Mandarin Oriental, Kuala Lumpur

Excellent service by Khairil Nizam Yusof and Mohammad. They were very patient and helpful in assisting with my check-in and resolving my highway card issue. Truly appreciated.

I am over the moon. I want to expressly show appreciation for Chef Zuber who took care of our 3 kids as though they were his own with calmness competency and kindness. Our daughter suffers from several allergies (eggs, dairy nuts fish and coconut). He went above and beyond to make sure that she was well fed and her two cousins who wanted what she ate too. The whole staff at the Mandarin was nothing short of exceptional. Tulasi at the front desk, the kind older gentlemen who opened all our car doors and made sure our kids luggage were always safe and happy. The house cleaning staff. Everyone was amazing.

My second time staying here and as good as I remembered. Incredibly comfortable rooms, amazing location, very well staffed and staff can’t do enough for you, delicious breakfast, great pool and kids club.

Outstanding tour by Elen via Hidden Asia Travel! Personal first class service and excellent local knowledge. Highly recommend!

The check-in process was quick and room was ready upon arrival. However, the staff who processed my check-in was over zealous and provided wrong info about the lounge. Firstly, he told me that regardless of gender, no one is allowed to wear open toe footwear. Yet, female guests were splaying their toes with Birkenstocks, slippers and sandals while males were forced to wear their shoes. Male guests were also told that they cannot wear socks with sandals but there was a French male guest who wore black socks and sandals daily. No one told him to change. Yet, when I wore a pair of Arizona Birkenstocks, I was told to change immediately. It looks like the staff has inconsistent execution of the policy. I wonder why MO has this gendered policy where it strongly discriminates male guests. Then, I was told that the lounge only serves western food for breakfast so if I do want local, I should go to Mosaic where breakfast is served. After tasting the food in Mosaic, I decided back on lounge and lo behold, local food was served in the lounge. Anyway, the breadth of food served in Mosaic is impressive but the quality mediocre. MO KL opened in the late 90s. It deserves a spruce and major renovations. My assigned room was comfortable. However, the TV console was breaking apart (when I touched it, the door slipped). The Nespresso machine kept flowing after pressing either the small or large button (cups could not contain the flow). The wifi was slow (across the hotel). Then, on my last night, the lock in the door failed (carpenter and engineer came but did not fix it). I gave all these feedback to reception upon checking out (I was told that the hotel is aware of these issues and in the process of upgrade). Housekeeping was patchy in their work. It's more perfunctory and no attention paid to details - the ironing board not kept, the laundry boxes not cleared, towels not topped up. It has been a disappointment!