The Ritz-Carlton, Kuala Lumpur

⭐⭐⭐⭐⭐ I’m a little late in sharing this commendation, as it has actually been a year since our stay. I had written this review at the time, but later discovered that it had only been saved as a draft. Even after all this time, I still wanted to share my appreciation because the experience truly deserves to be remembered. Before our arrival, I had specifically requested a surprise birthday setup for my husband, including champagne, balloons, and a beautiful bouquet of roses. Everything was arranged so thoughtfully and beautifully, and it made his birthday feel truly special. The attention to detail and the care from the team were absolutely wonderful. The staff were amazing throughout our stay, and the service was everything you would expect from The Ritz-Carlton — warm, attentive, gracious, and genuinely thoughtful. It was these little touches and the sincere hospitality that made our experience so memorable. The Ritz-Carlton, Kuala Lumpur remains one of my favorite hotels, and looking back a year later, I still remember our stay with such fondness. Thank you to the entire team for making such an important occasion even more special. A well-deserved five stars. ⭐⭐⭐⭐⭐ It’s been a year, and I’m already eager to return and create more wonderful memories with you again!

We went today for Sunday brunch, the hotel looked lovely but we were there only for brunch. The food selection was excellent, a full cold seafood section, lots of salads, sushi, and cold meats. The quality was high and everything was super fresh. There were two hot carvery sections one with roast beef and 5he other with roast lamb. The beef was well undercooked and was almost raw as the chef was carving it. I like rare meet but it was more blue than rare it was taken away and seared on a grill and re served but still was not great. The veg selection was minimal and all were lukewarm warm or actually cold. They did bring us fresh veg from the kitchen including roast potatoes but these were actually colder. It was a little disappointing considering the rest of the food was excellent. The staff did their best and acknowledged my comments. Whilst we were there two other couples also made comments to the staff regards the roast being poor. We I go again maybe but I may try somewhere else first.

The Ritz-Carlton Kuala Lumpur was absolutely amazing! My family loved everything—from the beautiful room and swimming pool to the excellent service. It was easily the nicest hotel I’ve ever stayed in. What stood out most, though, was the staff. Masum B. went above and beyond to make my wife and me feel welcome. One evening, we couldn’t figure out the coffee machine, and he personally came to show us how it worked. He even took a few minutes to chat with us, which made the experience feel genuinely personal. Excellent hotel, excellent service, and an outstanding staff. I would definitely stay here again!

It was wonderful checking in by Mr Saddiq. Very Soft spoken and good gentlemen.Later were welcomed by Mr Masum a good and very helpful and caring. Chef Danial made very good fish on my Birthday. Other staff at the lounge was very helpful and attentive Nicole,Alex,May,Hannah,Olivia,Ariff ( Good person) Anne,Andrea , Bohar and Furhan all very helpful and caring. I enjoyed my Birthday a lot Good food and Drinks. Best hotel in KL.

We stayed one night at The Ritz-Carlton Kuala Lumpur with our 11-month-old son, on the way home after a longer stay in Langkawi. This property is often described as one of the most reasonably priced Ritz-Carlton hotels in the world, and it was easy to see why it draws a large Japanese clientele — Japanese was heard almost as often in the lobby as at home. The building shows some age, and the overall design does not have the polish of a newly renovated property. That said, the room itself was spotless, the bedding was comfortable, and a baby cot was set up without any friction, giving us a workable layout for nighttime feeding and settling our son. A short welcome message with our name on the in-room TV was a small but appreciated touch on arrival. Breakfast was generous and distinctly Malaysian in character, with a signature nasi lemak station (chicken kurma and fish sambal), an Indian curry corner with roti canai and dhal, plus the usual international spread of fruit, cold cuts, and salads. Quality and variety were both solid, though nothing about the breakfast felt exceptional for the brand. What genuinely elevated the stay was the outdoor pool and the separate kids' play room. The pool, framed by the surrounding high-rises, was comfortable and safe enough for us to swim together with our son. Meanwhile the kids' room — complete with a play tent, a toy train set, and a wall-mounted screen with children's programming — kept him happily occupied the moment we walked in. It reminded us of a similar family-friendly balance we experienced at The Ritz-Carlton Osaka. For a single-night stopover with an infant, this hotel delivered exactly what we needed: a clean, comfortable room, a genuinely fun pool and play space for our son, and none of the friction that can come with a less family-oriented property. We would not hesitate to book it again as a transit stay. 亀山容三 / Gastronomy Journal