Parrot Key Hotel & Villas

The staff are extremely accommodating. They are genuine in their desire to help the guests. This includes the reservation person, Lori, the front desk, concierge, shuttle driver and baggage staff. The location is quiet and beautiful. They provide shuttle service to old town. Rooms were a good size with refrigerator and WiFi. The room and grounds were well maintained and clean. A wonderful spot to relax after visiting old town or playing golf.

We booked Parrot Key Resort for a team retreat with roughly 15 people and spent over $12,000, expecting a four-star experience. Unfortunately, the stay fell far short. The welcome staff was unfriendly and unprofessional. There was no effort to create a warm first impression. Our ocean-view villa was in poor condition. The third floor had no balcony and felt unfinished. We encountered paint chipping, peeling bathroom floors, suspected mold, and ongoing plumbing failures. Even after maintenance attempted repairs twice, the shower continued to back up, leaving several inches of dirty water. Cleanliness was another major concern. Carpets were extremely dirty—our child’s feet turned black from walking barefoot. Housekeeping staff rinsed used coffee cups, wiped them with towels, and put them back for reuse. We ended up buying soap and washing our own dishes. Breakfast was misrepresented during booking. The complimentary continental breakfast was minimal (fruit, yogurt, pastries) and not suitable for a group. We spent over $2,000 extra on breakfast alone. Dining options overall were very limited and basic. The property itself feels more like a dense jungle with pools than an oceanfront resort. Very few rooms actually have ocean views, and there’s almost no visibility of the ocean from common areas—disappointing given the price and marketing. Management offered only about $700 in compensation, which did not come close to covering the issues. Photos will be shared.

We had the opportunity to stay here for a week at a group rate, and it was excellent! The staff are wonderful, the pools are heated, and we had a room on the beach, so hammocks, lounge chairs and a phenomenal view of the ocean. The beds were perfect, and there are a small fridge and microwave. When we requested extra towels or other services, we got a text asking us if we got the item(s) and if there was anything else they could do. The hotel is right next to a Walgreens and Home Depot, and right across the street from a Denny's, Five Guys, Publix supermarket and Ross store, and only a couple of miles from old town Key West. Overall, this place is great!

My daughter and I absolutely loved staying here. The staff were all welcoming and friendly. The amenities were great. It was quiet, comfortable and homey. There are some stairs to maneuver, which may not be easy for everyone, but for us, it was worthy. We wish we would have stayed longer.

Great place—especially if looking to relax and unwind. Wish we'd stayed longer to take advantage of the secluded "Secret Garden" atmosphere surrounding each of the 4 pools. We had a ground floor waterfront room with deck leading to a sandy beach. Do not be fooled by the "low key" arrival situation. Resort is set back from busy boulevard, ensconced deeply in tropical greenery—buildings not visible from street—that turned out to be a good thing. It's a hidden gem. Service was excellent.