Grand Hyatt Kauai Resort and Spa

I highly recommend this hotel given that it is known as pricey. The staff really works hard to meet the needs of their guests. Their IT support spent almost an hour when we first arrived fixing the GoogleCast on our TV so we could watch Netflix. I have back issues and the beds and bedding are superior. The buffet in the Ilima cafe is incredible! So worth it !! The staff are friendly and helpful everywhere and many have worked there since the hotel opened. The pools are heavenly--winding through the garden--perfect temperature and so relaxing. The gardens are gorgeous !!

Truly perfect. Jess and the Grand Club team (Cindi, Jenny, Sam, Ericka, and Richard) had a genuine kindness and energy I can't put into words. This wasn't just the Hawaiian spirit, this was world class hospitality. Everything was perfect on property, I didn't leave for 3 days. Truly blown away.

Beautiful hotel, grounds, and pools. Everywhere you look, it is gorgeous! Everything is very clean and the service is spectacular!

Greatest Place I've been to. Did not want to leave. Several pools including a saltwater lagoon. Excellent Restaurants on property & Luau (Hawaiian Feast/Dancing) is right here twice a week. Had a pool & partial ocean view.

I have been a loyal executive business and personal traveler for years, and stayed at the Kauai Grand Hyatt twice. I am shocked that Hyatt would – for lack of better words – in my opinion, cheat (misrepresent) my wife and I out of my World of Hyatt rewards for what was our vacation. Specifically and in no uncertain terms, my status level allows me – Per Hyatt’s own website, “YOUR CHOICE OF … Club Access Awards … Relax in the Club lounge … ” When Hilton makes this promise for my HHonors, they honor it, no questions asked. In fact, when I stay at a Hilton, my key is set to just let me into the HHonors lounge. It’s rather commonplace in the industry and not rocket science. Yet, for Hyatt, after spending many nights at Hyatt’s in the past year, when I showed up at the Kauai Grand Hyatt resort, I was told access to the club was “sold out.” “Sold out?” I asked – How can an amenity be “sold out”? What’s for sale? For that, I got a lecture that “maybe next time that I come” I can “purchase” (what is supposed to be a given). I was also told that there is fine print somewhere that says “subject to availability.” I was extremely polite and much to my surprise, I could hear the very SAME conversation going on next to me between ANOTHER unsuspecting Hyatt customer and ANOTHER Hyatt check-in agent. After the lecture that I embarrassingly received, unlike other resorts (where they greet you with a beverage and lieu) we were sent on our way to go find our room. Considering this trip was with my wife and was for pleasure, the surprise is exponentially unacceptable. Hilton does not rely on fine print – just good service for those who are loyal customers. Considering I pay way more for a room at a Hyatt, I expected better, not worse treatment.