Oceans Edge Resort & Marina Key West

Overall very disappointing experience. Was very excited to bring both my family and had friends staying here as well. Gave the resort 4 rooms of business to celebrate my mother’s birthday and retirement. Started will checking in and not getting the rooms or views we booked but through all the communication given before and after our visit, nothing stated that the rooms we wanted wouldn’t be available due to construction and turnover to Hilton. Though very kind, the manager immediately comped our resort fees but I would have rather have stayed somewhere else than get my money back. Other things that weren’t up to standard: Larger shuttle not available so had to wait for shuttle, rooms not very clean, wash clothes weren’t available (had to call down each day, had to borderline beg to get an early check in and late check out wasn’t available, half the rooms are taken up by people who are working on the property, heard construction banging while at the pool, all pools not available, fees for some activities (example: Sign painting, which was made to seem like it was included in resort fees, housekeeping was rude! A gentleman knocked on my door once and walked in all in the time it took from me to walk from the sofa in the living space to the door. Also,I know you guys are changing over, but I would like to enjoy my breakfast and lunch without hearing meetings, do that somewhere else so guests don’t have to hear that stuff. Overall, probably one of the worse hotel and resort experiences i’ve had in a while. For future guests who have to stay through this nonsense, I would encourage your team whether Hilton or Oceans Edge to make sure your taking care and communicating with customers the changed. Especially since your choosing to do this during to height of the summer and during a holiday week! Last but not least, I will say THE STAFF was beyond phenomenal! Jon at the bar, John at check in, Patrick with bag help, the pool waitress working Saturday from 1-4…ALL amazing!!!!!! Hope you guys keep the staff around because that’s the BEST thing going for this place .

Our driver Jeffery was amazing

I would recommend the resort to anyone staying in Key West. The staff is A1, from Front Desk, Housekeeping to Yellowfin restaurant. Beatriz Hernandz was my housekeeper during my stay (housekeeper leaves their personal card) and she did a great job consistently making sure my room stayed fresh and clean. All meals were excellent and servers did a great job checking to make sure there were no issues. Thank you to the entire property staff for a great time.

Stayed here for 4 nights for our anniversary. Not real close to the Old Town/Duval Street area but very conveniently ran a shuttle on the hour and then could walk to see whatever you wanted. It was nice not staying down by the craziness as this place was very pretty and quiet and I would choose to stay here again. Friendly staff and great response and communication! Couple suggestions: start the shuttle at 8am instead of 9am, and expand the restaurant menu a little. Thanks for the great experience!

Jen was amazing! Had so much fun at the yellowfin bar! Will definitely be back!