The Ritz-Carlton, Kuala Lumpur

This is one of my most favourite place on earth. I love KL, its people and I am so fond of this property. I planned my trip to KL only coz I would get to stay at The Ritz Carlton. I booked their 2BR suit for my family and it’s a huge apartment with 2 bedrooms, 4 bathrooms a very spacious kitchen with all the amenities and a very large dining area and a seperate reading room. It’s just like a home away from home. The best part of this hotel is its location. Surrounded by all the malls and luxury hotels and plenty of restaurants. Still can’t get over my stay at KL. Already planning my next visit to this wonderful property.

I was looking forward to spend few days in the RC in KL for the weekend race and enjoy few more days of farniente enjoying the well know RC club lounge service. Unfortunately things have gone sour since we arrived. Not greater as ambassador elite members, no welcome amenities in the room a full empty hollow mini bar and a non plush traditional RC beddings. But we arrived late in the evening and thought it was just a timing problem. After a decent night of sleep and before going to the race on Friday we meet with our friends at the lounge for breakfast, and that was the start of the lounge saga, perhaps 10 items in the buffet, pretty basics, stale pastries pretty basic ham and cheese selection, average yoghurt and only caw milk omelette or sunny side up eggs and that was the menu. Drink was any better basic 3 juices and pretty average coffee. Again we left it there as we thought okay in the lounge perhaps a very reduce selection. We came back from the F1 track at 8pm and to our surprise we were told that the drinks were only served from 5.30pm to 7.30pm and only Campari, a half bottle of bailleys and cointreau was up there till 9.30. Again we thought perhaps is a bad day. 3 days in and things have actually not gotten any better. Today the tea time was a tray of 2 frozen reheated savoury pastries a rock stone scone and 2 triangle sandwiches. But the best part is the lunch menu 3 salads and 3 sandwiches that do not change same menu every day. As you will imagine if you’re a frequent Rc guest this is basically a Marriott or Sheraton exec lounge offering or slightly worse. As much as I would like to say something good about this property I really can’t find anything to say, as per the service it really is on par with the standards, low to non existent . But at least it gave us a really good point of comparison to how incredible Ritz Carlton are around the world but certainly not in Kuala Lumpur. And to put things into perspective the fee of a club room per day is still 350 USD

Stayed 1 night at The Ritz-Carlton KL recently for a short getaway. Check-in was swift and efficient, got to our room quickly. Room itself was great - spacious, well-appointed, clean and very comfortable. Classic Ritz luxury feel but a bit dated. Special mention to our butler - She was fantastic, attentive, proactive and really embodied Ritz-Carlton hospitality. We had bought 6 boxes of biscuits from the hotel and needed a bag to carry them. The lady butler was extremely helpful and went out of her way to find a suitable bag that could fit all 6 boxes perfectly. Really appreciated that thoughtful gesture. A couple of areas for improvement: At check-in, while it was fast, the staff could have been more helpful by providing more information about the hotel facilities, breakfast timings, club benefits etc. We had to ask for most things rather than it being offered. Breakfast was the bigger miss. The wait staff were not very attentive - we arrived and our table was not set up, had to wait and flag someone down for cutlery and to get attention for napkins. For a hotel of this calibre, you would expect more attentive service. Overall a pleasant stay with a beautiful room, and the butler service really saved the experience. With a bit more attention to detail at breakfast and front desk, it would be a perfect 5. Hope to return again.

Very good love the location food ok staff also ok

⭐️⭐️⭐️⭐️⭐️ We had an absolutely wonderful stay at The Ritz-Carlton Kuala Lumpur. From the beautiful hotel and excellent facilities to the exceptional level of service, everything felt truly five-star. A very special mention must go to Cora Lim, who was outstanding throughout our stay. My wife has OCD and arthritis, which can sometimes make travelling and staying in hotels more challenging. Cora went above and beyond to understand our needs, help with every request and make sure we were comfortable throughout our stay. Her kindness, patience and genuine willingness to help made such a difference to our experience. She made us feel looked after rather than inconvenienced, and that level of care is something we will genuinely remember. Cora is an incredible asset to The Ritz-Carlton — easily one of the best members of hotel staff we have encountered during our travels. Thank you to Cora and the entire Ritz-Carlton Kuala Lumpur team for making our stay so special. We would happily return and highly recommend the hotel, particularly for the outstanding service. A true 5-star experience.