The Ritz-Carlton, Kuala Lumpur

Dear Mr. Tea, Congratulations on running such a well-oiled operation. Your hotel truly lives up to the Ritz-Carlton name—renowned for its ultimate luxury and unparalleled service. While the hotel’s prime location—just a short walk from the KL CBD and Bukit Bintang—is a great advantage, what truly stood out for my wife and me was the out-of-this-world service we received from every single staff member we encountered. Their warmth, professionalism, and genuine care were exceptional. There are simply no words to describe the effort they made to ensure we were looked after at every moment of the day. In particular, I would like to commend Nay Tun, Komang M, and Masum Rana (Mushroom). These individuals went above and beyond to make our stay special. Their dedication and attention to detail did not go unnoticed—they continuously adapted to our needs and ensured we had a seamless and memorable experience. These are the people who truly make a hotel—not just the bricks and mortar. Please pass on our sincere gratitude to them. Thanks again for a brilliant stay. The room looked amazing, the bathroom was luxurious and spacious, and all of it was backed by outstanding and genuine service. Because of your team, we will definitely return. They are true ambassadors of Malaysian hospitality and made us—and every guest—feel incredibly special. Warm regards,

For the price that was paid, it is not worth it. Rooms are dated and can see signs of wear and tear on some of the furnishing. Views from the room are lousy as I book a deluxe room ( if not wrong ) and the view of outside is another building. Also I can see my window have green moss growing on the outside which is not what I would expect from a Ritz property . Even the room corridors leading to the room is narrower and lower in height compared to other hotels and have that claustrophobic feel.

Revisited this staple in Kuala Lumpur after several years; it had undergone some renovation and refurbishment to refresh. The hotel is well maintained and the new standards are commensurate with expectations for this brand. I chose to revisit because of its location in the city and proximity to the Starhill and Pavilion malls with their offerings of restaurants and shops. Arrival and check-in were handled very professionally and warmly - front staff paid great attention to detail and provided good customer service; they are wonderful ambassadors for the establishment. Assigned room required a bit of a hike to the elevators that are located in the original building (check-in is now in what were for the expansive suites) but they did offer to show me (that I declined because of my familiarity with this hotel). Assigned room was of good size and adorned with furnishings that are reflective of the brand - everything looked great. Layout of the bedroom and bathroom were excellent and generous in size. Everything functioned as expected, re: wifi, lighting, temperature control, electrical outlets (plentiful) and TV (but limited channels). Bed was on the "firmer" side but the shower provided good water pressure that I enjoyed. Partook a massage session at the Spa Village; service rendered was mediocre but the facilities are well maintained - and still looks good. Had the opportunity to have breakfast (included) - restaurant offered a good variety of western and local fare but arguably less thanin other establishments I had visited, e.g., St.Regis in KL. Overall, a very comfortable stay that met my expectations.

I stayed for 2 nights in May 2025 in an Executive Deluxe King room Pros: -Spacious room. -Location is central. Very close to Pavilion mall and other shopping malls like The Exchange TRX, Lot10 etc. -Comfortable bed and good comfortable pillows. No neck pain. -Black out curtains are very good. -Shower is great with lots of hot water and pressure. It's also separated from the toilet. -Wifi was good. -Afternoon turn down service every day. -Bathroom lights are nice and bright and the room lights are a bit dimmer but i think i actually prefer that setup. -Hotel has a sauna, steam room and jacuzzi open until 9pm. Cons: -Swimming pool closes early at 7pm and is quite small in size on level 4. -The elevators were quite far from the check-in desk. -TV channel choices are limited. -I didn't particularly love the shower gel they provide, not gentle enough but it's ok. -Biggest disappointment was the breakfast quality. While the lady who takes your order for the tea or coffee was great, the food was just a little bit meh or mediocre. The rice porridge is mashed up like baby food, the chicken nugget balls were very salty, the noodle soup was salty and tasted strange etc. I don't think it is up to Ritz-Carlton standards to be honest and i've been to the one in Singapore and Melbourne. The Ritz Carlton Singapore had better breakfast choices and the quality was much better. Hopefully they can get chefs who can provide the quality you would expect from this standard of hotel. Overall rating: 8.8/10 or 4.4/5

Amazing stay, with exceptional treatment from all staff at breakfast and at reception and the welcoming staff at the doors. So smiley, happy and welcoming. Nilufar and Tarikul at breakfast especially gave us one to one care and looked after us so well- Really appreciated. They both were so sincere, dedicated and gave personalised care. Thank you Tarikul for making me one of your special fruit smoothies, delicious The staff at the Ritz are incredible! From the big family from London UK