Mandarin Oriental, Kuala Lumpur

Staff were warm, welcoming, extremely accommodating and very helpful; always professional in their interactions. The MO lobby was beautifully adorned with flowers which I spent many minutes appreciating. The MO Club meal offerings were quite tasty and tastefully presented. Views from the MO Club were spectacular and included the amazing Petronas Towers and the KLCC Park. Lunch in the restaurant downstairs offered a wide selection and was delicious. The room was immaculately appointed with all toiletries, robes and slippers being provided. The bathroom was spacious and the bed was extremely comfortable. Same day laundry service delivered on point. My husband enjoyed the facilities offered in the gym. The location was ideal, situated just beside the convention centre, enabling me to be within easy reach of my meetings and being adjacent to the KLCC park allowed for exercising around the jogging track.

I’m writing this with deep disappointment after what should have been a pleasant dining experience at Mandarin Oriental Kuala Lumpur—a place I’ve visited regularly in the past. Upon arriving at the restaurant, we were left standing at the entrance with absolutely no greeting or assistance from the staff. For a 5-star hotel, this basic courtesy was glaringly absent. No one acknowledged our presence, so we naturally helped ourselves and attempted to get seated. While I was trying to seat my wife, a man who claimed to be the manager approached us—not to assist or explain, but to rudely chase us away from the table, saying it was reserved. His tone and behavior were shockingly disrespectful and completely uncalled for. There was no polite request, no professional demeanor, just outright rudeness. This kind of conduct is completely unacceptable anywhere, let alone in a hotel that claims to be among the best in the city. As loyal patrons, we expect to be treated with respect and courtesy—not hostility and arrogance. Mandarin Oriental Kuala Lumpur seriously needs to revisit the meaning of hospitality. This experience has left a terrible impression, and I will not be returning anytime soon.

We had an amazing 4 night stay! The MO team delivered a memorable experience including the concierges who arranged a really fun food tour of KL! May Kuen was our very energetic knowledgeable and fun private tour guide who showed us the culinary highlights of KL! She was awesome and highly recommend her!

We loved every moment we spent in the Mandarin Oriental, Kuala Lumpur. Standards were excellent, and the hotel is so well situated. We will stay again in your delightful hotel. The view of the Petronas Towers from our room left us speechless when we first arrived! We did not expect our room to have that amazing view, as the booking merely stated "City View"!

Smooth check in, wonderful facilities, wide variety of tasty breakfast buffet, excellent location. The property is right next to Petronas towers providing wonderful view of the towers