Hyatt Regency Cologne

I wanted to express my heartfelt gratitude to the team at Hyatt Regency Cologne for making my recent stay truly unforgettable. Using my employee nights was a treat, but it was your exceptional service and warm hospitality that made it truly special. From the welcoming smile at check-in to the attentive staff who ensured everything was just right, I felt like royalty. A special gratitude to Leonardo and Patricia at the breakfast and to Louise at the restaurant. Thank you for creating such a wonderful experience. I'll cherish the memories and can't wait to return!

The Hyatt Regency Cologne never dissapoints. We have been to a lot of Hyatt propoerties, and it is 100% in the discussion as being the best Hyatt we have stayed at. Every person there is on a mission to make your stay as good as possible. The fact that they have kept the Regency Club is a huge part of that (when so many locations have got rid of the club, especially in the US).

I was woken by the person in the room next to me on account of the very thin walls. I could hear everything he was doing such as even hanging clothes on a hanger. It disturbed my sleep and ruined the following day for me. I told the staff on leaving but she didn't see to care. The shower was very confusing to turn off and I almost burned myself trying to turn it off. I found the cleaning staff to be very noisy in the morning and I could hear them from as early at 9:00. I think they should be more respectul to customers at this hour. Overall not impressed.

The highlight of my trip was the staff. One of the best services I have ever experienced. But the quality of the room for 5-star was very disappointing - very old rooms, very low lighting and super sub paar Internet speed - 10-14 MBPS at an average. The only thing going for them as per me is their staff, great breakfast and the location!

This hotel exceeded our expectations. The location was very convenient as its walking distance to the train station and to shops/restaurants. The breakfast buffet was delicious. The suite was a good size for my family of 3. Plenty of room for us. We enjoyed visiting the Regency Club every day. The staff was fantastic. I would definitely recommend this hotel.