The Ritz-Carlton, Kuala Lumpur

Our very first stay in this property. Stayed in Club Executive Deluxe Twin Room for 2 nights. There was a private entrance and check-in lobby specially for Club rooms guests, but the private hired driver didn’t know about it and dropped us at the main hotel entrance instead. The hotel security staff helped us with our luggage and brought us over to the Club Wing lobby in the next building. Checking-in by Musaddiq, the Assistant Club Manager was a breeze. Musaddiq was often seen interacting with guests in the lounge, ensuring every guest’s needs were met. We had requested for cocktails which were not on the drink list and Musaddiq and his team tried their very best to fulfil our requests. A big thank you! I must commend Musaddiq is indeed a true asset of the hotel. The Club Lounge serves 5 complimentary meals a day. The food was just OK in my personal opinion, nothing fantastic to shout about. We had the light lunch and afternoon tea on the first day and we didn’t come back for it on the next day. Food aside, the service rendered by the Club Team was indeed 5 stars. Our room was spacious and clean. However our room was pretty warm and not at all cooling despite we turned the air conditioning thermostat to the lowest temperature with high fan. We didn’t know if this situation applied to every room in The Ritz Carlton or it was just our room having this issue. The smart TV supposedly supported Chromecast but no matter how we tried, it was to no avail. We just had to give up and the limited TV channels weren’t helping at all. Our biggest gripe was that it’s either all lights on or all lights off in the bathroom. There wasn’t any switch to just dim the bathroom or turn on/off some lights which was a common feature in many other 5-stars hotels. In fact the 4-star hotel I stayed in Bangkok earlier on did better in this aspect than The Ritz Carlton KL. Overall still a desirable stay despite the warm room and unable to just turn on/off some lights in bathroom. May consider to stay again, perhaps…

What a fabulous retreat from the busy streets of KL Excellent customer service from every single staff member. Superb food Comfortable bed Large room Great location Iconic Would highly recommend and would stay again Loved it Thank you Excellent wines

We just had the best 3 nights here. Faultless service. Every member of staff was helpful and so friendly without exception. The room was spacious and the bed super comfortable. Breakfast is amazing. Freshly made omelette to order and an array of juices and cuisine from around the world. We went to the pool every afternoon and it is lovely. Very pretty with fountains. I read the negative reviews on the pool but I can’t agree with them. It’s really well done. Had a fabulous massage at the Spa. We ordered a bottle of wine in the bar one evening and we were given cheese and biscuits to go with it which was a really nice touch. I totally recommend staying here.

We recently spent 5 nights at this hotel. My husband was going to have his birthday whilst we were there so we decided to book a Club room. We realised after we arrived that there is, in fact, a separate Club check in but we checked in at the main desk and the staff were all very pleasant. Our bags were taken to our room and we were shown where everything was by one of the staff who are by the door in the lobby area (he was from Bangladesh but don't know his name). Over the next few days he always greeted us and helped us out with nformation and getting Grab taxis. The following day was my husband's birthday and I had contacted the hotel asking if they could do anything. They decorated the room and laid out some cakes which was a lovely touch. The hotel does not feel too large as there are several seating areas that makes it feel more intimate and quieter than hotels with one vast lobby. There are two pools on the 4th floor, one of which is adults only. These aren't that big but were fine to spend a couple of hours laying out in the sun after a busy few hours sightseeing/shopping. There is also a little water feature with turtles swimming around which added to the ambience. For us, the Club Lounge was well worth the extra we paid. There are a number of tables where you can sit and relax. We had breakfast in the main restaurant the first morning but it was very busy in there and so we used the Club Lounge for breakfast for the remaining days. Whilst the choice was more limited there was everything that we wanted there for breakfast and a more relaxed atmosphere. The Lounge also does a light lunch (the Caesar salad was very nice), an afternoon tea, dinner and cocktails and finally desserts served later in the evening. Another guest said that the afternoon tea was amazing with the full works of sandwiches, scones with jam and cream and cakes. We didn't get a chance to try this unfortunately. On the dinner session we expected there to be a choice of canapes but when we arrived we realised that there was a small selection of main course dinner options. This was a lovely surpirse and we found that it was definitely sufficient to not need to eat elsewhere. The staff in the Lounge were all very welcoming and attentive to our needs especially May Thu and the other two gentlemen working in there. The Ritz Carlton should be proud of the staff they have working there who are representing their brand. The hotel is in a great location in a main shopping area near the Pavilion Mall. There is a station close by and the hop on hop off bus stop is just around the corner. The night food street is also a short walk away. I would definitely recommend this hotel and we liked it so much we already have plans to go again next year!

We stayed three nights at the end of a 3 week trip in Asia having stayed at 5 star hotels in Singapore, Bangkok and Phuket. We really struggled to choose a hotel in KL as many seemed to be residences and we wanted the hotel experience so we had some concerns with the Ritz. I’m glad to say that these proved to be unfounded. We had a lovely two bed apartment with all the benefits of being in a hotel. Breakfast was slightly chaotic due to the sheer business of the hotel and perhaps geared more towards Chinese and Indian guests but western options were available, though I really enjoyed the curry for breakfast. Our apartment was huge and well appointed. I’d stay here again as given it was half the price of other hotels we stayed at during the trip, it compared very well. Also, Kuala Lumpur is a fantastic. City which we loved.