Mandarin Oriental, Kuala Lumpur

In an ideal city centre location, the Mandarin Oriental gives easy access to the city's best pubs and restaurants, shops, museums and galleries , and other principal attractions. Their spacious accommodation also features spectacular views of Kuala Lumpur. Amenities include a well equipped fitness center, a spa, a pool, and a tennis court. Elegant restaurants and bars provide high quality cuisine Service throughout all departments is to a consistently high standard.

We stayed here as a family and ordered in-room dining after a long day of travel, expecting basic quality consistent with the Mandarin Oriental brand. Unfortunately, the experience was extremely disappointing. We ordered one Chicken Biryani and one Veg Biryani, clearly explained and confirmed by staff that the dishes would come with raita, gravy, bread, and basmati rice. What arrived was unacceptable. The Chicken Biryani had no real taste — just plain chicken pieces and rice, no proper gravy, no balance of spices, and no resemblance to biryani. The Veg Biryani contained almost only potatoes, with no depth, variety, or flavor. This was not a matter of personal preference — it was a quality failure. When I requested gravy, the waiter promised to return in five minutes and never came back. After further follow-up, a replacement arrived after 45 minutes, by which time it was too late. I refused the food, and the room service staff themselves said there was no need to pay and that it would be complimentary, clearly acknowledging the failure. I have traveled extensively worldwide, and this was one of the worst in-room dining experiences I’ve had, especially from a hotel of this reputation. The food quality and service both fell far below expectations. I hope management reviews this seriously, as this experience does not reflect the standards one associates with Mandarin Oriental.

Location is good, just besides Suria KLCC itself. Park view room is nice, love the park view with sunlight. The hotel itself has long history, with some signs of aging if we look close enough. However overall the interior design has a flair of timeless classical oriental. Despite it is not brand new property like other hotel providers, it is the people that makes the difference. Service is superb! From security guard who guided me to check in counter, kind check-in stuff (Mr. Syahmie), helpful check-out stuff (Mr. Hakim), they really put their heart out to service me. Please keep it up Thanks to Lai Po Heen stuffs who willing to cook for me despite 9pm-ish due to late check-in. Thanks to Mr. Syahmie who went extra miles to show me around hotel and make sure my parking ticket was fully validated Thanks again, please keep up the good work and see you soon (Syahmie said I hadn’t explored the facility yet, haha)

Stayed at the hotel for business but still found sometimes to relax and enjoy the facilities like gym and infinity pool overlooking the city - my favorite spot. Room is spacious & fully equipped with great amenities. Breakfast was delicious and full of choices. Various restaurants to choose for lunch or dinner, my favorite ones were: Mandarin Grill, Lounge Park & Aqua. Everything was perfect except the inconsistency of services: sometimes I found the newspaper like NYT at the Lounge Park to read but sometimes nothing was set up there and then I had to request, same with the hand towel in the public restroom. Very strange!! Please improve those issues.

We found Mandarin Oriental offered old school luxury it was a great location for a city break in Kuala Lumpur. Situated next to the iconic Petronas towers , shopping malls , restaurants and parks everything was very accessible . The infinity pool on the 3rd floor overlooking the park was a really welcoming oasis great to cool down after sight seeing in the heat of the middle of the day or to grab a pizza and cool drink at the pool restaurant which has a relaxed vibe . The room was clean and comfortable breakfast was tasty . Perfect city hotel