The Ritz-Carlton, Kuala Lumpur

We stayed three nights at the end of a 3 week trip in Asia having stayed at 5 star hotels in Singapore, Bangkok and Phuket. We really struggled to choose a hotel in KL as many seemed to be residences and we wanted the hotel experience so we had some concerns with the Ritz. I’m glad to say that these proved to be unfounded. We had a lovely two bed apartment with all the benefits of being in a hotel. Breakfast was slightly chaotic due to the sheer business of the hotel and perhaps geared more towards Chinese and Indian guests but western options were available, though I really enjoyed the curry for breakfast. Our apartment was huge and well appointed. I’d stay here again as given it was half the price of other hotels we stayed at during the trip, it compared very well. Also, Kuala Lumpur is a fantastic. City which we loved.

We had a two bedroom suite - if anything it was excessively spacious - but this is not a complaint, it was excellent especially the storage, bathrooms, coffee machine and water cooler. Can't comment on breakfast - they wouldn't allow us to include this in our room rate in advance (which was odd) - so we decided to go elsewhere. Didn't really use the facilities - although the walkway through the tearoom towards Bukit Bintang made this perfectly located. Staff all excellent.

We are a family of four and stayed in a 2 bedroom suite for three nights. The hotel is very well located and we did not get the sense it was in need of any major renovation. The suite felt more like a residence than a hotel suite - including having a fully equipped kitchen. It was very comfortable, large and well furnished. Did not however have a true luxury feel to it. We had room service dinner twice and the quality of the food was simply outstanding! We were disappointed by the quality of the concierge service. They made a reservation for our family in a restaurant where children are not permitted; we only realized this by chance from reading another TripAdvisor review! This would have ruined our last evening in KL - the concierge did however find another restaurant after we had discovered this. We will however remember the hotel most for the total lack of assistance with our many pieces of luggage upon departure. All calls to have someone come up to our suite and assist went unanswered. When we came down with our luggage, there was plenty of staff there completely unoccupied … but apparently too busy to answer a telephone.

The room was lovely, with great sheets. They left nice treats for me - chocolates and petit fours. It was a good central location in the historical business district. The breakfast buffet was lovely, with great roti and Chinese offerings. The only weird thing was that they were unable to change US$ at the front desk, which hampered my ability to tip. The pool area closed at 6pm, which was odd.

The Ritz Carlton is a true 5* hotel in a great location in KL. We stayed as a family of 3 for 4 days in a 2 bedroom suite. The suite was huge with excellent amenities and very clean. Staff were very helpful and the breakfast buffet was of very high quality. The personal juicing chefs were brilliant. The two pools are very good, one being adult only. The gym had all the standard equipment. The hotel is located within easy walking distance of central KL and tube stations. We easily walked to Twin Towers. Local restaurants within walking distance are great. This is a great hotel and would highly recommend for business, couples and family.