Grand Hyatt Kauai Resort and Spa

I absolutely loved my time at this hotel. The grounds are impeccible, the resort is beautiful and the multiple pools provide an amazing experience. You can cheaply rent floaties, sunscreen is available, and there is even a slide (that many adults including me enjoyed) All the staff is extremely friendly / accomodating. From check-in, to exit when no ubers/lyfts would show up for over a half hour the bell desk called in a favor to someone who drove us to the airport in time to catch our flight home (that is truly five star service). The Captain's Bar Staff, who I interacted with the most were amazing, all incredibly nice. The food was good. The best food I had was in the center of the hotel at the patio overlooking the ocean. The breakfast buffet was fine (but I am never amazed by those). Normally at hotels there is not much included in the resort fee. I will say there are so many activities on property to do and other items included the resort fee. Rarely do American hotels have hospitality lounges with showers. Having a shower in the late afternoon before my redeye back home was critical in enjoying my last day in Kauai. Side note - I am a very good swimmer and the ocean was extremely rough. Yes it had a reg flag but I am swam in many conditions. I caution all swimmers to not go in the ocean if that flag is up. I would reccomend this hotel to any of my friends/family.

What an absolutely beautiful property in a beautiful location! The restaurants were phenominal as well. My only regret is that we didn't have more time at this gem.

Overall, we had a very good stay at the Grand Hyatt Kauai Resort & Spa. The resort is beautiful, clean, and very well maintained, and the staff throughout the property were friendly and welcoming. That said, both the resort and our rooms felt somewhat worn and outdated. Considering the price charged for the rooms, I believe the property is due for a renovation and could use some updating. I especially want to recognize the housekeeping staff. They did an excellent job, and Luzviminda Austria was exceptional. She was friendly, attentive, and took great care of our rooms. Employees like her truly make a difference in the guest experience. My only real disappointment was our check-in experience. We arrived around 11:00 AM and completely understood that the official check-in time was 4:00 PM. We had three rooms, and the front desk employee told us they should be ready shortly. Based on that information, we had lunch and then waited in the lobby. Around 2:00 PM, we checked again and were once again told the rooms should be ready shortly. At approximately 3:45 PM, after waiting for several hours, we checked again and were told that our rooms were ready. The employee apologized that no one had called or texted to let us know. I wish the front desk staff had simply been upfront with us when we arrived and said that the rooms likely would not be available until the 4:00 PM check-in time. Had we known that, we would have opened our suitcases, changed into appropriate clothing, and spent the afternoon enjoying the pool and beach instead of waiting around the lobby expecting the rooms to be ready at any moment. Overall, it was still a very enjoyable stay. With some renovations and a more communicative and personable approach at the front desk, the Grand Hyatt Kauai could provide an experience that better matches the premium price and the otherwise excellent level of service we received.

Had a lovely time at the Grand Hyatt Kauai! The hotel is lovely with a fabulous pool experience and beach. The staff is professional and attentive to your needs, and the Anara Spa is phenomenal - ask for Bernardo and get a mana loom massage with him, and a mani/pedi with Tai. We look forward to coming back.

Stay at the high, it was unremarkable and certainly not worth what they charge per night. The overall inside of the hotel is grand and The building and grounds themselves have great bones. The public areas were attractive. What was tired, worn and filthy where the carpets In the hallways. Elevator doors and glass was fingerprinted. Items in the room malfunctioned specifically the bidet. I called to have it repaired. They came promptly but when they left, it wasn’t fixed. I ended up unplugging it. The Stainless steel trashcan in the bathroom was gross. It hadn’t been cleaned for a long time. The breakfast buffet had quantity but not quality. I chose several of my favorites to sample and ended up not eating any of them. I had cottage cheese and their bacon was perfection. I think they are probably due for a remodel and if they did, perhaps I would stay here again. The rooms are very much like ordinary hotel rooms. In other places I visited in Hawaii. The hotel rooms were beautiful and well appointed. For what they charge Hyatt needs to do better.