Centara Grand Beach Resort Samui

I don’t normally like to write a negative review but felt like I have to let people know before they book what to expect. Firstly the hotel looks great and without a doubt when you arrive it’s lovely, however all that glistens isn’t gold… If you hate spiders like me, when I checked into my room not only was there a massive tarantula looking spider but also a gecko in my room also (photo of the spider below) it actually had a face. I haven’t slept all night as I was waiting for turn down service but guess what they don’t do daily turn down service or daily cleans unless you request daily. How annoying! It’s supposed to be a luxury hotel and I totally get being sustainable and environmentally conscious however unless I say that’s what I want, it’s what I expect. Secondly my major problem with the hotel is that my husband called the hotel two month prior to inform them of my two year old daughter- she has problems with going up and down stairs and also a lot of walking. Therefore I found it very very rude when been shown to the room by the lady at reception, when she was completely walking so far ahead without me and my child. She should have stayed with us at all times! Also they give us the furthest room away from the escalator so we are forced to use the stairs up and down two flight of stairs. Such bad customer service from the hotel. Thirdly I ordered food at the pool and to say the food was terrible would be an understatement. Such bland tasteless pizza and pasta! Charged at London priced if not more and again such a shame as I have two kids and want to stay at resort for food but think I will have to leave to get good food. I do have to say though- a young gentleman called Best welcomed us when we arrived and he was just fantastic! Totally friendly and helpful and exactly what you expect. Think other staff members could learn from him. Overall I think there are much better hotels out there so if you’re looking to come here don’t and choose somewhere else.

The most incredible resort and we’ve travelled extensively. From start to finish, the service was world class. Excellent location within easy walking distance to everything. Great facilities, excellent food and drinks. Thank you for an exceptional holiday and we will definitely be back.

The hotel itself was excellent, and the staff were exceptional, truly a genuine reflection of Thai hospitality and kindness. However, we were disappointed with the breakfast. It was repetitive and identical to what was served during our previous stay in December 2024. The selection consisted largely of spicy dishes and items we do not usually eat. There was little variety in the fruit, no olives, no quality cheese options and no seafood!!! Most dishes included pork, which we do not eat, and there were no alternatives such as fried chicken, duck or other meats. Overall, we enjoyed our stay and intend to return, provided the breakfast offering is improved and made more suitable for guests with varied dietary preferences.

Wow. We loved our stay at Centara Reserve. What a gorgeous hotel with beautiful facilities. We particular want to thank Few, from the front desk for her incredibly kindness and assistance to my now fiancé when he was planning his proposal to me while staying at the resort. She went out of her way to organise beautiful bed decorations for us when we returned which was so thoughtful and a very special touch. She always greeted us with a beautiful, big smile and was so lovely and genuine. She helped make our stay extra special and memorable and is a big part of the reason for why we’d recommend this hotel to others! Thank you Few and Centara Reserve.

Hotel was in a fantastic location. Short walk down to main strip of shops and bars, with 2 big pools and right on the beach. Staff were fantastic with assisting with any request, especially a young lady named Few who helped setup some celebratory events for our engagement. She was always friendly and one of the best staff I’ve ever seen at a hotel. We would definitely choose to stay again at Centara Reserve when we next visit Koh Samui