Kowloon Shangri-La, Hong Kong

The Shangri-La is everything you always want when looking for the perfect holiday. Spacious rooms, amazing view, and great location. But most of all the incredible customer service. The minute we arrived we were escorted to our room by the wonderful Amber Lee from customer relations who looked after all our needs. Can’t recommend high enough!! Fantastic hotel.

ホライゾンクラブでの2回目滞在ですが、 ホテルのスタッフの皆様のホスピタリティは 香港の他のホテルと比べ、安心と温かさを充分に頂けたと思います。 特にホテルに入って最初に案内をして下さったMs.Molly Moさんの笑顔や接客態度の素晴らしさには感動しました。外観の美しさ、礼儀正しさはホテルの看板としてぴったりと思います。また訪ねたいと思います。 This was my second stay at Horizon Club, and I felt the hospitality from the hotel staff provided a sense of security and warmth far beyond what I experienced at other hotels in Hong Kong. I was particularly moved by the wonderful smile and service attitude of Ms. Molly Mo, who first guided me upon entering the hotel. Her beauty and politeness perfectly represent the hotel's image. I look forward to visiting again.

Very Comfortable. Specially for Muslim Families and for kids they go and extra mile. Amber Lee is fantastic as a person and makes sure your stay is comfortable.

I stay at the Shangri-La Kowloon a few days every month. It always feels like home — I see the same familiar faces each time. That sense of familiarity means a lot to me, and I always feel truly welcome here. Special thanks to Wing from the Horizon Club Lounge — such a kind and lovely lady. See you again soon, and thank you for the amazing service every time.

Thank you for making my birthday at your hotel so special ! Big thanks to Horizons Club Team. And I especially want to praise Max, Kit and Eliza for their amazing service and kindness. You made my unforgettable and a comfortable experience.