The Reach Key West, Curio Collection by Hilton

Food was amazing and service was good! The sand sculptures were also super cool and done well. But overall the experience was good!

We had the absolute best experience at the adult pool thanks to Ayla! From the moment we sat down, she made sure we were taken care of with the kind of attention and care that’s hard to find these days. She has the most positive attitude, always smiling, and somehow manages to anticipate what we need before we even ask. Her energy is contagious, and it honestly made our entire pool day feel like a true vacation. Ayla has what we jokingly call “eagle eyes” — she’s incredibly attentive, never misses an empty glass, and checks in regularly without being overbearing. Whether it was keeping our drinks full, making amazing recommendations, or just chatting for a minute to brighten our day, she nailed it every single time. It’s clear she takes pride in her work and genuinely cares about the guests she serves. In a place full of great staff, she still stood out. If you’re lucky enough to get Ayla as your server, you’re in for a treat. We honestly looked forward to seeing her each day at the pool. She made our stay unforgettable — thank you, Ayla! You’re truly the best!

I have never stayed here before but let me tell these employees try to do everything in their power to make this a memorable vacation. One of the best examples was when Ayla was trying to put up a volleyball net with another employee. The net was needing someone to get in the water to finalize the setup. What did Ayla do?? She got in the water name badge and all to setup volleyball for guests. Beautiful place and highly recommend!!

Wonderful experience staying at The Reach for a few days of rest and relaxation. The pool was nice but we especially loved the private beach which was so peaceful and beautiful. The room and grounds were lovely. I must give a shout out to Stephanie who provided amazing service at the pool and beach. That girl worked her tail off but was always a sweetheart and so attentive. And the food and drinks were always delicious. Thank you for a wonderful vacation!

What an unexpected experience that I will never forget. My mother has been battling some serious health issues over the past 2 years and I have almost lost her twice. She is 84 years old and Key West is one of her favorite places in the World. She was recently admitted into the hospital for the 6th time in 1.5 years so when she came out, I decided to book a trip to Key West for her. I chose The Reach because of the private beach and how private the resort looked. This was the best decision I have made in years. From the moment we checked in, they rolled out the red carpet for us. My mother was in a wheelchair and her dog Charlie was with us. The guys Darius, Foster and Ricky were also on point to assist us in any way possible. They were very dedicated at what they did in valet and in the lobby. The Manager there also upgraded up to the Ocean view room as well. We had such an amazing time that we decided to stay a few extra days. The Management there was so awesome to us. They allowed us to stay in the same room so we didn't need to move anything and wheel my mother around somewhere else. Lisel at concierge was phenomenal as well. I had mentioned to her that my mother loves fishing and wanted to charter a boat, but I also knew that physically, she couldn't go fishing for marlin or sailfish so Lisel suggested us a charter to fish in the flats which was perfect because it wouldn't be so rough for her. We both caught a snapper but what was most shocking is I caught a 150 pound Tarpon. That fish fought for over one hour. Not only is this property one of the best I have ever stayed at but the team they have running it from the waiters, to the bellmen, valet, front desk, concierge and Management are First class employees. Thank you very much for a memorable experience and I will never stay anywhere else when visiting Key West.