Hansar Samui

It pains me to write this review as we fell in love with the resort when we first visited the hotel back in 2018. However, this time around (Feb 2026) everything seems to have got worse, from poor service, lack of giving extra touches we received complimentary such as Happy Birthday set up in the hotel room, to the facilities that have really dated. We booked two rooms, one for myself & wife XL Sea View (#1209) and one for my in-laws Standard Sea View (#1207). It all started badly as only one of our rooms was available to check in at 15:00 (their promised check in time) and the other only being available from 16:00 !!! This was the first time I ever experienced not being able to check in at a hotel at 15:00 !!!! Things continued to go downhill quickly when the first Sea View room allocated to my in-laws (room 1113) was dark, didn't really have a Seaview and was damp and had a mouldy smell. Unfortunately after complaining about the condition we could only be offered an alternative room the next day. Around 13:00 the next day my in-laws where moved from 1113 to 1207. Much better from an overall condition of the room i.e. you could actually see the sea BUT the room was still very damp and had a strong mouldy smell. The hotel tries to get round the issue of damp by putting in dehumidifiers in most of the rooms - this doesn't help in my humble opinion. Other negative points: 1. Soft mattresses for those that like firm beds 2. Massive pillows which you can really only use one of the two supplied 3. Excessive wear and tear is evident everywhere - large cracking in the floor and wall tiling 4. Service especially at the front desk really lacks the "going the extra mile" 5. Not the hotels fault but the beach is dirty and sand is very grainy - a far cry from the beautiful sands you find on the Chaweng beach. There are positives ... the food, drinks and location are excellent which sadly doesn't make up for the shortfall in the actual experience Sadly, we won't be returning again for the 3rd time.

One of the highlights of this hotel is the fact that the rooms are all sea facing with stunning views of the hotel pool and private beach, as opposed to the neighbouring hotels where the rooms are housed in buildings perpendicular to the beach. The modern rust coloured architecture is elegant. The rooms are tastefully fitted and comfortable. The huge walk-in shower is a highlight and above all the balcony with sea view is stunning. Breakfast is very good with western and Asian choices. The pancake and sticky rice station is a highlight. Kudos Housekeeping: they always managed to clean the room while we were away at breakfast. The only negative issue was the loud music at breakfast and even worse the loud and out of tune singing from the beach restaurant performing the same cover songs night after night. It became really intolerable when there were 2 different singers: the female on the left and the male on the right at the bar - each singing different songs. Imagine having 2 loudspeakers in your room each playing different music. A peaceful night on the balcony wasn’t possible.

Lovely atmosphere. The food and entertainment was wonderful. Staff were lovely and Kwan was amazing with her service.

My wife and live in the Thai countryside and have stayed at Hansar Koh Samui, multiple times, over 10 years ago. We were excited to revisit and meet up with our friends from the U.S. who were visiting Thailand for the first time. The hotel facilities are still very nice and staff are pleasant and generally accommodating. Perfect location near Fisherman's Wharf while at the end of the promenade, so noise is minimal. Infinity pool is great with beachfront views. Unfortunately, the pool service staff were less than proficient. Numerous, repeated requests for water which should have been offered with towels when we picked our loungers, along with inattentive, slow service was a disappointment. Our remembrance of one pool guy in particular (no longer there) was the service highlight of our previous visits. Eventually, when asked, the pool staff presented a "call" button however too late in the process and there were no routine checkbacks after service requests. We also found that service staff at breakfast, although pleasant, were not anticipatory enough and as helpful as one would expect at 3+, 4 star hotel. Room comfort, once you figure things out, (lights & a/c) housekeeping, spa, front desk, and other staff are excellent. Nothing is a bother as we had difficulty with ThaiTV channels reception which was resolved quickly. Breakfast, after you get a lay of the land, is adequate though not impressive. Even with a Thai wife who also speaks fluent English, communication with breakfast service staff was ineffectual at time. TIT (This is Thailand) Hansar is a beautiful hotel which we would certainly, highly recommend and return to. Just a few reminders to staff, especially pool & dining, about higher services standards would greatly improve the overall experience.

The place great , staff outstanding but the GYM IS VERY VERY VERY OLD. I hope you will give importance to improving the gym and new equipment because it is very old and not safe anymore. The is very small and the equipment is very old. I hope the gym is in good condition and at least the guests have a reason to stay longer at the hotel.