Marquesa Hotel

I'll start by saying that we really wanted to enjoy our stay at this place. The location is ideal, as we realized we're in the Keys. Hotels here are expensive and often not in the best condition, so I had realistic expectations. That said, here is our experience: the reception was friendly and check-in was smooth. We requested and paid for a suite in the main building by the pool. Upon arrival, we received a strange upper suite that required going up a narrow staircase to the right, which was quite dangerous after a long day exploring Key West. The room itself had a damp smell; we also found a roach on the couch. The TV in our room didn't work initially, and a technician came out that night to fix it. Since we couldn't sleep without watching TV, he spent over an hour troubleshooting and ultimately switched the boxes between the room TV and the living room TV. When we checked the room TV, we noticed an inch of dust on the glass, indicating it hadn't been cleaned recently. On the positive side, the hotel features pretty grounds, overall friendly staff, and a great location. The on-site restaurant served delicious food. I'm not sure if I'll return to this place, but that's my honest input.

My partner and I stay at the Marquesa every January when we attend the Key West Literary Seminar. It’s a wonderful facility with lovely big rooms, beautifully landscaped grounds, and excellent staff. We always look forward to our visit here.

Great place for family or close friends to hang out during a getaway to the Keys. Two wonderful pools, one heated for those nice evening dips after sunset. If there are any handicap issues in your travel party, please be sure to mention that when making reservations as some rooms require going up and down some long stairs. Accommodations can be pricey so if you can time your travel for when the rates are lower it is well worth the experience. While staying at Marquesa don't miss the opportunity to dine at their Michelin Star restaurant, Cafe Marquesa, the service is spot on and your taste buds will than you.

nice place but total scam on charges!! with about 6 extra fees, my charges were 50% more! and several things were double billed, and no one will reply...do not stay here unless you like to throw your $$ away! and it's a long walk to Mallory Square; and parking your car for an extra $40 a day in their 'lot' is two blocks away.

It makes me sad to write a bad review for this hotel, but I am left with no other choice. We stayed over Thanksgiving and actually enjoyed the hotel a lot. Things went bad after check out. The hotel charged my credit card a second time after we checked out without authorization and we have been over charged $3200. In the past three weeks I have called six times and spoken to multiple people including the manager and the controller. Three weeks ago Don, who was the manager and appears to have left, told me they would refund the money and they did not. Last week I was able to connect with the controller, and again he told me that I had been over charged and he would look into it and get it refunded. I have followed up with a call and an email to the controller and still have heard nothing. We have tried repeatedly to work this out with the hotel instead of going a different route but the follow through is terrible. It seems that management is having major issues so I would highly recommend that you avoid the hotel until they get things figured out.