Six Senses Samui

This is not a luxury resort, it’s worn out and needs rebuilding, staff are hopeless food is like school dinners, checked out shortly after arriving.

Our stay at Six Senses was truly exceptional. From the moment we arrived until we left, the service was outstanding - warm, attentive and genuinely caring. We travelled with our baby, and everything was perfectly arranged, making the stay completely stress-free. The room was beautiful, the food was fantastic, and the spa was outstanding. The level of service was consistently high throughout our stay. A place where you really feel looked after. We couldn’t recommend Six Senses more and would love to return.

Six Senses is my favorite resort brand, and I have previously visited Six Senses Laamu and Koh Samui. Last week, our family returned to Six Senses Samui, marking our second visit; our first was in 2019. The resort has remained unchanged, with all facilities well maintained. The environment continues to be peaceful and natural, resembling a jungle—you can hear the birds singing and squirrels climbing the trees. As usual, mosquito control is excellent. We love this place for its consistently relaxing atmosphere. A standout feature of the resort is its prime location for enjoying stunning sunrises and sunsets. If you love photography, this is the perfect place to capture breathtaking views. During our stay, we enjoyed meals at breakfast, lunch, and dinner. All the food was of very high quality, even for kids, and the meal prices were quite reasonable. We also indulged in the spa services, which were exceptional; I thoroughly enjoyed my experience. Although some staff members we met on our previous visit are no longer there, the current team is well-trained, helpful, kind, and friendly. Their attention to detail is impressive; they anticipate your needs even without being told and take great care of our children. One standout was our Guest Experience Maker, Mr. Noom, who consistently met our needs and planned our daily activities in Samui. He responded promptly to our requests, whether in the early morning or late evening. He is truly the best GEM I have ever encountered, and we greatly appreciate everything he did for us during this trip. One challenge we faced is that the resort is often fully booked, making reservations difficult. This demand reflects the resort's excellence, which they cannot control. We love this place and hope to return soon.

We have always been big fans of the Six Senses concept, which is why this stay at Six Senses Samui was disappointing on some of the core elements the brand is known for. The property itself is undeniably beautiful, and the villas are spacious, well designed, and very comfortable. Where the experience fell short was in service and attention to detail. The staff was polite, but the overall level of care did not feel elevated. We ran into several issues during our stay. At one point, housekeeping insisted on a fixed time slot because the resort was “80% full” and could not manage a dynamic schedule, which felt unflexible for a resort in this price category. More concerning, one day a staff member ignored our do not disturb sign and walked straight into the villa, which was extremely uncomfortable and should never happen at this level. The beach is decent, about a 7 out of 10. It is public and unfortunately has a fair amount of trash. To their credit, the staff does try to clean it regularly, but it still impacts the overall experience. To be clear, this is a good five star hotel. However, based on our experiences at other Six Senses properties, it did not meet the Six Senses standards we expected, especially considering the price point.

My stay at Six Senses Samui was truly unforgettable. I booked through F&H, and the experience was already impressive before I even arrived. The communication with Maya was warm, quick and genuinely attentive. She made everything feel effortless and personal, which created a great feeling even before check-in. Once I arrived at the resort, Jo took over and continued that same level of care. She was incredibly helpful throughout my stay, always available, always kind and always making sure that everything was perfect. Her support really made a difference. I had originally booked an Ocean View Villa, and I was very happy when I was upgraded to an Ocean View Pool Villa. Having a private pool with a wide, open view of the ocean made the stay feel even more special. A real highlight was the resort’s infinity pool. It is honestly the most beautiful hotel pool I have ever seen. The view, the atmosphere and the peaceful setting made it a place where I could have stayed for hours. The entire property is beautifully integrated into nature and always gives you a sense of privacy and calm. The breakfast was another standout. The à la carte selection was excellent, and the buffet offered a very good variety of fresh and high-quality options. It was the perfect way to start each day. Overall, the resort delivered exactly what I hoped for: a peaceful atmosphere, thoughtful design and service that feels sincere and personal. Thanks to both Maya and Jo, I felt welcomed from the very first moment. I am already looking forward to returning one day.