The Ritz-Carlton, Kuala Lumpur

Travelled from UK. Absolutely can’t fault this hotel. Perfect location right in the heart of KL. immaculate rooms. We had a 3 bed suite perfect for family of 5. Fantastic buffet breakfast. Very attentive staff. Plus, I stupidly left a device in my bed on check out and they sent it on to my next hotel 🌟 🌟 🌟 🌟 🌟 🙏

A grand period hotel with outstanding rooms and services to match. The hotel connects to a shopping centre, Berjaya Times Square and Pavilion KL.

Hotel with the worst service ever. Even a 3* hotel knows how to reply to an email. Wrote an email to them that they didn't bother to reply, so I left a review here. Their assistant front office manager Vadivelu Kupusamy used a template and left his email at the end. I emailed him and again no response. Obviously the people who manage this hotel lack sincerity, just provides lip service, and doesn't care about the queries guests may have. Either that or they just cannot be bothered. Or maybe they are just selective with who they reply. Seriously disappointing for a 5* hotel.

Stayed two nights at the Ritz-Carlton KL for a team offsite. The property is a little older but kept in great condition. We had coordinated with Samantha Tan for the booking. She patiently handled all our questions and constant adjustments. Including delivery thst arrived a day earlier. Thank you Samantha. I had arrived early but a room was already arranged. Room was large with a walk-in closet area. Bathroom had both a shower area as well as bath tub. I was fortunate enough to have a welcome plate of some very nice chocolates. And turndown service also left treats. Breakfast was simply yummy. Plenty of choices and I especially like the teh tarik. The property is part of the busy Bukit Bintang area but because it is set back from the main area, it’s not as noisy. There is a nice corridor that connects to Starhill, which is just across from Pavilion. Service by all the staff were great and friendly. Thank you Crystal for taking care of us when checking in. Definitely will consider staying here again if back in the area.

Rooms are a bit dated but spacious and comfortable. Unfortunately, some of them seem to have a noticeable smell of smoke (we got a new room immediately after bringing it up but the issue seems to persist across rooms and corridors in public spaces). Breakfast is average with limited quality compared to expectations. The location is excellent, making it a convenient base for exploring the city. Staff at front office very professional and helpful.