Nikki Beach Resort & Spa Koh Samui

I booked a 10 night stay here, after reading the reviews I was quite happy it was going to be a great place to stay. Unfortunately no where on the booking site did it state that music is played so loud at the pool from 12-6pm. I came away to relax not listen to dance music all day. I complained and asked to speak the manager about refunding my last 4 nights stay so I could go somewhere else. I was told the manager wasn’t available and the Sunday was the last day of loud music. I got a moped for a few days to get out and about and returning to the hotel the music was so loud I could hear it across the road. Long story cut short they only offered to refund two nights which I’m grateful for but it wasn’t enough. On another note, in the rooms you can here absolutely everything going on, there is no sound proofing at all or much privacy as the rooms face each other, you can close the blinds or curtains but then you are in darkness. I would avoid this hotel unless you like partying

I visited the swimming pool and had a great experience. The staff were very friendly, especially “Noi,” who took excellent care of me. After that, I went to the restaurant downstairs. The food was delicious, although the price was slightly on the higher side. The service at the restaurant was also impressive. “zine and Kwan” were very attentive and kept checking if I needed anything else. Overall, I was very pleased with the experience.

What an outstanding stay. The hotel is beautiful. True paradise in a lovely setting. We loved every part of it. Breakfast was delightful, we enjoyed yoga and Pilates with Rain, the beach club party was also fun. Highly recommend I can’t wait to stay again. In particular, thank you to Carenan and Jeje breakfast.

Mixed experience. The food and drinks were good, but overall we expected a much better experience. The place felt poorly maintained – our sunbed was dirty, there were bird droppings on the table, and several stones in the pool were cracked and loose, which seemed unsafe. Service was inconsistent. The male staff were friendly, but the woman assigned to our area was mostly on her phone and never really came to us. We ended up having to go order ourselves, even though service is supposed to happen at the sunbed. We also didn’t feel properly welcomed on arrival. We were also required to prepay 7000 THB, which made the experience feel very expensive for what you actually get in return. We visited in mid-April, so maybe it’s not peak season, but that shouldn’t affect basic cleanliness and service. It was also my birthday, which we had mentioned in advance hoping for a small gesture or surprise. Instead, my partner was told he could buy a bottle of champagne for 11,500 THB, which felt quite impersonal. Overall, good food and drinks, but poor value for money and not an experience we would recommend.

I stayed at the resort last month with my friends and we went to the escape (the restaurant on site), I wanted to share the appreciation for Khun Kwan — she was so helpful and have a lovely personality as well as her energy to make sure the clients are happy. Thank you so much Khun Kwan.