Marquesa Hotel

It makes me sad to write a bad review for this hotel, but I am left with no other choice. We stayed over Thanksgiving and actually enjoyed the hotel a lot. Things went bad after check out. The hotel charged my credit card a second time after we checked out without authorization and we have been over charged $3200. In the past three weeks I have called six times and spoken to multiple people including the manager and the controller. Three weeks ago Don, who was the manager and appears to have left, told me they would refund the money and they did not. Last week I was able to connect with the controller, and again he told me that I had been over charged and he would look into it and get it refunded. I have followed up with a call and an email to the controller and still have heard nothing. We have tried repeatedly to work this out with the hotel instead of going a different route but the follow through is terrible. It seems that management is having major issues so I would highly recommend that you avoid the hotel until they get things figured out.

We can't say enough good things about our stay at the Marquesa. The location is perfect - very close walk to everything you want to see, but still very quiet and hidden away for a good nights rest. Our room faced the courtyard and pool (Bahamas suite #61) where you can't hear the noise from surrounding areas. The roosters are fun to see, but they can wake you up early in the morning depending on where you stay. We didn't hear them at the Marquesa. The bed was extremely comfortable and the large tub was perfect for a soak at the end of the day. We loved popping in to the lobby in the afternoon for the delicious key lime cookies they offered. The Marquesa's restaurant is one of the best on the island. Delicious upscale meal with excellent service. We will be back!

A bit peculiar. Staff wandering on and off property wearing a leather skeleton jacket made us wonder what was happening, who it was, and if we could be in danger. Zero response to our request for recommendations with my wife’s birthday. Totally average stay. Basically zero amenities but cool espresso pods in room. Not worth the high price at all. Not a luxury resort in any way. I’ve traveled the world many times over. This was not luxury. It’s a small midtown villa. 3 stars max.

Our stay at Marquesa was nothing short of wonderful. The location was ideal, we could walk everywhere in Key West. We had a balcony room overlooking the pool. Beautifully appointed, super clean, plus turn down service! The staff were helpful when needed and were happy to give us some insider info. We also did the Rise and Shine package. Breakfast each morning at Café Marquesa. Totally worth it. We will stay again and recommend highly.

Lovely property in olde town. Location is key. Staff was pleasant. Room was great !! We had a wonderful time and will return.