ette hotel

My friend and I stayed at ette hotel for one night. Considering the price and how luxurious the hotel presents itself, I had high expectations. Unfortunately, the room was very basic and did not feel thoroughly cleaned. We could still see hair and signs from the previous guests. I was willing to let that go and simply decided I would not return. However, the next morning, my friend went downstairs to the small breakfast area while I got ready for checkout. He told me that a woman working there and other staff members repeatedly asked for his room number, while the other guests did not appear to be questioned in the same way. Asking once would have been understandable, but repeatedly questioning him made him feel singled out and as though they did not believe he belonged there. There were very few Black guests, and the experience felt like racial profiling. They later sent a Black female employee to speak with me and explain that they did not mean any harm. That did not resolve the issue, and no meaningful accommodation was offered. It felt dismissive and as though sending another Black person to speak with us was supposed to make the situation acceptable. For the amount this hotel charges, guests should receive a clean room, luxury service, and respectful treatment. Instead, we experienced a basic room, questionable cleanliness, and treatment that made my friend feel humiliated and unwelcome. I do not recommend this hotel.

Very bad experience, this hotel is NOT a five star hotel, many noise problems in the rooms, we had two rooms and same AC noises, hard to sleep. We got offered $15 for the troubles... Service was bad and at a certain time of night there’s nobody that can take care of technical problems, my comments are being blocked so I can not add more sorry... Noise levels, bad. Service, Bad. Cleanliness, Bad. Atmosphere ok. alue, Bad.

I booked this hotel for my husband birthday getaway. The hotel did not disappoint. It exceeded our expectations. Room was beautiful, everything that we needed was in the room, didn't have to call housekeeping. The restaurant there was great, the food, the staff, the ambiance. It was a very relaxing weekend, exactly what we wanted.

What an excellent experience! From the moment you arrive your traveler’s stress dissipates and remain in total zen.

Great location close to all attractions. Hotel staff is very friendly and always ready to help. We had a great time staying at Ette. Highly recommend this hotel.