Kowloon Shangri-La, Hong Kong

That weekend getaway with my family turned into such a beautiful memory—everything unfolded like a perfect little dream. The ride from the airport was smooth and cheerful, thanks to our friendly driver who kept us laughing all the way to the hotel. But the real magic began the moment we stepped into Kowloon Shangri-La. AMBER LEE welcomed us with such warmth and grace, making us feel right at home. And then came the wonderful surprise—she generously upgraded us to the Presidential Suite! We were absolutely overjoyed; it felt like receiving a special gift we never expected. Walking into the suite took our breath away. Spacious, elegant, and filled with luxurious touches, it was more than we could have imagined. And then there was that stunning view—the entire Victoria Harbour framed perfectly through the floor-to-ceiling windows. By day, the water sparkled under the sunlight; by night, the skyline lit up like a jewel box. We spent hours just soaking in that view, with the kids watching the ferries sail by while we relaxed with a cup of tea. It was peaceful, intimate, and truly unforgettable. This stay wasn’t just about a place to sleep—it was about feeling valued and cared for. AMBER’s kindness and the hotel’s attention to detail turned our family weekend into something truly extraordinary. We’ve already decided: Shangri-La will be our go-to choice whenever we visit. A heartfelt thank you to AMBER LEE for making our experience so memorable. We can’t wait to return.

My husband and I stayed only one night on our way back from Vietnam on the way to Switzerland. We booked a room with a Hong Kong Island view in advance. Our flight was delayed and we came late abd tired. The front desk officer Mr Felix Young not only checked us in quickly and smoothly but found a way to surprise me ( for my birthday week) and gave us an amazing luxury suite with fantastic views from was of 3 rooms. I was able to rest and address my important emails in the morning fully recovered. Thank you!

Amber Lee made our stay feel very personalised and welcomed! Thank you for the lovely service. The concierge is also very helpful

When we go long haul and arrange a few days stopover in a major city we always tend to choose Shangri La hotels. Our experience had been perfect until we booked the Shangri La in Kowloon. We always book an Horizon Club room and take our breakfasts there and join the evening canapé and free alcohol events in the early evening. The Shangri La had always put an age restriction on attendance which barred young children spoiling what is a very adult event. How it seems that the Shangri La in Kowloon has ignored these restrictions and allowed children of a very young age to join this event and exercise their vocal cords to the full. Hopefully not all hotels in the chain have adopted such leniency otherwise we will not be staying with them again.

The room had excellent harbor view and the buffet offered great variety of delicious items. Amber Lee - the guest relation manager - extended a warm welcome to us during check-in. She was patient in listening to our needs and helped us tremendously in preparing some gifts for our friends in Hong Kong. She demonstrated genuine commitment in assisting her hotel guests to the best of her ability. I even received a follow-up call from her the next day asking how we were doing so far. Kudos to Amber!