Ocean Key Resort & Spa

Absolutely perfect! The room was gorgeous. Had a harbour view room that was in the perfect location. The staff went above and beyond to make sure we had a great stay. Definitely will be coming back.

Location is great, but would not classify as a luxury resort. When we arrived, one of the elevators was not working. On our 2nd day, the elevator were would told to utilize was also out-of-service. Since the staff never communicated that there was another available, my husband and I walked to the top floor after a day at the pool in the hot sun. Not pleasant. We communicated this to the desk staff when we checked out and a partial resort fee credit for our stay was given. Also, on our first day, a member of the cleaning staff came into our room unannounced to ask if we needed more towels-which was a bit unprofessional and unnerving. The bathroom was a bit awkward-plugging in a blow dryer in one of the outlets guarantees the cord will be hanging above the faucet of the sink. There was a coffee maker provided-but water bottle for the machine was only available for a $8 fee per bottle. Previous resorts we have stayed would provide water if a coffee machine was available. Access to elevators was bit too "out in the open"-accessed our elevator via the garage. Anyone walking up from Sunset Pier or Duval Street could access without issue.

I wanted to share my disappointment with the room assignment during my stay. I had specifically booked—or expected—an oceanfront suite, which typically offers a direct, unobstructed view of the ocean. However, the room I received was an ocean view suite, which only provided a partial side view with Mallory square.

Quite possibly the best location on Key West!! The sunsets were incredible, Sunset Pier right outside the hotel for a fun way to end the day. The staff at the hotel were all so great! Craig at the front desk was the Best!! He had a room available for us for early check in so we got the pool by lunchtime! Pool staff is very attentive, always someone cleaning up and ready to serve drinks and food. We had a 1 bedroom suite which is the way to go!! Huge terrace overlooking the water. Dinner at Hot Tin Roof was fabulous! The staff is so professional, the restaurant is beautiful! Ocean Key knows how to serve their guests!!

This was our first time to Key West and when we return we will stay at the Ocean Key Resort. Above a 10 on the scale. Everything and Everyone there was superb.