Mandarin Oriental, Kuala Lumpur

Magnificient hotel in a fabulous location, The employees were wonderful and made me feel really special My room was large and comfortable and you class.

I really had high expectations going to this Mandarin Oriental, having been a fan of MO throughout the world - staying at other MOs in Abu Dhabi and London, KL's MO falls far below the normal MO standard. For instance, albeit the rooms are adequately maintained, the toilets had many issues. First, the sink itself was partially clogged, meaning that water are stuck in the sink. Second, the toilet bowls are very traditional and doesn't have the amenities associated with an electric toilet bowl. Third, the beds are not very comfortable, I ordered a twin bedroom - the twin beds are incredibly small for someone my height and that the beds themselves are not comfortable. A good point is that they have provided a neck ergonomic pillow upon request but still this was too hard for my liking. In relation to F&B, we had dinner at the Mosaic and was dissappointed that many of the ala carte dishes were not available. The service by the staff overall was good, but the receptionist was rather rude and unprofessional which was surprising. I have raised this with management in hope that such attitudes will not be repeated. The breakfast was incredibly chaotic - The food options are sub par, being a health conscious individual there were not many options compared to hotels like St Regis KL. I ordered a cappucino but it only came having requested 3 times, and it arrived 25 minutes later. Although they apologised this was not professional. I was supposed to stay for 2 nights, but was very dissappointed with the overall service and food quality that I cancelled the second night and moved to St Regis and the contrast was stark. I really hope the standard will be raised . My family is a big fan of MO but this is by far the worst MO we have ever stayed.

The service is topnotch. Feel so welcomed. Room is great, super comfy bed. Breakfast spread is abundant and delicious.

We enjoyed the hotel staff performance and environment are so clean uts good be visit one more time and security are so perfect

My experience was truly exceptional from start to finish. The level of hospitality extended was not only warm and welcoming, but also incredibly thoughtful, every detail was attended to with care. The location is highly convenient, making the entire visit smooth and stress-free. From the moment I arrived, I felt genuinely valued and well looked after. The professionalism and courtesy of the staff reflect a high standard of service that is rarely matched. It’s not just about convenience, it’s about feeling comfortable, respected, and prioritised. A truly remarkable experience that I would wholeheartedly recommend to anyone seeking excellence in service.