Parrot Key Hotel & Villas

Unsatisfactory experience. Not maintained as you would expect from this caliber of hotel with the star rating it advertised. Dirty pool and patios. Floors not cleaned and bathrooms dirty. No pride taken in the appearance. Left much to be desired. Rooms left to last minute to be cleaned. Forced valet which was not needed as the parking lot is right next to the rooms.

Beautiful place to vacation. Staff was extremely friendly and helpful. Nice clean place. I was able to really relax. Great location.

We were really excited to come here and just basically use the hotel for midday break and sleeping while vacationing Key West. When we first arrived, they wanted to take the car for valet and my handicapped senior mother asked how far we had to walk to the room and it was a bit far. One of the valet then noticed our handicap placard and suggested to park in the handicap spot outside our room. That is what we did. The room had a few steps up but no railing. (67A). Big flag. The handicap was room was spacious but dirty and dusty. As if it has not been touched in a very long time. We had to keep shoes on because the floor was dirty. As we vacationed and came back to the hotel, we ran into the same issue over and over again and that was the valet kept parking in the handicap spots outside of our room and even the space that has the path to the sidewalk. This happened at least 4 times, we had to call and tell them to move. When we would leave the valet parked cars next to ours blocking the doors for my mom to get in. They charged us for valet when we never used it. Then they wanted to charge parking when valet was parking in handicap parking. Never will stay here again.

What a beautiful property!!! It is a little far from the main drag, but we really enjoyed it! We were able to rent a golf cart one day (be careful - there is a $10 valet golf cart fee which we weren't told about and they charged us for it for all four days of our stay - I will say that they were very nice when I called to question it and immediately gave me a refund). They have a concierge who can help book excursions, arrange transportation on the resort shuttle and give advice on things to do. We were given complimentary mimosas upon check-in and our room was ready very early!! The room was spacious and clean and had everything we needed. There was not a lot of noise so we were able to go to sleep when we wanted. We had a downstairs room and the people in the upstairs unit let the doors slam as they entered and exited which was annoying but not a huge deal. They have a casual restaurant right next to the main pool and the food was good as well as the drinks. The service left something to be desired at times but not a huge problem. There are four pools total and one is designated as adult only which is nice. There was no hot tub which was a little surprising. And as with all things Key West, there were plenty of chickens to watch.

We had live termites in our room - in the bed, rolled up in the towels, in the drawers and on the floor. We notified the front desk twice. They said they would manage it, but the next day we found more live termites. Before going home, we had to wash our clothing at a laundry mat, because guest laundry was not available and we bought new luggage to ensure we did not transport the termites to our homes.