Grand Hyatt Kauai Resort and Spa

Have two reservations. 45,000 points per night. 3 nights per reservation. Hyatt customer service told me I could cut one night off each reservation and get the points back into my account. No reprice. This was on a recorded line. I called three hours later to make the changes and they said the other nights would be repriced at 55,000 per night. I am escalating this and Hyatt is NOT a pleasure to deal with. So disappointed.

Another spectacular visit at the Grand Hyatt Kauai. We stayed a week from July 2-9, and this property remains the most iconic of all the hotels in Kauai. The Grand Hyatt Kauai is about four decades young, but still maintains a majestic presence on a beautiful spot in Poipu, and although the infrastructure and rooms are showing some age, it is still nearly flawlessly maintained. The lobby is mesmerizing with a tropical flora, and its resident parrots, along with the Seaview Terrace, which hosts local singers provides an inviting aloha spirit. We were checked in by Stephanie, who was so engaging, professional and super informative. She even provided us a few vouchers for drinks and appetizers for having to wait a few minutes for a room. That was so courteous of her, and her gracious gesture set the tone for our week! The basic rooms at 500 sq ft, is truly spacious and easily comforts a family of four. We’ve tried all the restaurants here, but their stars are the Tidepool and Stevenson Library. Too much to list here, but the service levels and the elevated cuisine deserves another few paragraphs elsewhere. We enjoyed the poolside dining at Hale Nalu, and although getting cups of ice seems like such a small interaction, I must mention the kindness of Alecy and Donna, both of whom joyfully poured ice in our cups multiple times. They were always gleefully happy. The Grand Club consistently provided the caffeine fix we needed to start our day and it was a delight to see Ana, Sam and Jennifer at 6:30 am showing just as much energy as me. I had an opportunity to meet the director of safety and security, Rob DeLa Cruz, to share some security ideas from my part of the world and I was truly impressed with his knowledge, service delivery, mission, leadership style, and how it all ties to the most important aspect: customer service. The hotel is very fortunate to have him. Finally, a shout out to a long time, exemplary representative, Napua Rita. Through the years we’ve stayed here, it’s such a joy to see her again, and feel her warmth and welcome, like we’ve always been a part of the extended family here. She’s amazing. MAHALO to everyone mentioned here and we can’t until our next visit!

The pools were nice, the atmosphere was fun and the activities were engaging. The property was well kept. Certain parts of the property is showing some age, but things work and are well maintained.

REALLY nice hotel! The adult pool is a plus. The staff is very friendly and want to make sure you have what you need. The restaurants offer delicious food.

This resort is large, beautiful and has a lot going on if you wish to partake. The food is good and plentiful. Resort is a good distance from stores though walkable if you'd like and the shuttle only runs in the afternoon and evening. I would return if going to Kauai.