ette hotel

I had a terrible experience with this hotel and would not recommend it to anyone. I booked a stay at ette hotel for a vacation, but due to circumstances completely outside of my control, my military obligations changed and I was no longer able to travel or stay at the property. As soon as I became aware of the change, I contacted the hotel to cancel my reservation and explained my situation. Despite knowing that I am an active-duty service member whose plans had changed because of military requirements, the manager refused to provide any refund or accommodation and charged me for nights that I never used. I was extremely disappointed by the lack of understanding and flexibility. The lack of empathy, professionalism, and customer service was shocking, especially for a hotel that presents itself as a luxury property. A hotel's true commitment to its guests is revealed when unexpected situations arise, and in this case, management showed no willingness to work with a customer facing circumstances beyond his control. Because of this experience, I will never book with this hotel again. In fact, I would not stay here even if the room were free. There are many hotels in Orlando that value their guests and understand that life events, including military obligations, can unexpectedly change travel plans. Unfortunately, this hotel chose to prioritize a rigid policy over basic customer service and common courtesy. The way management handled this situation was disappointing, disrespectful, and unprofessional. I strongly encourage travelers to carefully review this hotel's cancellation and refund policies before booking.

Great location close to all attractions. Hotel staff is very friendly and always ready to help. We had a great time staying at Ette. Highly recommend this hotel.

From the moment we arrived, the level of service and attention to detail set the tone for a truly memorable and elevated adult "My First Disney Visit" experience. At check-in we were warmly greeted by the front desk staff and the welcoming aromatherapy that fills the lobby. A special thank you to Luciano for the totally unexpected birthday gift bag (the macarons were soooo good) and Debra for providing freshly-popped popcorn and bottled waters for our attempt at a late night movie in the hotel's media room. The hotel is stunning. It's new and it's modern. The luxe décor flows from the guestrooms to every corner of the property. (Guestroom amenities like Le Labo toiletries add a refined touch while the clothes steamer and umbrella reflect ette's attention to detail.) Poolside service was another highlight with complimentary treats that included frozen grapes, popsicles, and orange-infused water. I also loved spending time in the “Serenity Cove” with its “zero-gravity” heated cushion nooks. Bonus: The 6th floor rooftop offers a beautiful nighttime view of a lighted EPCOT.

We stayed there for 2. Rooms were very nice with little too much design over function. Eg: Hard open the shower door with a small metal circular knob when your hands are wet. Also, no closets…they had a strange set of clothes hangers that were aligned from front to back instead of horizontally, so a bit awkward to get your clothes and it was too tall for my wife to reach. Bath robes were excellent. I had a snack at the bar and while pricey, was excellent particularly the fries. Rooms were nice, with some small bottled waters delivered each night. TV was new and excellent. Staff were responsive and friendly. The hotel is located in a rather strange setting….on a secondary road across from a CVS….but very close to Disney. While we didn’t use the pool, I noticed it was nice, but not very large. Not a place really for kids….more adult oriented hotel. Overall, if you are just looking for a place to sleep and go to parks, you can find someplace less expensive with free breakfast. But if you want to relax, this is a nice place because it’s small and not crowded like many of the Orlando hotels Only issue I had was the valet offered to charge my EV overnight, but the next morning it had not charged at all, so I had to seek out a charger once we left. Not sure what the problem was. Enjoy!

First time staying in this hotel and we had a great experience. Very relaxing and everyone is so pleasant.