Shangri-La Hotel, Kuala Lumpur

I've stayed here on many occasions over the years and it was generally very good. An visit earlier this year was less enjoyable and I'd more or less crossed it off my 'must stay' list whilst in KL. I booked a couple of nights in a club room. It offered good value in the right location - and I figured it couldn't be worse than my previous night's experience at the Grand Hyatt. Well. Things have certainly improved since my last visit. - the pool now offers a food and drinks menu with a helpful, proactive team. They even pop round with fresh cut fruit. A welcome upgrade from a mute solo pool attendant hiding under the pool towel counter playing Angry Birds on his Lenovo phone! - housekeeping is first class. - the Horizon Club is money well spent. I've enjoyed inumerable martinis with a very commendable buffet choice. Breakfast is excellent. Eggs arrive promptly and team here are exemplary. I'd prefer freshly squeezed juices, but I can live that after saving 100usd a night on the Hyatt rate. - the spa could use a facelift if you're bothered by the aesthetics of these places. That apart, it has everything: hot tub, sauna, steam and cold plunge (which could be colder please - living in socialist Britain I'm used to ice cold baths). Overall a great stay of almost two weeks. Thank you!

We are a family of 3 with a 4 yr old kid. Stayed here Nov.30-Dec.4 at one of their executive room in the 20th floor. Amazing view from our wide window the Menara KL Tower. Beautiful flickering lights at night. And wonderful view of the sun as it rises above all the skyscrapers. We had access to the Horizon lounge. Great staff who makes sure we have food & drinks for our kid. Breakfast was good. Staff are attentive. One in particular was a kindly lady named Suhayana. She comes to our table to give my child kid’s utensils & coloring paper & makes sure our kid is comfortable. They also had a stroller available for when we need it for some walks. Everyone is polite & the service is great. Keep up the good work & see you soon again in the future.

The hospitality at Shangri-La is absolutely unmatched! Everyone is so warm, welcoming, and genuinely helpful. A special shout-out to the doorman, Iwan, he greeted us every day with the biggest smile and always brightened our mood. I honestly couldn’t recommend this hotel enough if you’re coming to KL.

Absolutely wonderful stay at the Shangri-La in Kuala Lumpur. Great location with Petronas Towers, KL Tower, Bukit Bintang and Jalan Alor only 10 minutes walk away. Fabulous lobby area and good sized, clean rooms. What makes this hotel one of the best I've ever stayed at is the service, you are made to feel really special from the moment you arrive. Special shout out to the dining staff Ayden - I've never met anyone so happy to help with our vegetarian diet and Masturah - who would always help get our hot drinks just right. Its this level of service that makes me smile every time I think of the Shangri-La Kuala Lumpur.

Rooms were good spacious . Hotel had a nice ambience and staff very courteous . Location was very good near to twin towers and many Indian restaurants around