The Westin Hapuna Beach Resort

I this place is amazing. The food is perfect just a little too expensive. The rooms are amazing. The service is amazing and don’t get me started on the beach. The sand is so soft the beach is clean. Will go again.

Nothing to complain about. Nothing worth raving about either. Everything was just Mid! Staff were friendly. Food was okay. Spa was not the full-service I’d expect from a resort. Not enough pool or beach chairs. Guest were claiming their spots before 6am! Weather gorgeous. Limited activities. Choose wisely

We had visited Hapuna Beach 15 years ago, and it was a dream come true to bring our teen son back and stay 3 nights. My spouse is a Bonvoy Platinum member, so we enjoyed the continental breakfast perq for two. Unfortunately, we didn't get a room upgrade - they said the hotel was full. We had room 575, the first room in the North tower, ground floor lanai with not much view. Are those Queen beds? Felt like Full, and seemed a bit worn. These were my least favorite beds of the four places we stayed in Hawaii this trip. The room and bathroom were spacious. The hotel lobby and views are amazing. Enjoyed the pools and clean white sand beach and clear ocean water. My son loved snorkeling for the first time, using the hotel's free gear. I fell in love with the free guest laundry room! What a pleasant surprise. Four washers and four dryers, with soap and dryer sheets provided, on the 6th floor, under our room. Naupaka Bar & Grill were convenient. We had dinner there once and a few drinks - the pina colada was potent. My son was disappointed that the strawberry smoothie was more of a dairy milkshake. Ikena Landing breakfast was adequate. We had a mix of the continental breakfast, upgraded full buffet, and made-to-order menu items. The Piko market was convenient for cheaper on-the-go snacks - can you say coconut cake? It was the highest compliment when our son asked, "Can't we stay a couple more days?" He wanted to snorkel more. Thank you for the comfortable luxury. We hope to be back.

We had a lovely relaxing time with wonderful sunshine and great service everywhere. Looking forward to returning very soon.

This is my fifth visit in the last two years. Sometimes I visit alone, and sometimes with the wife. This time, I was traveling solo, and it was just for three nights since I was going to Kauai for 5 nights after staying here. I am a Bonvoy Platinum member so I was upgrafed upon arrival. All previous stays were in the NORTH tower, but this time I was assigned South tower(room #981). I got the feeling that my room was not used much. The view was just "ok" for being a premier ocean view. Most of the view was of brown grass and brown shrubs. When coming here, NEVER expect to check in early. It has NEVER happened for me. That said, I was given a key to the fitness center so I was able to get a workout in! For some reason room #981 seemed more rustic, like things were more WORN all over. Housekeeping did not provide ice upon arrival so I had to call for that. I guess they forgot. Plus, this was the first time that simple notes to housekeeping were NOT followed. Plus, calls to housekeeping were VERY difficult due to limited English skills. That is the first time I have faced that situation at this property. The day after arrival, I rented a cabana for 1/2 day at a price of over $200. A very RUDE young lady approached me around 930 am and asked, "Did you PAY for this cabana?" I assured her I had it reserved, and she IMMEDIATELY returned asking me to sign for the charge. I never saw her again. Customer service at the adult pool was NILL when renting a cabana. Water at the pool was served from a Coleman cooler. Come on, Westin! NOT good. Have a nice dispenser with some lemons in it. This isn't Motel 6. Food ON property was GOOD. Ikena Landing is wonderful for breakfast. Service is impeccable and ladies are super nice! Meridia is METICULOSLY run by Thor, and he is always pleasant. My server, Rebecca, was OUTSTANDING. Naupaka Grill at the pool was good, but they took away the check in booth, and now it is a free for all to get a table. Due to minimal staffing, that needs to be re-considered. Cocktails were WEAK at Naupaka. Bell staff continues to be OUTSTANDING and always very prompt and courteous. Piko Bar for coffee is DELIGHTFUL. Darrin is an extremely good barista. He runs a tight ship, and his lattes are EXCELLENT. He remember me every time I visit. That young man is a superb employee! All in all, I had a good visit, but just felt things had slipped a bit. Housekeeping in South wing was off. Room #981 seemed worn and not used in a while. Cabana service was RUDE and just non-existant. So my usual 5 star experience is now a 4 star.