid-back vibe with a very friendly staff, and this is the place.

What a lovely place to stay.The room was very large with own porch.Breakfast had a great choice of food and bottomless coffee all delicious.Pool area was very large and easy to find places to sit.Upper sundeck always had plenty of beds available.The location is brilliant just round corner from Duval Street.The staff are so helpful and happy We would stay there again