The Ritz-Carlton, Koh Samui

Stayed 3 nights here. Property is huge. I think it’s the biggest resort on Samui. People and service are awesome. Especially front desk, breakfast, pool and meals…so just about everyone!! As an Ambassador elite, status was respected. Must use golf carts to get around the entire property. The design of several buildings is just plain odd. It’s a tough thing to change but we found the fengshui of the property to be off otherwise it would be top tier. Lots of great restaurant choices. Hotel is in a great location in the island.

i am Korean. so amazing exprience i have never seen before. i recommanded for everyone. room was so pretty good. and atmosphere made me calm. if i have chance to go to vacation, i always go to Ritz Carlton. thank you. and Som, Fon, Saan is very kind people. 🥹

We really enjoyed our treatments here. We had the thai couple experience on our first day, and the best pedicure we’ve ever had. Truly a must when you visit the Ritz Carlton

Staying at the Ritz-Carlton Koh Samui this December was an one of a kind experience. Besides the resort being extraordinary fabulous in every aspect, the service was definetly the highlight of the whole holiday. It was the cherry on top. Me(29F) and my mother (54F) were guests for 9 lavish nights in room 314, PAI building number 3 at the Ritz-Carlton Koh Samui. From the very start we were taken aback by this picture perfect resort. Cham, from the front desk, presented us our room, a very nice suite with a living area, a bedroom, a luxurious bathroom and a generous terrace and explained everything about the resort. The room has everything you need including flip flops and a beach bag, mosquito spray and after sun aloe vera lotion and it was spotless and restocked everytime they made our room. The resort is built on an extensive land plot, so a buggy service is available at every hour. They operate very good. A few from the ones that we met on the buggies are Nick and Milo, and of course Phon on the chuchu, and they are all very welcoming, with a big smile and ready to take you everywhere you want even if you are just walking on the sidewalk. We had breakfast everyday at the Shook restaurant and lunch/snacks sometimes and Sea Breeze by the pool and dinner at Pak Tai. For breakfast there is a good variety of foods, everything is fresh and of good quality. They even make their bread and pastries in house, so be without fear because the food is excellent. I could say so many nice words about the hotel, but almost every 5 star is elegant and luxurious. We have travelled in 32 countries so far and always stayed at 5 stars hotels as Marriott, Intercontinental, Hyatt, Sofitel etc. you already know what to expect from them. As I said in the first paragraph the service and the people working in the hotel are the cherry on top of this “cake”. They are all very kind, helpful and sincere. Everything is well organized that they even know where you are during the day and in this way they anticipated our needs without even mentioning it. For example sending you a boogie for the transfer to the city that you have for a certain hour or for the yoga class that you have in the morning. Waiting to get you to your room as soon as you returned to the hotel even with a bolt. Having your favourite tabel set for you for breakfast. In my point of view that’s the ultimate luxury. And this is all possible because the people there make it possible. It’s because at the reception there are Cham and View and Khun Mohd Nazrul, the assistant front office manager, who knows how to organize all of this and make you feel so welcomed by sending sweets so you have a surprise when you get back to the room during the night. Or organize for you to have a late check-out so you can enjoy your last day at the pool in peace. It’s also because at Shook you have Maya and Jel who are sweethearts and get you to your table and after it they move you to the one of the Cabanas when there are free because they know you like to eat there, and after that they set a table for you at the bar because they have noticed you always go there with your coffee and pastry to have a smoke. It’s because there’s Kaupan who even thought it’s a rookie brings your favourite coffee at the end, or Bela who sets and cleans the tables for you. It’s also because they have a great manager, Khun Sompote Panya, known by guests as Ping, who is so attentive to everything around him, who is not afraid to get dirty and helps and leads his team around. He has seen that my mother loves mango and we had fresh cut mango everyday on our table at breakfast, even when he was on his day off. It’s because at the pool we had Mar who got us 2 towels my person everytime he saw us because he knew we used one as a pillow, or Ticky and Aof who got us our drinks and food and brought us smile. It’s also because they had Khun Nino, who also showed great leadership skills. We also had the pleasure to meet Misses Tanzie Wong, the general manager and had a chat. I had to let her know what a great team she leads, and how well organized everything is and how safe and pampered we felt. We didn’t feel like staying in a 5 star hotel, but as in very luxurious home, like it was our home. After everything here is not a surprise I wept on my last day there, because I am going to miss seeing everybody, because it’s the people that make the magic happen. Chapeau to you all. God is in the details and even if perfection is unattainable, I can say this was an perfect holiday and I have recommended the Ritz-Carlton Koh Samui, especially for the exceptional service, to everybody since I got back home. We will for sure be back in the near future!

Relaxing and healing experience. Fantastic hospitality from Rose, Pui and Jeab — thank you! My fiancee and I did the deluxe songkran experience which felt perfect for our engagement trip. We were given delicious snacks and drinks after the treatment in a quiet area.