Mandarin Oriental, Kuala Lumpur

A hotel where service is not a profession, but a way of life. I loved the way the staff presented themselves to us. And the vibe of the hotel was wonderful, the food was excellent. Best massage.

My stay at this hotel was truly unforgettable. I received so much care, kindness, and genuine attention from every member of the staff that I felt at home from the very first moment. I would like to express my sincere gratitude to everyone—from the doorman to the wonderful concierge, Aron, who was always professional, attentive, and ready to help with anything I needed. I also want to thank the restaurant staff for making every breakfast such a pleasant experience, and the pool staff, especially Tajrul, for their outstanding service, kindness, and warm hospitality. A very special thank you to the hotel for providing me with a wheelchair throughout my stay. Because of my injury, it made such a difference and allowed me to move around the city comfortably and enjoy my vacation without worry. I would also like to thank Diana and the lovely ladies at the spa. Their kindness, care, and positive attitude made me feel truly special. Every single member of the team was so thoughtful and compassionate that, for a while, I almost forgot about my injury. You made me feel like a queen. I will gladly recommend your hotel to all my friends and family, and whenever I return, I will stay only with you. Thank you for making my stay so memorable. I can't wait to come

Just like the sister hotel I visited in Santiago- this MO did not disappoint. Gorgeous pool (the only one with lush green surroundings) and a sumptuous breakfast as well as room service - none of it disappoints. Hospitality at the highest level delivered with care. Used my free FOM offerings - free breakfast and late checkout. Rooms very comfortable and airy. Place to stay in KUL

Rooms are old and a little dated. The toilet was weirdly positioned and cramped. But the service was impecable. My main feedback here is with regards to the event we held with MO. My company speerheaded by myself ran a 800 pax event in their main ballroom 1. Food we went for multiple food tasting to get really good results. But during event day, quality was poor, serving was not on time and the gap in between the dishes was quite slow. 2. Event management, poor coordination with the company organizing team. With changes and conversation not in advance resulting to my entire event being late and delayed. 3. we order alcohol, but ended up were told that it was finish on event day, only to be told later on. that there was access and we had to go through re-consolidation for the alcohol to get waived off. Overall... im not going back, despite the measely 10% recovery fee they gave us.

We recently stayed at Mandarin Oriental Kuala Lumpur to celebrate our daughter’s 3rd birthday, and it turned out to be such a memorable and heartwarming experience for our family. From the moment we arrived, the hospitality was truly exceptional. The team made us feel welcomed and well taken care of throughout our stay. A special thank you to Hafiz Anuar and Rahim from the reception – they went above and beyond to make our celebration extra special. They kindly helped arrange a beautiful birthday decoration in our room, complete with a lovely birthday card. What really touched us was the thoughtful detail of writing “Happy 3rd Birthday” on the room mirror – such a simple yet meaningful gesture that made our daughter so happy. The housekeeping team also deserves praise. The room was always spotless, fresh, and very well maintained. Their consistency and attention to detail did not go unnoticed. We also thoroughly enjoyed the food at the hotel’s restaurant. There was a wide variety of choices, and everything we tried was delicious. It made dining there a pleasure for both adults and our little one. Overall, this stay was more than just a hotel visit, it was a beautiful family memory. Thank you to the entire team for making our daughter’s birthday celebration so special. We will definitely be back!