The Reach Key West, Curio Collection by Hilton

The staff made this an excellent experience. Everyone from the valet, housekeeping and front desk were very helpful and welcoming. Sister property is also available for use of guests. Nice beach and pool area and relaxing seating areas. Clean, quiet rooms with balconies.

-restaurant was very good! - floor in the room had sand on it for first few days— we hadn’t been to beach. Saw cleaning people with swifters ( no wonder sand didn’t get cleaned) - asked front desk where nearest trolley pick up was ( 500 ft from hotel) —she said she didn’t know -Worst- booked $250 cabana for a Sunday (9-5) since it was an anniversary trip and husband wanted to mix watching football with pool and beach. When we got there, TV didn’t work, cabana was filthy with leaves and dirt and all we were offered were some towels to put down on chairs Then they said we could walk “only” a block to sister property, Casa Marina, and get a cabana there. That property is gorgeous!!! Wonderful service! Stay there ( my husband obviously missed the football game…)

Ayla helped me get set up on the beach. She was extremely personable - turns out we both love tattoos and she’s from New Orleans and went to the same college as my daughter. I appreciated her help and the chat!

Go here if you want to be profiled by the staff. The guy at the front desk ruined our whole experience. Was actively trying to do the least amount of work and insulting us when we ask questions. Will make sure that one among my friends and family even accidentally stays here. No1 has to go through this. The place says its 4 star. Feels like a 2 star. Definitely not worth the money. Everything is super old. If you ask me, it spoils the reputation of Hilton. Worst experiences I have had at any stay/ hotel / resort.

The Reach Hotel is a high cost, with a sister hotel close by and a private beach that is not prevalent in Key West. The staff worked hard and was very nice. The price is too much for the hotel and amenities. On top it looked clean, on the underside the unseen portions of the hotel needs a major facelift. The bollards on the loading dock to the infrastructure needs some attention. The grounds were well kept an clean, and the rooms were on par with our stay here over ten years ago.