Mandarin Oriental, Kuala Lumpur

We stayed in a club room with view of the Petronas Twin Towers. The room was a bit dated, but you need to take into account the room price. We would strongly recommend booking a club room - this gives you access to a separate breakfast area which may not have the extensive offering as the ground floor, but is much quieter and more relaxed. We missed afternoon tea, but took advantage of the cocktail hour (5-7pm) which also offers food / snacks. The club room offers free laundry for five pieces a day which is really useful if you’ve been travelling before arriving at the hotel - fantastic service. This is a big hotel in a central location with excellent staff.

The hotel is in an excellent location. We booked a room with a view of the Petronas Twin Towers, and what we saw couldn't have been better, they were so close. The room is quite spacious. The breakfast at the club could be better, as the breakfast on the ground floor is much more complete. But overall, the hotel is spectacular and I highly recommend it.

We stayed in the mandarin oriental at KL for five nights, and we felt like home and beyond. All the staff members, ALL of them, are warm, courteous, helpful, and pleasant to talk to. Their attention to details is very impressive and appreciated. Two of them are exceptional to mention because we dealt with them directly as well as frequently. One is the concierge Mr. Aaron Darrel. He spent a lot of time with us to inform us the options for seeing the city. He is patient, knowledgeable, friendly, and, he speaks very good English so we can communicate with him easily. Although he gave us many options, he’s never pushy. He allows us to make our best choices without feeling pressured. We must give him an A+ for his service and support. Our driver for a private firefly tour, Mr. Elean, was also great. He gave us so much information that only the locals know about the city, the sites, the culture, and the people in the country. It was a great learning experience for us. He also speaks good English. For Elean, we also give an A+! Mandarin Oriental has been our choice to stay for traveling around the world. Our experience in Kuala Lumpur adds to our confidence!

Wonderful tropical and sunny vacation in an excellent hotel in the middle of Kuala Lumpur City! We’ll be here again very soon!

We had the pleasure to stay for 6 nights (4 nights but then we extended 2 more nights) during new year eve festivities. However, this was not our first time in this hotel, we would like to highlight that it was an exceptional stay at Mandarin Oriental Kuala Lumpur. I would like to emphasize the treatment we received at the lounge, swimming pool, gym, sauna, breakfast, MO bar etc. This Mandarin Oriental with the one in Madrid and Hong Kong are our favorite ones. Mr. Lluis Pou and the team at the Club were key persons to make us feel like at home during all the days at the hotel. We will definitely come back there in 2026. Thanks