The Sanctuary at Kiawah Island Golf Resort

Go to another hotel, the club members have taken over the hotel. As hotel guests, we are overpaying to support the club members. No coffee in the lobby, no water in the room, absolutely everything is Ala carte. The air conditioning did not run through the night, the room was too hot to sleep. Stay some place else unless you want to "step to the side" for the club members!! Previous owners appreciated guests, the new owners don't care to accommodate guests!!

I am writing after one night of what will be a five day stay. The hotel is beautiful and sits on a wonderful stretch of beach. The staff is polite and professional. However, I would check out today if I could. Although this is a classic hotel, the rooms have been renovated with an open bathroom concept. Hotels need to begin to realize that a large percentage of customers do not want a complete lack of privacy when travelling, and at the very least state the bathroom situation in room descriptions. At The Sanctuary, although there are shutters which can close for a bit of visual privacy, they provide no sound or light insulation. It is an uncomfortable situation. Perspective guests should be aware of this situation.

We didn’t even stay here overnight, but we loved our experience! My kids got ice cream that was exceptional, and me and my wife walked the resort in awe of the beautiful features. Also, my daughter got a cute polo for a decent price at the pro shop.

The grounds are lovely, the rooms spacious, and the spa staff, front desk staff, and wait staff kind and courteous! It is quiet, but very isolated. The group of three I traveled with all had issues with various concierge's being rude and condescending, whether it was when discussing transportation options or attempting to book any activities. There definitely was a not-so-subtle difference in how we were treated when compared to the clearly more affluent guests; did not feel 'southern hospitality.' Overall, there are better resorts throughout the southern states, with comparable pricing, to stay in and be treated with more respect while also having more options for booking activities, dining, etc.

The hotel decor is lovely. The staff is not as well dressed or polished as I would have expected. The Ocean Room restaurant is beautiful! Quiet attentive staff were very knowledgable. The steak my husband ordered that was almost $100 was less than 1" think and nothing special. On the club level the staff was junior and acted and dressed like it. The food in the club was not what we have experienced at other 5 star hotels. It was okay - but not great. The bar service is very good and they have all the high end cocktails you would expect. The spa was lovely and very expensive. I was suprised at the lack of seating areas to enjoy the ocean view. The club room has no outdoor space. You could be in the city for all the attention they gave the beautiful outdoor setting. Unfortunately, I had some items taken from our room. I reported it to security and they came right away, but I did not get my items back. We opted to leave early due to the event. It left a bad feeling for us both. We will not be back.