The Ritz-Carlton, Koh Samui

The Ritz Carlton Koh Samui goes above and beyond to meet your needs. First big shout out to all the staff who were always friendly, helpful, and did many small things that overall made for a memorable stay. For example, the concierge helped us cancel some reservations in Bangkok and change our flight to stay a little longer when we saw how magical this place is. The resort is beautiful and well thought out. You don’t even need to leave the premises (if that’s your thing). There are several restaurants, a must see fire show, and the concierge is able to book any kinds of tours you want to go on. The elephant sanctuary tour was cash only, but if you book it through the resort you can pay with card. I would also recommend you go to Ang Thong for a day tour. We will definitely come back.

My wife and I stayed in a tropical pool villa for 9 nights. This was a real luxury and we were so impressed by the level of service we received. We arrived at the hotel on my 60th birthday and there was a bottle of wine and a cake to greet me in the room. We dined at the The View restaurant (not cheap) and when we arrived the staff all wished me a happy birthday and also gave us a cake at the end of the meal. The pool area was generally quiet and very relaxing and there was always bottled water available for free. Breakfasts were impressive. We ate really well every day and the staff were just amazing, re-filling our glasses with water all the time and bringing us coffees, teas etc very quickly. They were the most friendly bunch of ladies and I want to make special mention of Sonia and Maya at the front and then Belle, Maprang and Jel (and I apologise to anyone I missed out). On our final day they brought us a little cake with a farewell message...such delightful people! Also thanks to the men on the egg station who trained my wife how to make the lovely omelettes we had every day...let's see if we can replicate them in England :-) Other people who stood out were Kevin at the reception/lobby and Tunn (one of the many people driving buggies shuttling people around the resort) who recognised me and remembered my name. I hope the hotel managers read this review and show my words to the individual staff who helped to make our stay so wonderful. We hope to return.

Lovely resort, beautiful rooms, fantastic staff, great restaurants, great bars, good location for visiting outside activities, very reasonable spa. Just as a caution the resort is vast and quite hilly, so if you are high up you need to use the buggy service. We changed room at an additional cost but it was no problem for the staff to sort it out for us, we ended up very central to all the bars and restaurants as well as the pool. A suggestion for the resort is to have some more entertainment on site other than the fire show and the Thai festival. My score would have been a 5 but the only real problem we encountered is that there does not seem to be a smoking policy on site and if there is it is not enforced, management needs to take this as an action as the staff are so nice and the Thai culture is so non confrontational that they would have a problem tackling guests over this. The main problem areas are around the pools and bars.

Amazing experience, one of the best massages I have ever had. Everything was spectacular. The spa village is massive, quiet and with a nice swimming pool. The crew are superbly polite and friendly and they know their art - I tried Thai Fusion massage and will come back. Definitely recommended!

We stayed at The Ritz-Carlton Koh Samui for our anniversary, and it was truly a remarkable experience from the very first moment. The personalized service (N'Pupae) was exceptional—our personal butler took care of us throughout the entire stay, always attentive and ready to help. Every staff member paid close attention to details. They remembered which room we stayed in and the purpose of our visit, and they thoughtfully prepared a surprise cake and meaningful gifts to celebrate our special occasion. What touched us most was their genuine care—when they found out how much we loved a particular item from the hotel, they even arranged to send it to our home after we checked out. The resort itself is stunning—peaceful, luxurious, and beautifully maintained. Despite the tranquil atmosphere, there were plenty of activities available, so we could spend the entire time within the hotel without ever feeling bored. It was an anniversary to remember, and we are deeply grateful to the amazing team at The Ritz-Carlton Koh Samui. Truly one of the best hospitality experiences we’ve ever had.