Parrot Key Hotel & Villas

The promised breakfast was not provided, and the ventilation/air conditioning in the rooms was very noisy. The gym is basically a tiny room where it's difficult for even three people to exercise. The after-sales service was very poor.

Upgraded to the 2-bed/2-bath suite with partial water view of the salt channel. The suite was perfect for our stay with an upper level bedroom (third floor) for our daughter with my wife and I staying on the main level (second floor) that included a living room area and two balconies (water view balcony from bedroom and pool/property view balcony from living room area with photos attached). Clean rooms and overall great value with four pools on the property, a small fitness room, poolside restaurant and beach/Duval St shuttle. Secluded and relaxing tropical atmosphere with Smathers Beach and Duval St easily accessible taking the free shuttle or Uber only a few miles away. Friendly and helpful service at the front desk and throughout the resort. Will stay again on future visits to Key West.

Lovely place, well kept, neat and clean. Absolutely charming and would highly recommend. This is not a chain hotel, it’s a warm inviting and upscale place to stay. The only downside with this hotel as with a lot of resorts in the Keys are the hidden fees. You are forced to pay to park your vehicle here and use valet only. That’s isn’t necessary and the resort charges you for having a car. They should also have complimentary morning coffee available. (Room coffee pots are usually a no go for me due to never being cleaned enough.) The bar/restaurant is very nice and having multiple pools is great! The music that is played at the “general use” pool was too loud and carried the whole property so do t get a room near the bar area. The adults only pool was heated and clean. Overall I still believe this hotel is one of the best in key west.

First and foremost when I found this hotel I thought it was really cute and quiet and it is, but the service at the front desk completely turned my 5 star to a 1. I had been in contact with someone from the front desk to help me out with things to do for my birthday upon arriving, David was super helpful. I booked 2 rooms, 1 for 2 guests and 1 for 4 guests, 2 queen bed rooms with a water view. I received a couple of calls from the hotel asking me if I wanted to upgrade my room and I declined. When we checked in, I was told that only 1 room was ready and the other one would be ready later, again I was asked if I wanted to upgrade and I had declined. I was walked to the room, luggage was dropped off and when we opened the room, it ended up being a suite. I was super excited, thinking they upgraded me free of charge. I had told the bellhop that we were needing another bed, and he had explained to me the room at the top needed to be unlocked, so he unlocked it. We settled in for about 5 min and started un packing things, the bell hop came back and said we needed to go to the front desk. I went back to the front Desk and the Manager was very rude, I believe her name was Ashley. She had basically tried to tell me that my reservation was only for 2 people for both rooms and asked me to show her my proof so I did, and the man who had checked me in was telling her I had 4 people on the reservation. He called her over and showed her something on the reservation, she rolled her eyes. He said " they are already in the room, we need to unlock the top room" & she proceeded to say "no, we do not". After they had told me that they did not have any 2 queen bed rooms. I believe they over booked that type of room and someone had upgraded it. She took it away. We had to move all our luggage from the room to another. I work in the customer service industry, and I really do believe this was handled poorly. I have no other complaints other than what happened the day I checked in. The other staff I had spoken to and interacted with was great! but I will not stay here again. The shuttle drivers were great! really enjoyed their company! TIP: Be thankful for your life & whatever job you have do it to the best of your abilities! Praying that the staff at this hotel find Joy in their life!

Lovely one night stay to explore Key West with our family. Great location and the three pools and pool bar were lovely. Just one thing that let the room down was the faint musky smell, it smelt like the room and entrance was very damp on arrival.