Mandarin Oriental, Kuala Lumpur

We have just returned from another amazing stay at the Mandarin Oriental Kuala Lumpur. Once again we had the most wonderful time and it's why we keep returning. Service, location, staff , hotel ambience are all fantastic. Special mention to the beautiful club lounge manager Matai , she is just perfection and we would return just so we can see her again and experience the wonderful hospitality she and all the staff at the club lounge provide, we love it and can't wait to see you all again soon.

Beautiful Hotel with excellent facilities. The meet and greet at hotel entrance for club members was very impressive... Lovely pool and great food. Will be back...

I had 2 totally opposite experiences in regard to the staff during my stay: On the one hand I had a very positive experience with Sajedul at the pool. He was helpful, friendly and ready to answer my silly questions. He definitely deserves a raise. He is an outstanding employee. On the other hand I had a very very bad experience with the employee taking me to my table at breakfast she was very rude and obnoxious for absolutely no reason. That is not the 5 star experience I paid for. I am giving a mark of 2 because good experiences though much appreciated are sort of expected in a luxury hotel while very rude employees are not and that lady's behaviour spoilt the stay.

I am a repeat customer, all my experiences in Mandarin Oriental has been amazing. The room, the quality of service from housekeeping to breakfast to even the concierge and front desk, is impeccably heightened to the best. I will return again!

I cannot complement the service enough! Staff were extremely friendly and helpful; they provided suggestions such as activities and restaurants. View of the Petronas towers was amazing too. Amazing hotel with perfect location , reception was excellent specially Italian lady .