Conrad Koh Samui

Our arrival started on a less-than-ideal note with the airport pickup, which fell short of Conrad’s usually high standards. The driver was not in the right place, didn’t seem to know we were coming, and had to double-check our booking. There was no assistance with luggage, the vehicle was parked far from where others were picked up, and there were no basic amenities like water or Wi-Fi. The air conditioning wasn’t working, and music was played without asking — not quite the welcome we expected from the brand. However, the situation was handled well once we arrived. Duty Manager Brent was quick to apologise, personally assured us the return transfer would be handled in-house (not outsourced), and waived the charges for both airport journeys. From that point on, the service lived up to the Conrad name. We stayed in a stunning two-bedroom panoramic villa with breathtaking views. On arrival, we were touched by the beautifully decorated bed to celebrate our wedding anniversary, complete with two small bears as keepsakes. Our housekeeping team was cheerful and attentive, leaving a friendly note on the first day and providing excellent turndown service, complete with local sweets at the foot of the bed. Despite the size of the resort, buggy pickups were prompt, and any request — from cleaning a spill to delivering extra towels — was handled quickly. Breakfast was a highlight. The staff greeted us by name each morning, our table for five was always prepared in advance, and gluten-free options were thoughtfully provided. Daniel, one of the managers, stood out for his attentiveness. Dear at the main reception was excellent at check-in and check-out, explaining everything clearly. At Ko Bar, Pal My’s warm smile and great drinks made every visit enjoyable. We did have a small issue with dinner seating at Aow one evening, but Neen and Ying resolved it immediately and with a smile. Our in-villa BBQ for our anniversary was a real treat — top-class service, perfectly cooked food, and plenty of it. The personal touch from GM Marco, who came to chat with us at breakfast on our last day, was a wonderful way to round off the stay. Overall, despite the rocky start, Conrad Koh Samui won us over with its exceptional staff, beautiful villa, and thoughtful touches throughout. We left with wonderful memories and would happily return.

I have traveled the world and spent over 3,000 nights in hotel rooms. Marco and the entire team were the best ever, and the property is also amazing. Hey Hilton, GM of the Year?! The property, the food, the views, the farm, and especially, the people, exceeded any expectations. The staff was always hustling to make our visit just a little better than perfect. The breakfast spread was phenomenal. It was diverse and delicious. All of the other food we ordered was equally tasty. It was such a good visit that we added two extra days. One suggestion is that the private pool tiles in our room are too blue, whenever the pool gets resurfaced, it should be turquoise like the water around the five islands in the background (yes, it was that perfect that the shade of our private pool tile was our one “issue”) Thank you to the entire team!

I really enjoyed my solo trip. Everyone was really friendly and helpful! Taking this opportunity to shout out to Nok, Dear, Boom, Anne, Neen, June (Chef), Zye, and Marco for making this trip an unforgettable one. Had a great chat with Marco and I see his dedication in helping the guests and he is definitely a hard worker! 5 stars to all the service staffs! 👍🏼👍🏼👍🏼 I enjoyed the view from my room that I couldn’t leave it .. especially, the sunsets!

We spent two glorious nights here on our 20th wedding anniversary and the property exceeded all expectations. We were upgraded to a higher tier of villa and view was just magnificent. The staff were incredibly gracious at all times, and ensured that our anniversary was memorable at every juncture. We encountered one slight misunderstanding, but the way the staff handled it went above and beyond, and actually further elevated our stay. In particular we were taken especially good care of by the spa manager and the gentleman managing beach activities who took some special time to give us an introduction to tai chi. Due to the isolated location, it is a good idea to expect that almost all of your dining will be on-site. The breakfast was excellent, as was the Thai dinner. We also dined at the steakhouse, which I would rate as average-to-good, but I am spoiled since we live in Japan. Last thing I will note is that you will never have issues with your room not being serviced. This was done seamlessly whenever we were somewhere else on the property. My only regret is not leaving a bigger tip for the room attendants, and this means I will have to visit again.

The villa is luxurious, just perfect - they really thought of every detail. The infinity pool in the villa is just perfect. The service was meticulous and the food was varied. The spa was perfect