Grand Hyatt Kauai Resort and Spa

Maddie was amazing! We were hesitant to use the resort photographer but they turned out exactly as we had imagined. The session was free and there was no pushy sales tactics at the end we only bought what we liked.

Absolutely incredible experience! Truly is one of the most beautiful properties I’ve stayed at. Team and staff are Wonderful!

This is way late, but we are returning tomorrow and I was reading the reviews and realized I'd neglected to post my prior experience. We came for the first time two years ago to celebrate our 50th Anniversary. I have to say that was a great decision! Our Anniversary was very nicely recognized, and we were so happy with our beautiful view-- we had opted for an ocean view, and it was a very lovely view of not only the ocean, but also some of the grounds, which are gorgeous. The staff went out of their way to make our stay enjoyable, from the front desk, housekeeping, breakfast buffet staff, bartenders, pool staff-- everyone was just delightful! Not being young folk, we did find the walk to the pools from our room quite the trek, but honestly that little inconvenience was not terrible. This year I'm arriving after unfortunately having had an accident and am on crutches, so hopefully we will have a room with less walking. As helpful as we found the front desk last time, I'm sure they will do their best to accommodate us as much as they can. Back to more pluses, the breakfast buffet was so appealing, with lots of tasty options and cuisines represented. In fact, every place we ate on site, including Tidepool, the Terrace and pool bar, had delicious food. I also definitely enjoyed my share of lava flows and other tropical concoctions, which I encourage everyone to try. Also, the pool areas were spectacular! We did rent a cabana, but the on the other days we had no trouble finding lounge chairs. This year I also hope to enjoy the lazy river since we'll be staying more on-site. I'll be sure to update after this upcoming visit in a more timely fashion 😊

We had a wonderful 5 night stay in an ocean view room. The room was spacious with a comfortable bed, lots of hanging space, great air con and the products are gorgeous! We ate at the Sea view terrace which was really nice with great service. We also ate at Tidepools twice, both times were really good, (the rib eye was delicious as was the crab cake appetiser) There are lots of places to sit and relax, we liked sitting by the lagoon best, great pool service, really nice pool side food and lots of sun loungers. It’s a great location to get from the airport (and take a helicopter tour from there) and also to go to Poipu beach to see the turtles.. The grounds are immaculate, lots of fish in one of the ponds, parrots in the lobby and egrets strolling around… just lovely, literally paradise ! My only little gripe is that we booked in July to attend the hotel’s luau on Saturday Oct 4th, they cancelled it via e mail on Sept 1st saying due to unforeseen circumstances they’ve had to cancel it.. I thought maybe the area they hold it in was being refurbished…. That would be unforeseen….But no they held a huge conference come dinner/music event so they’d obviously gave this priority over holding their luau for their standard guests. Everting else was superb though.

I'll start with the positives- the grounds and pools are absolutely incredible. I appreciated that we always found a chair around the pool and most of the time could find one in the shade too. The staff from bellmen to front desk to housekeeping were all so pleasant and helpful. We had a couple's massage and my husband said it was the best massage of his life. We paid extra for an ocean view and we were in room 6003 which is the farthest away building. It was quite a far walk from the pools and lobby and to your car but the view was incredible, and we appreciated that we were in a quiet part of the resort. For a 5 star resort, I did expect a bit more. The fan in our room only went one speed even with a switch that had four speeds. The AC wouldn't go lower than 65 but with the slow fan the room was usually 68 degrees which is hotter than we like for sleeping. There were dust balls around the door frame and some stains on the wall as well as some stained towels. My electrical outlets and USB ports in my nightstand didn't work so I had to go behind the nightstand to plug anything in and it was quite dirty back there. The cabana prices are very high. Grand Hyatt lists as an amenity that you can check out beach chairs and umbrella, but nowhere is it listed that you have to return them by 6pm. This made this amenity unusable for us as we wanted to rent beach chairs for sunset. They also make you purchase your rafts for the lazy river which feels very much like nickel and diming considering the cost you are paying to stay there. If these areas of concern were remedied, it would truly feel like a 5 star resort.