Hyatt Regency Cologne

The location of this hotel across the river is exceptional, as others have emphasized. But there are two additional reasons to appreciate this location: the neighborhood of Deutz has grown into a charming place to hang out and the original Roman fort is now wonderfully explained. And the Executive Lounge should be more widely celebrated: the range and quality of the food and the service provided there was a daily marvel.

The hotel itself is average for a 5 star. Very expensive for what it’s delivered. I’ve been to hotels with similar prices that are better. Power outlet close to seating area not working. No usb outlets to charge phone. Shower was average to below average quality.

Beautiful.hotela d location.. Rhine is amazing customer service is fantastic

We had a fantastic stay here for 3 nights. Right across the river from the cathedral, the views are amazing. The room was spacious and clean. There were only a few spots in the hotel showing age, but nothing crazy. The staff were all very friendly and helpful, breakfast buffet was fully stocked and delicious. Would definitly recommend staying here if you're in Cologne, truly top notch.

Okay so this hotel could easily be a 5 star as it is a stunning hotel and situated with a stunning view of the bridge and Dom. However, there are two issues i have one minor and one major. Minor: First is that one Legends Bar is vastly overpriced. A 300ml 7UP for my son was €5.70 and a 400ml Kolsch for me was €6. This makes lemonade more expensive than beer. Also a bottle of wine was about €20 more expensive than the exact same bottle at the hotels own bar outside called Sticky Fingers. Major: payments being held on account / pending payments. During a 7 night stay here having paid for 3 rooms in advance they insisted on holding around £2,000 on account and furthermore every subsequent spend triggered more payments on account. This resulted in about 10 individual payments on account come check out. I’ve now checked out and cleared my bill but still have all these payments on account and emailing the hotel to get them cleared. I know you may be thinking why didn’t you pay as you go. Well we did try but on several occasions weren’t able to including one large bill at Grissini because we had waited so long for food (a 3rd bit of feedback) they had closed the till. Don’t get me wrong in every other way the hotel is amazing and staff are very friendly and i suspect this payments on account is a symptom of being a US owned company. This aspect alone will definitely make me think twice about staying at a Hyatt Regency again as i significantly don’t like it whatsoever. It’s excessive and frankly i don’t trust them to resolve all these holds accurately. Still waiting for them to be cleared and so in addition to my email i hope they can do that promptly.