Heron House

What a lovely place to stay.The room was very large with own porch.Breakfast had a great choice of food and bottomless coffee all delicious.Pool area was very large and easy to find places to sit.Upper sundeck always had plenty of beds available.The location is brilliant just round corner from Duval Street.The staff are so helpful and happy We would stay there again

We recently stayed at Heron House in Key West for the fifth consecutive year during the week of Valentine’s Day. Unfortunately, this year’s experience was very disappointing. Despite the hotel’s great location and overall appearance, several issues significantly impacted our stay. The room could have been much cleaner. There was very little hot water, and the shower handles were not in good working order. Additionally, the shower curtain rod was installed too far into the tub, causing the plastic shower curtain to cling to you while showering, which felt quite unsanitary. However, the worst issue was that there was no top sheet on the bed—only a fitted sheet and a comforter. We did not realize this until we were getting ready for bed and assumed it was an oversight by housekeeping since we have always had a top sheet during our previous stays. When we tried to contact the front desk, no one was available either in person or by phone. As a result, we had to take an Uber to a local Ross to buy a set of sheets and then return to the hotel. The next morning, we approached the desk manager to report the missing top sheet. To our surprise, he told us that the hotel no longer provides top sheets because the new owner does not believe in them, describing it as a “European thing.” We expressed that as customers, we preferred having a top sheet. The manager said many people requested top sheets, but the owner became so tired of these requests that she gathered all the top sheets and threw them away. We asked to speak to the owner or another manager, but both requests were denied. To make the situation even more irritating, while returning to our room from breakfast, we noticed several rooms with their doors open, showing unmade beds that clearly had top sheets. We spoke with our neighbor sitting outside, who confirmed that although their room initially did not have a top sheet, his wife requested one and the hotel provided it. This inconsistency and the lack of transparency were very frustrating. We also expressed to the desk manager that we would not be returning, and he simply shrugged as if he didn’t care. There was no offer to address or make right the situation, which was very disappointing. Having stayed here many times before, this experience was far below the standard we expected. We hope management reconsiders their approach to guest comfort and customer service to improve the experience for future visitors.

Adorable place. Very cozy and everyone made us feel welcome, Jay the owner is a true delight. Our room and accommodations were perfect. Mary the cat is an added bonus as we love pets! 90 second walk to duval street. A must stay!

Nice, quiet location. We stayed in king suite off of the pool area which was very convenient when sitting at the pool. The room and bathroom were large. Nice marble tile floors.The mattress was comfortable, however the sheets, bedspread, and flat pillows are old, thin, faded, and need to be replaced. The pool area was nice, with areas of sun and shade. The breakfast buffet was limited but sufficient and was set up in a small and unattractive room. Coffee was delicious but not available until 7:30am.

This was our second visit to this property. We previously selected this property because of its atmosphere, setting and convenient location just two blocks from Duval - just far enough out of the hustle and bustle, but close enough for a leisurely walk - and location remains great The layout of the property is quaint and comfortable, the pool is inviting and the mix of indoor/outdoor space inviting. The property is geared to adults and that is due to the limited number of rooms and the intimate setting. However, companion took exception to the short sheeting of the bed, tired decor and an overall need for some re-investment - particularly when considering the daily rate. Staff was thoroughly accommodating and resolved the bedding issue, was friendly and helpful with all requests. This is a wonderful property that can use some brightening up to make it truly enjoyable - again.