Outrigger Koh Samui Beach Resort

We were incredibly disappointed with this hotel, as it did not match the expectations set by its photos and marketing. The promotional images are highly misleading, and in our opinion, should either be taken down or the hotel should face consequences for misrepresentation. Firstly, the beach is not as advertised—it is rocky, public, and has no dedicated hotel sunbeds. Around the pool, the loungers are cheap plastic, far from the luxury experience one would expect from a so-called 5-star resort. There is no hotel lobby, and the entire property, including the rooms and grounds, is in desperate need of renovation. Some areas even felt unsafe due to their poor condition. The dining options are also misrepresented. Despite claims of multiple restaurants, there is only one, which serves breakfast, lunch, and dinner (the menu is varied eg Thai, English and Pizza) but it is ONE restaurant. The bar selection is also limited to just one. The spa experience was equally disappointing—it lacked any sense of Thai tranquility and relaxation, instead consisting of a basic room accessed via concrete stairs. We booked through Best At Travel, who only offered a £100 voucher as compensation after we spent an absolute fortune on the holiday!. After escalating the issue, the hotel agreed to refund £150, which says a lot about their awareness of the situation. Additionally, we noticed that pricing for the New Year’s Eve event was inconsistent, with guests being charged different amounts. Fortunately, we managed to secure a discount at checkout. This is not a true 5-star experience, and we are genuinely surprised by the high ratings this hotel receives. Compared to luxury 5-star resorts in Koh Samui, this falls far short. We strongly believe this should be investigated. Would we return? Absolutely not.

This hotel is not 5 star. The images are not representative of this very tired, shabby hotel. There are no beds or umbrellas on the beach they are all crammed next to the pool along with plastic bean bags. The beach is NOT private and the sea is inaccessable due to rocks. The breakfast is poor and had a red ant issue whilst we were there. Our room was very shabby and patched up, the shower smelt for which a candle was already hidden behind the mirror and was lit when we complained about the smell, so obviously an ongoing issue. My husband was injured due to a board snapping on the decking next to our pool, we were given one nights compensation. The hotel attracts an interesting clientele, smoking in the pool a big favourite! The hotel needs to close for maintainance urgently. and stop showing clearly very old images of perhaps how it looked many years ago. Avoid

Where do i begin? We booked this hotel as one of 4 places around Thailand to celebrate our 25th wedding anniversary. This place is an absolute gem! Our pool villa was stunning, so clean and the comfiest of beds and pillows. We ate breakfast which was perfect. We also ate a couple of meals here which were lovely, as we sat by the beach. The hotel offers a laundry service, but it is linked with a local service (supporting the local economy). You just fill your basket up (in your room) and take it to reception. This was a very welcoming service, after 2 weeks of sweaty clothes being packed in our suitcases due to travelling in various places before we arrived! The staff are the best. So welcoming and respectful. Our room was beautifully cleaned every day. The reception staff so helpful. The breakfast team amazing, and the bar and restaurant team equally amazing. Big shout out to the maintenance man (didn't catch his name), as when we arrived late at night, I had lost my keys to my suitcase (left behind 300 miles away)! He cut the padlock and saved the day! The hotel grounds are spotless! Honestly, we didn't want to leave to continue our travels and we are sad to be leaving. Thank you again to everyone who works there. You made this part of our travelling very memorable (and we've got clean clothes!).

Ignore any bad reviews ……. We stayed for 11 nights after a few nights in Phuket, we were greeted with most friendly faces as we entered the reception area, a lovely drink a quick check in then onto the room, I then received a birthday cake as this trip was for my 50th. I upgraded to the Deluxe Pool Villa which has a bigger pool than the other 2 Villa types, best decision we made. This had a table and chairs, a double day bed poolside with a large decking area. Pool/Beach towels in the room too. Changed daily. We stayed in 216 and the room was very big with a free-standing bath separate shower and double sinks. The room was cleaned every day. The grounds and the setting are very tropical and very well kept. We were BB and had breakfast every day, there is everything you would want, a fresh egg bar, all fruit, salads, meats the lot and of course a Thai selection that was very popular. We ate at night a couple of times and the menu and quality off food was fantastic. Of course, it is a more expensive than the restaurants outside but that’s obvious. Even though the place was full it was very quiet around the grounds, and you could get beds around the pool, we stayed more around the villa as I’m sure most did. You have a SAII app for ordering room service, speak to the team or anything else you need, we found this a great idea. There is a 10 min walk to the main street where you can find a 7/11, restaurants and everything else. Its safe and the locals very happy to see you and say hello. The location is great as it’s a short taxi to Bo Phut, Fisherman’s Village and Choengmon Beach. The hotel books these for you, also download the “Grab” app, this is Thailands Uber and we used it a lot and was very reliable. We had the best time and would recommend this hotel to anyone. The staff work very hard and were so helpful.

We had a great time! The staff was fantastic and they made us feel welcome at all times. The breakfast was great and so was the restaurant menu. What I liked the most was that it wasn't crowded at all. You could sit everywhere you wanted! The rooms were great and the views from the eating areas were beautiful. The staff were honestly my favorite part!