Sheraton Grand Krakow

Location, location, location! Perfect for walking in Old Town and experiencing the city. Breakfast buffet was wide and varied. Many restaurants in the area. On a Viking River Cruise and selection of hotel was excellent.

The hotel is very nice, with an absolutely amazing location. Within its class, and the price point, I believe it meets all expectations. The staffing on the other hand, is above and beyond! The front desk, the waiters, and the bellhops were all amazing, but I would like to mention a few notable individuals that made my stay extraordinary: Jatinder and Monika went above and beyond to provide personalized assistance. Robert & Zosia maintain an excellent Club Lounge, and hats off to the lounge chef. I will continue to book and recommend the Sheraton on future business trips, and mainly because the great staff!

We stayed with our family four nights and once again, it was a fantastic experience! A special thank you to the chef Stan, who runs the restaurant with outstanding professionalism – starting from breakfast, which is truly exceptional: fresh, delicious, and incredibly varied. Lunch and dinner are also top-notch. Shout-out to Marcelina, and Nikola, who made every meal a pleasure with their kindness and efficiency. The hotel lobby is stunning – spacious, bright, elegant, and spotless. It’s hard to find a better ambiance in hotels of this level. Service at the front desk is also excellent. Jacob and his team made us feel welcome right from check-in. Kudos to Konrad for managing the front service so well, and to Alicja and Klaudia – always professional and cheerful, even when handling difficult situations with grace. We’d also like to thank the dearest Piotr for his friendliness and charm, and Monika, a first-class concierge, for her great advice and support. This was our second visit – and we’re already planning the next one. Highly recommended!

My stay at the Sheraton Grand was wonderful!!! I was here a total of 8 nights. You can’t fake “wonderful” for 8 nights. It was truly a special stay. Excellent service from front desk staff, to dining, to concierge (Monika was EXCELLENT!!). Monika helped me find some hidden gems in the city… for coffee, tours, and dinners! Thank you, Monika! Next I would specifically like to thank my bartender, now friend, Szymon for his exceptional service night after night. He of course offered the classics (wine & aperol spritz) which was great, but he went above and beyond to help me feel at home at the Sheraton by crafting my go-to martini I make at home every night. Szymon is kind, thoughtful, and an exquisite bartender. Thank you, Szymon for lending an ear and making me feel safe / at home in Krakow, and offering fabulous service!! I appreciate you!!! -Lauren Pierce Sullivan

Stayed here while on our Viking cruise. Great location close to the old town and right on the river. Good breakfast buffet breakfast lots to chose from, has a sports bar as well as a general bar. Rooms were comfortable, clean and well looked after, staff very helpful.