Conrad Koh Samui

The staff provided excellent service at Koh Bar. Jole and Bank. The drinks are delicious and refreshing, the atmosphere is great, and the view is beautiful, including five small islands.

Conrad Koh Samui is without a doubt the best hotel and resort I have ever stayed in. The service is truly top tier, with every staff member going above and beyond to make our stay exceptional. The room, location, facilities and amenities are outstanding, the food was consistently great, and the entire property is absolutely breathtaking. Every detail reflects why this resort has earned its Forbes status. The purpose of this trip was to propose to my now fiancé, and the events team was incredible from start to finish. They were supportive, attentive, and genuinely invested in making our moment special. Thanks to their care and professionalism, the proposal was everything we hoped for and more. An unforgettable experience in every way.

We stayed for 4 nights in the highest grade 1 bedroom villa for our honeymoon and it was incredible, we loved the property and had a great time. Exceptional staff and service, with a luxury villa that rivals some of the best in other locations like the Maldives. The farm was a surprising highlight, my wife and I love animals and we would highly recommend it! Dining options were good, the Aow Thai restaurant is lovely, and Jahn was exceptional. We will definitely be returning someday soon!

Right from the start, the receptionists made us feel incredibly welcome. Ms. Dear was particularly delightful, and their exceptional hospitality made our stay absolutely fantastic. I personally think the GM is doing a fantastic job! Thank you for all the stuff members!

The view and the breakfast service get 5 stars. The view and the setting will take your breath away. The food and service at the breakfast was perfect every time! We also enjoyed the food and the staff at the Azure restaurant. We didn’t try the other restaurants. The hotel management fell short. First, we booked what they call a “1 Bedroom Five Island Villa with private pool”. The villa and the view were beautiful BUT this is NOT a 1 bedroom villa. There are only two rooms— a large bedroom with a small sitting area and tv (the TV doesn’t tilt towards the bed so you can’t watch TV from your bed) and a beautiful and large bathroom/closet. I paid about $125 per day extra for my son to get a rollaway bed and breakfast (which was included for only 2 people). I was surprised when I walked in the room and saw the rollaway placed right next to our bed because despite being advertised as a 1 bedroom villa, there wasn’t a separate living area for the rollaway. Also, at turn down, we only received two cookies or treats despite being 3 people- not a huge deal but a notable shortfall. One day, the hotel closed the pool and one of the 3 restaurants to hotel paying guests for almost all day so they could host a wedding. It seemed unfair to paying guests to be inconvenienced during a high season so the hotel could double dip and host a wedding. When we wanted to eat dinner only the Thai restaurant was open due to wedding events and the steakhouse being too busy to accommodate hotel guests until 9pm. We went to the bar to eat but it too was packed with hotel guests wanting to eat so there was nowhere to sit. The bar staff made no effort to help us find a place to sit by trying to move a couple of chairs or something. We had to drag around chairs and bring in a metal patio chair for ourselves. When I texted management to help me find a solution, I got the usual flood of apologies but no help. It was especially annoying when one of the staff members then came up to us and excitedly announced that the hotel manager had granted us two free drinks for our trouble- but, again, there were 3 of us! The didn’t want free drinks. I wanted good service. Finally, despite having booked the “included” boat and snorkel tour two days in advance, I was contacted by the hotel at the tour meeting time the day before to ask if I was on the way to the tour meeting point. I was confused because I had booked my tour for the following day. When I went to reception, I was told the tour was sold out for the following day. That was my breaking point. I had to get very upset with management and raise my voice before anything was done. Eventually, a reception desk manager contacted me to let me know that she had arranged a private boat trip for us. The trip was beautiful and the hotel sent a kind staff member to take care of all of our needs. It was a beautiful trip. Unfortunately, after so many issues our trip had already been negatively impacted. This is my second stay at a Conrad. Our first stay at a Conrad in the US earlier this year was also bumpy but the management quickly took care of the problem and we were able to enjoy the rest of our stay. I think from now on we will stick to more reliability managed brands.