Mandarin Oriental, Kuala Lumpur

Man, where do I begin! First of all Subra, our concierge, was amazing. He is one of the most kind and thorough individuals. He was able to schedule all of our excursions and recommended the most amazing restaurants for us. He genuinely wanted us to be happy! Our driver for our stay was Ravi. Again, such a nice man. He was so knowledgeable about the city and the culture and was kind enough to share his knowledge with us. He took us on a few different tours and really showed us a good time. On top of that, he was a great driver. Lastly, our excursion to the rainforest was amazing! We had our tour guide Sham who really went above and beyond to teach us about the jungle and the people that live there. I highly recommend this hotel!!

A superlative experience. Truly a five-star hotel. Excellent location next to the Petronas Towers, really in the center of everything and next to the opulent Suria KLLC mall. Very comfortable rooms. Great buffet breakfast in the morning. Excellent attentive service from the entire staff. The pool was wonderful. Two minor caveats: The traffic in Kuala Lumpur, especially around the hotel can get get especially bad during rush hours, and the airport is far from the center of town, about an hour drive, more than 50 kilometers away.

I had an excellent stay at the Mandarin Oriental KLCC for four nights. The accommodation was outstanding—comfortable, clean, and thoughtfully prepared. The breakfast experience was equally impressive, offering a wide variety of delicious options with exceptional service. Overall, it was a fantastic stay, and I would highly recommend the hotel.

We last stayed at the MOKL 5 years ago for our honeymoon. Glad to see they've largely maintained the same service quality overall for this round. A big shout-out to Vijay the bellman who so graciously helped with our bags, Haridas at the front desk, who sweetly and patiently checked us in, and to Kiran from concierge for the helpful and insightful recommendations on KL tours. Their warm and attentive service really stood out and made us feel genuinely cared for throughout our stay. The rooms were great, though getting a little outdated and the breakfast restaurant felt small and quite crowded for our taste. Still, none of that overshadowed the impressive service, which remained consistent with the high standards I’ve experienced at the brand’s other locations. Overall, we had a wonderful stay, and the team truly made the difference.

The hotel room was very outdated. We paid extra for the twin towers view but were assigned to a low floor with obstructed view. The bathroom was small and the shower stall was also clogged. Staff was unfriendly and the check in process was slow and inefficient. We had the breakfast buffet and saw the staff swiping food clump on the floor and did not properly sanitize the table. Staff also passed out food with bare hands without gloves. Towards the end of the meal while guests were still present, the staff came out to get the leftover food and started eating at the empty tables. In general the stay did not meet our expectations of a 5-star hotel. Should have booked the Four Seasons instead.