The American Club

We have just returned from a four night stay at the American Club. We had high expectations of this 5 star resort and booked a superior king room. We found the resort to be beautifully decorated for the holidays, lights, trees, garland everywhere you looked. Our superior king room was a nice size and housekeeping did a great job. We enjoyed dining in 3 restaurants and found the food to be delicious. Overall, the staff we encountered were friendly and helpful. However, our experience was not all pleasant and the following are the disappointments we experienced: * in attempting to book a massage at the spa, we were told that because it was a holiday weekend, every guest had to book at least two services and every party on the reservation had to as well. So even though my husband was not interested in the spa, if I wanted a service, he also had to book two services. They explained this was to limit the number of the people in the spa. This makes no sense as they were requiring more guests to be there. Their reasoning was confusing, our travel agent got varying, inconsistent explanations when the policy was questioned. We have never experienced this at luxury properties such as Ritz Carlton and Four Seasons. * No workout facility on sight. The facility open to guests is about a mile away and could be compared to a YMCA teeming with kids and families. * While our room was spacious, it was in need of an update. It was very dark, the bathroom was freezing ( I have included a photo of the dirty, noisy wall heater that was on the wall). It was so loud that you couldn’t have it on so we had to deal with the chilly temps. The room had no drawers for clothing and a very small closet. This room was more than 700./ night. This definitely was not up to our expectations. Overall, we were disappointed in our stay. I am not sure we will return or recommend this property to others.

It is a Beautiful hotel, with very good service and great ambiance; but in need to lots of work in the rooms and common areas.

The room, staff and room service here was AMAZING but the hotel itself was dark and in need of updates. It's like you stepped back in time. My husband has bad knees and there are a lot of stairs. Yes, they have elevators but you have to take one elevator to get to one floor and walk down several long halls to get to another elevator to take you to the floor you need to be on. We enjoyed our stay here but won't be going back. The do have a Court Yard that was very peaceful and at the center of it was "The Green House" where they served breakfast/coffee/pastries and it was very good.

Overall, an excellent experience. Beautiful and scenic property and relaxing setting all around. What I enjoyed: The Spa - the facilities are renovated and feels new and clean. The pool floor (basement) is not spacious whatsoever, however the lounges were very nice and relaxing. We enjoyed all the amenities and pools. I very much enjoyed my massage (forgot the name of the therapist) . My family and friends also had a great time and fell asleep during their massages. This contrasted with my previous experience here two years ago when I was given a male massage therapist (without my prior knowledge/consent and the services was mediocre). This time I made sure I specified the gender of the therapist. What I wished happened is that the host would tell us that the instructions/order of what facilities to use first, second, etc.. (and how long to use it) was actually written on the back of the slip we received. I don't think anyone carries the paper slip into the spa, it is kept at the lockers. None of us realized they were written there, I think that could have enhanced the positive impacts to our bodies. Our experience at the Wisconsin room for breakfast was great too, we liked our waitress named Mary, she was so energetic and pleasant. The food was slow though but the quality of the pastries were good. What we did not enjoy - Blackwolf restaurant- ribeye steak for $60- they used a really reallly cheap cut of beef and was overcooked, we were really disappointed (and especially after Jim the bus driver really sold us on the quality of the food here. He is very pleasant btw. It's not so much that it is overpriced (I expect it to be overpriced), but such a cheap cut should not be sold here. We had dinner here two years ago too and everything we ordered was also mediocre at best. The only reason we chose to dine here is due to the views. Really awesome though the waitress kept us from selecting seats with better views for some reason, eventhough those seats were available throughout our time there. Next time we will not dine here but still walk around the area. We will try The Blind Horse which had excellent reviews. I actually cancelled my reservations there to come here. The Whistling Strait food was pretty good (we just ordered some salads and fish & chips) and the views also amazing. The Green Room could be much better. It had a lovely ambiance, but the quality of the drinks are disappointing. I did not enjoy the iced chocolate (supposed to be dark chocolate but tasted like the powder 'Milo' nor did we enjoy the matcha latte (Rishi sweet matcha), I would prefer they use stronger matcha and those of ceremonial quality. I personally consume Rishi Tea all the time but their sweet matcha is not of good quality, is cheap, and is too light on the matcha and too sweet. People that come here can afford better quality matcha. And their 'dark chocolate' could be replaced with dutch chocolate which has a rich dark chocolate taste while still keeping the cost low for the coffee shop. Lastly, the staff were mostly very nice, especially both concierge staff we talked to (the one working 8/30 evening and Quinn who works during the day) and the Asian lady at the Sport Core counter was so friendly. Overall, great facility but mediocre, below average overpriced food. Probably due to few or not existent competition!

We had an incredible stay at The Carriage House at The American Club! From the moment we arrived, everything exceeded our expectations. The grounds were immaculate, and the flowers throughout the property were absolutely stunning. It was a beautiful backdrop for what turned out to be a very special birthday getaway. The staff was outstanding, with a special shoutout to our bellmen, Kevin and Alex, who went above and beyond to make us feel welcome. Every detail of our stay was thoughtfully considered. The housekeeping team was excellent, and the evening turndown service was a lovely, unexpected touch that made us feel truly pampered. Our room was gorgeous, with a bathroom that was both luxurious and beautifully designed. It was exactly what you’d expect from the Kohler name. The spa was so relaxing. From the saunas, steam rooms, cold plunge, pool, and hot tub, there are so many options of how to spend your day. Our massages were glorious. It was a great way to spend my birthday. And the golf… wow. We had the chance to play The Straits, The Baths, and Meadow Valleys, and each course offered a unique and memorable experience. Every round was perfectly maintained and absolutely unforgettable. We can’t wait to return. The American Club truly lives up to its world-class reputation. Kudos to the entire team for making this trip extra special.