Parrot Key Hotel & Villas

We recently stayed at this hotel and had a mixed experience. The highlight was definitely the four pools, which were well-maintained and enjoyable. However, there were several issues that left us disappointed. When I asked the front desk if I could freeze ice packs to keep breastmilk cold for our flight home, I was told there was no freezer and directed to the restaurant. The restaurant then explained they could not help due to cross-contamination concerns and also mentioned the front desk did, in fact, have a freezer. This left us feeling misled and unsupported in what should have been a simple request. Additionally, we saw more than one cockroach during our stay. When we reported this to the front desk, the response was simply, “Well, it is rare but these things do happen,” with no further action taken. Overall, while the pools were a great feature, the lack of honesty, poor customer service, and pest concerns make it unlikely that we would stay here again.

The hotel is nice, especially the pools and the "beach" around the hotel. Our rooms carpet however was quite dirty, like the hair dryer and the towels.

We arrived at the parrot key hotel and booking it we thought it had a baby crib as told by the company booked through the company we booked through took accountable for this error and I’m not blaming the hotel completely but do think they have a role in promoting this as “best hotel for family’s”when it should actually just be promoted to family’s with kids that don’t require cribs.Parrot key hotels had no solutions to this problem and we had to take it into our own hands to sort out costing us an additional fee through another company.If we’d know about this it wouldn’t have been booked and would of found the actual “best hotel for family’s”on the island of key west.

Excellent location. The extra care and attention to detail made this a 5+ star experience. The waterfront room was immaculate with a gorgeous view. Service was impeccable. Key West was great overall, but Parrot Key will be the main reason we return.

I wish companies would stop faults advertising their pictures and just be up front and a carpet cleaner and wawashing would go a long ways and then maybe you wouldn't have to have the air condition down so low to hide the stench it was so dirty. And Garden View does not mean big bush in the way of your patio looking at the kitchen.