The Ritz-Carlton, Kuala Lumpur

We stayed for 4 nights and the experience was great. Firstly, we booked 2 rooms and the front desk staff upgraded a grand suite with 2 rooms and a big sitting area. The staff was nice and extremely helpful. Although there is room for improvement in the quality and varieties of the breakfast, the restaurant staff is excellent especially Ms Nilufa who remembered to serve my mom with hot milk after her day one treat. I hope that the RC could relay our appreciation to her.

Dear Team, I would like to express my sincere appreciation for the outstanding breakfast experience at The Ritz-Carlton Kuala Lumpur. During my stay, I received truly exceptional service from Niloufar, Habib, Arjun, Tarikul, and Min Rana. Their kindness, attentiveness, and genuine hospitality made every morning a pleasure. They consistently went above and beyond to ensure that everything was perfect, always with warmth and a smile. This is already my third stay at your hotel within the past year, and each visit continues to exceed my expectations. The hotel itself is wonderful, but the breakfast experience is especially remarkable. The level of care, attention to detail, and personalized service is something very rare to find. Having stayed in many luxury hotels around the world, and as a Lifetime Diamond Member with Hilton, I have experienced excellent hospitality over the years. However, the Marriott Bonvoy properties and especially The Ritz-Carlton Kuala Lumpur truly stand out as exceptional. What makes this hotel so special is not only the luxury and quality, but above all the people. The breakfast team creates such a welcoming and joyful atmosphere that it genuinely feels like coming home each time I return. Thank you once again to the entire team for making every breakfast such a memorable experience. Your dedication and hospitality are deeply appreciated, and I already look forward to my next visit.

I booked an Executive Deluxe Twin. Titanium Elite benefits were acknowledged with Club Lounge access, free breakfast, a birthday cake, and in-room decorations. The room soundproofing is effective, eliminating street noise. The breakfast selection is limited and unremarkable. The location is highly accessible, featuring a direct connection to Starhill Mall and easy walking access to Pavilion Mall. The stay was fundamentally sound but lacked any exceptional elements or surprise factors.

I stayed at the Ritz Carlton Club Room for 2 nights in May 2026, and had a horrific and unpleasant experience staying at the hotel. I wanted the Ritz Carlton experience and hence chose to stay at this hotel, but what I received was a 2 star hotel experience. When I checked in, I found the mini fridge and room safe to be not working. The shower room door was also defective as it could not open and close smoothly. The hotel had to replace the mini fridge and battery to the room safe. The following day when I returned to my room at 4.15 pm, I was shocked to find my room was not cleaned. I then called reception and requested for the room to be cleaned at 6 pm when I would be out. To my surprise, the housekeeping staff attempted to enter my room at around 5.10 pm with his access card when I did not answer the knocks on my door quickly. I raised my complaints to the reception and asked to see either the General Manager or the Hotel Manager on duty. The Assistant Club Lounge Manager attended to me, and I told him about my unpleasant experience. The food and drinks offered at the Club were also very basic and it was the same for the two days I was there. It was surprising as I had expected more refinement from a reputable brand like the Ritz Carlton. I would not recommend this hotel to travelers.

Located in the vibrant heart of the city, The Ritz Carlton Kuala Lumpur lures you with excellent hospitality, spacious & well-appointed rooms, a good selection of restaurants & a nice, overall feel.