Hansar Samui

My wife and live in the Thai countryside and have stayed at Hansar Koh Samui, multiple times, over 10 years ago. We were excited to revisit and meet up with our friends from the U.S. who were visiting Thailand for the first time. The hotel facilities are still very nice and staff are pleasant and generally accommodating. Perfect location near Fisherman's Wharf while at the end of the promenade, so noise is minimal. Infinity pool is great with beachfront views. Unfortunately, the pool service staff were less than proficient. Numerous, repeated requests for water which should have been offered with towels when we picked our loungers, along with inattentive, slow service was a disappointment. Our remembrance of one pool guy in particular (no longer there) was the service highlight of our previous visits. Eventually, when asked, the pool staff presented a "call" button however too late in the process and there were no routine checkbacks after service requests. We also found that service staff at breakfast, although pleasant, were not anticipatory enough and as helpful as one would expect at 3+, 4 star hotel. Room comfort, once you figure things out, (lights & a/c) housekeeping, spa, front desk, and other staff are excellent. Nothing is a bother as we had difficulty with ThaiTV channels reception which was resolved quickly. Breakfast, after you get a lay of the land, is adequate though not impressive. Even with a Thai wife who also speaks fluent English, communication with breakfast service staff was ineffectual at time. TIT (This is Thailand) Hansar is a beautiful hotel which we would certainly, highly recommend and return to. Just a few reminders to staff, especially pool & dining, about higher services standards would greatly improve the overall experience.

The place great , staff outstanding but the GYM IS VERY VERY VERY OLD. I hope you will give importance to improving the gym and new equipment because it is very old and not safe anymore. The is very small and the equipment is very old. I hope the gym is in good condition and at least the guests have a reason to stay longer at the hotel.

We’ve stayed at the Hansar many times over the years. This was our first visit back since 2017 and it is as good as ever. Location cannot be beaten. So nice to wander down to the night market (best shopping!) many restaurants, massages all within a short walk. It’s not too far from the airport. The free yoga in the morning is so good in a beautiful room overlooking the sea. Plenty of sun lounges for everyone. The beach is very nice with bean bags and sun lounges. It is a peaceful haven even over the busy Christmas period. We’ll be back!

Excellent hotel, in a great location. Everything was perfect. The breakfast is excellent and the prices at the bar and restaurants are not expensive.

5 star in every way. We were looked after beautifully- nothing was too much trouble & the staff were friendly & warm. Restaurant was wonderful - lunches & dinner in particular were delicious. We did the cooking class which was great fun also. Lots of great offers at the hotel (from 2 for 1 massages & extra cash when prepay for purchases in hotel) - making it great value - perfect for us as the hotel was our favourite part of the village. Lots of fabulous surprise touches, from free ice cream around the pool to little chocolates in the room & endless supplies of bottled water (not environmentally friendly, but the norm in Thailand). The hotel and grounds are beautifully looked after. I generally like to give a list of pros & cons, but there are no cons. I cannot rate this hotel highly enough.