The Ritz-Carlton, Kuala Lumpur

Fantastic stay at Ritz Carlton booked two club rooms. Enjoyed club lounge for Lunch, High Tea, Cocktail time with Masum and Bahar. Rooms are large, and clean. Location is great to all sites. Will definitly come again.

We stayed at the Ritz Carlton in Kuala Lumpur for 1 night before catching an early morning flight. The location is nice if you want to be near the shopping in Bukit Bintang while being set off the main street. Our grab driver pulled into the first entrance which was only for club rooms, though the marking wasn’t clear. A doorman checked if we were on their list and indicated we had to go to the next entrance to reach the lobby. The hotel appeared sold out per the app and a room was not immediately available when we arrived early. However the hotel held our luggage and sent us an email when the room was ready, which was still before standard checkin. To reach the rooms you have to go up an escalator from the lobby to locate the elevators. We noticed that the seating area near the elevators smelled like smoke and cleaning supplies. We did not receive an upgrade as Platinum elite members but the room and bathroom were spacious. There is no club lounge for platinum members but we received free breakfast. Because we departed too early to eat in the restaurant, the hotel offered to arrange a bagged breakfast for us, which was available at check out. The takeaway breakfast included a small sandwich of white bread and a choice of chicken, ham or egg, an apple, yogurt and choice of coffee. Overall it was an ok experience for a very short stay though not a particularly memorable stay.

We unfortunately only stayed two nights on our way home to Melbourne. We arrived very early from Paris & our room was not ready but we were treated so well. As club members we enjoyed some breakfast and then chilled by the pool. We really appreciated that our room was ready by 12-30, what a lovely room. So large after travelling through Europe and the joy of great air conditioning. Everything was perfect - so thank you to the wonderful staff who go out of their way to make sure you enjoy your stay. Lounge access was great as we were both feeling tired & not sleeping. We didn’t have to think too much about what to do. Went for a walk on our last night & followed the signs to the Petronas Towers, hadn’t been able to purchase tickets but we saw them in all their glory! Thank you again.

We had a fantastic stay at the Ritz-Carlton. Our suite was an incredible 2,500 square feet – with two beds, three bathrooms, and a study, which gave the whole family plenty of space to spread out. The food was outstanding across all outlets, and the service was warm, professional, and genuinely attentive. Everything ran like clockwork. Highly recommended for a luxurious and comfortable family stay.

I’ve been here a few times and always enjoyed it, I I was in a club room so I can enjoy the club lounge and all its great benefits. The room is very good but they are winding down on the branding now, nothing on the slippers etc, it is losing its brand. The room is very nice, incredibly comfy, inviting and welcoming with one of the best beds in the business, the bathroom and shower are great. The club lounge food has gone downhill with far too many staff, they used to have a bout 3 now I think there are about 7 . The guests when I was there was very loud and boisterous they just wanted to get drunk I think. The food in the lounge has gone downhill and can tell the cost cutting with many dishes repeated nearly on a daily basis, they had duck one night but they didn’t just give meat, the chef gave meat with a lot of bones in and it was very chewy so I gave up on it. They don’t allow anyone to take glasses to the room so you’re stuck with the small glasses in your room if you want to make your own drinks, so you’ll have to sneak it out of the club lounge. It was nice to go back but I wouldn’t return again. With so many choices in KL you would think hotels would be competing more with each others and give better benefits. I had breakfast once and that was in the club lounge, although I could have had it in the main restaurant I don’t really east breakfast. Have fun.