Hyatt Regency Cologne

Probably one of the best (if not THE best) hotels in Cologne (whilst I was staying there, the Bayern München FC bus was parked outside as the team was staying there!). It has a great location, just in front of the viewing spot for the main bridge and cathedral over the Rhine (the Aussichtspunkt Hohenzollernbrücke). There's also the same great view of the river, bridge, and cathedral, from the dining room as you have your breakfast in the morning! I'm a manual wheelchair user who travels independently, and I found the room and the bathroom ideal. Plenty of room to move around, bed was neither too low nor too high. Bathroom had grab rails around the toilet, both a lowered bath and a roll in shower. Only minor fault that I found, and this is totally personal preference, is the shower has a moveable chair - I prefer a fold-down seat attached to the wall with a fixed grab rail nearby to facilitate transfer. Oh, and a shower curtain I can close across my wheelchair whilst I shower so it doesn't get wet. But, like I said, that's a minor issue, and it's as much personal preference as a solo traveller, if anything... The nearest train station to the hotel is Köln Messe/Deutz. It's about a 10 minute walk. However, if you arrive in Cologne by train from the airport, by Thalys/Eurostar, or on a train from elsewhere in Germany, you'll arrive at Köln Hauptbahnhof, accross the river. That's a €10-15 taxi ride (there are taxis waiting outside the Hauptbahnhof day and night) and the hotel has a separate concierge desk by the entrance that will happily call one for you. Messe/Deutz also doesn't have a lift (elevator), so, if, like me, you're in a wheelchair, or if you have a problem walking up steps, you'll have to taxis to/from Hauptbahnhof. Breakfast has a HUGE selection (whatever you could possibly want, probably), and, like I said, there's a great view of the cathedral and the Hohenzollernbrücke bridge over the Rhein. Didn't eat there any other time of the day, so can't comment on that

Fantastic stay returning guest. Concierge were excellent and myself and two colleagues were looked after amazingly well.

Fabulous 5 star hotel. Well appointed rooms of good size. Professional and friendly staff. Classy people. .

This is a very nice hotel, and fairly standard for a Hyatt Regency. The staff is very friendly and helpful and the rooms are comfortable, though they probably could use a little updating. If you have room facing the front there are fantastic views of the river and the Cologne Cathedral. It is a bit isolated though, so you cannot just walk out the front door and get a cup of coffee or something quick to eat.

A single front dest staff ruined the experience. The property is in an excellent location and the hotel is maintained well with all facilities available. The staff including the bell man and those working in the executive lounge were courteous and helpful. However, the staff named Teresa at checking in was cold faced and impatient which left us unpleasant experience