Parrot Key Hotel & Villas

It’s a shame that a hotel with good facilities fails in the most important aspect: customer service. The staff’s attitude and professionalism leave much to be desired. I’ve written around 20 emails because I left an item of great sentimental value in the room, and I haven’t received a single reply. They are very efficient when it comes to charging money, but when it comes to answering a customer and offering a minimum of care and respect, nothing. Very disappointing.

Rundown over the last 6 yrs. Rooms need update. Service is lacking. Not worth peak season pricing. Stay elsewhere for that money. Resort fee gets you nothing …. Plus valet fees. Ridiculous

What a sister trip! Resort was lovely. We had a 2-bedroom suite overlooking the water. Coffee on the balcony each morning, watching the sunrise, as we planned our day. The hotel staff were very nice, and check-in was a breeze. Free shuttle was a bonus, shout out to Lee! Will are already planning a return trip this winter!

Parrot Key is a wonderful resort to stay and experience Key West. Their rooms are well furnished, air conditioning works great, location is away from the hustle of Key West but close enough for a quick shuttle ride and they are close to grocery and restaurants across the street. 4 pools are very enjoyable and there is plenty of shade throughout the resort. Restaurant and bar serve great food and drinks. No complaints at all with our week long stay. Highly recommend!

The hotel is more pretence than reality. Even the reception was very impersonal and unfriendly. No help with the luggage. We had to do everything ourselves. We had an Accessible Two Bedroom Suite. The description does not say that they are on the second and third floor. These could be reached by a lift, which more or less worked. If this had been mentioned in the hotel description, we would not have booked the hotel for this reason alone. Furthermore, the hotel website states that you are not allowed to park your car yourself, as valet parking is available. None of this is correct. You pay $30 to park the car yourself. We were told at reception that they only do room service on request. However, they do not offer anything in return, such as a drinks voucher. All this under the ecological aspect and environmental awareness. But then serve the very expensive breakfast entirely on plastic plates and plastic cutlery. That doesn't fit at all. The rooms were also dirty and there was mould in the bathrooms. At check out there was again no help at all. This hotel is absolutely not recommended