Napasai, Koh Samui

Gorgeous hotel felt like paradise. Food, sea and service were out of this world. Its hands down one of the best hotels I have been in. Thank you to the friendly and welcoming staff who made it feel like home.

Reception and bell boys actually all staff were pleasant and polite. (Ae) customer service was exceptional and spoke English well. Cleanliness of the room was well presented daily Weldon to the cleaners.The only thing we could see that needed improvement was the food at dinner time on most nights and kitchen service needs improvement and chef needs to monitor the food before going out to customers tables. Food lacked flavour But overall stay was good.

Had a really great time at the Napasai Samui. The staff were incredible, our rooms were perfect and very comfortable. The beach and food were top tier.

Last year we stayed at a resort on Koh Phangan that we loved so much, this year we decided to try their sister resort on Koh Chang. Given the current issues, we were advised not to travel there. The week before departing the UK we had to scramble to find another place to go and a hotel to stay. This left us feeling a little down but as soon as we arrived at Napasai that feeling vanished and was replaced with a sense of calm. The hotel itself is stunning throughout, from the entrance to the hotel you have beautiful lush gardens with pretty lighting and animals walking about. All the buildings are made of wood in traditional Thai style which we loved. You can see the sea from almost anywhere in the hotel and their private beach is lovely. The hotel has windsurfing, kayaking, paddle boarding and snorkels available for you to use whenever you like. The staff are incredibly friendly and helpful, they arranged a hire car for us, booked us taxis and constantly offered us lifts to our room in their buggies. The food and drink at the hotel is fantastic. We loved going for breakfast early and sitting outside looking out at the sea. They have a huge range of breakfast options, Asian, western, continental, juices, coffees and even prosecco. I loved the iced latte. The event the hotel organised for Christmas Eve was very special. Photographers capturing the whole evening. A huge buffet with tons of options. A fire show and a band the entire evening. They even framed one of the photos and left it on our bed. I actually proposed to my girlfriend on the private beach before the Christmas Eve party. I didn’t tell the hotel but they realised and arranged some flowers on our bed for when we got back to the room. The front office staff remembered this and congratulated us the next day too. It was really special. There were multiple little Christmas gifts from biscuits to a small elephant toy with a Santa hat. They also gave us small bracelets as a thank you for staying with them. They also give you different fruits and sweets in your room throughout your stay as well as 4 bottles of water that they replace twice per day. We organised a transfer to the airport with the hotel because we had an early flight. They sent someone to the room to collect our bags. We were leaving before 7am so they even offered to box up some breakfast for us and they had cold towels waiting for us in the car. The only feedback I have and it was very minor, is when ordering drinks by the pool or beach on the app, sometimes they took a long time to arrive. Honestly though, that was a tiny thing and everything else was perfect. The attention to detail in everything they do is amazing. This is a spectacular hotel and I would highly recommend it to anyone.

Everything was amazing! I love how quiet the place was perfect for relaxation. All the staff were friendly. Yoga classes were amazing! Great way to start your day. With a beautiful view.