The Reach Key West, Curio Collection by Hilton

I’m so disappointed, I brought my husband , I had been many many years ago, I thought I chose one of the best rooms, however if that was the best at $900. A night, then I can’t imagine what a lesser room rate accommodations would look like, pictures to follow. Valet Ricky was most welcoming, we thought we were off to a good start. One elevator out, no biggie, walked to the room, the floor to your rooms is outside , no worries, the walk way looks like a dirty NYC street, filth, debris, glass dental floss, all stayed on the floor for over 24 hours, no one touched them, a power wash, a coat of paint, a broom, anything to say you care. Dead plants , broken furniture, and the room, chipped & really dirt furniture, bathroom mold , just dirty. The whole hotel could use a ton of TLC, it’s a great property , just a shame the management doesn’t see the issues. We left a day early, a gross room , kills the entire vibe. Here is a tip, room 4401 this is the room, it has a beautiful view, but it’s not worth the money.

Amazing stay! Great place, great staff, great location. We were celebrating our Anniversary (I thought I shared a review, but didn't see it listed). Can't say enough about the room, the beach and location. (only wish they had kayaks to rent on the beach... we had to walk to another resort). We will be back! (shout outs to Annie, Kayla and Cassy!)

A smaller beautiful beachfront resort near Duvall street and close to its larger upscale sister hotel the Casa Marina Resort . The hotel lobby is small and average but the concierge and staff are great . The Four Marlins Restaurant has beautiful views and great food. The $50 resort fee pays for lunch and can be used at Casa Marina resort as well . The hotels are connected by a 1 block walk behind the beach that separates them .

this is my third time staying at the reach. the rooms are always clean, with ample amenities available (plenty of towels, shampoo, conditioner, body wash) & the fitness center was a big selling point for me as well. what made me want to review this stay was the excellent customer service i experienced when encountering an issue. my original room had a resort view which meant i knew to expect some noise from the pool and courtyard area. however, the first two nights of my stay i encountered a guest noise issue that eventually escalated into a complaint. no one expects silence visiting key west, but this was outside the bounds of acceptability. when i called the front desk to notify them of the issue, security was dispatched both nights and eventually the issue was resolved. i also asked to have my room moved as it became apparent this issue would probably extend beyond my stay, and the front desk was extremely accommodating. my room was moved the next day and someone even helped me carry my luggage to the new room. i am impressed with the responsiveness of the hotel and management and greatly appreciate them going above and beyond to address my problem. five stars for customer service!

The property is aged and their is parking, at $60 a night! Any meal at the Marlin restaurant will cost $60 to $80 for two people. Room service is served on plastic plates with plastic silverware. The housekeeping is impeccable and daily. If you are used to luxury, real dishes in your room, this is not for you. I have been a Hilton Member for over 20 years. Tho the staff here is awesome and helpful, everything is of a lower quality than most Hilton hotels I have stayed in. Coffee is actually better and bigger down the street at the Cuban Queen Coffee shop.