Shangri-La Hotel, Kuala Lumpur

Excellent service from aqilah and syazwan (health and beauty club).sauna and jacuzzi here is recommended.not to forget, breakfast is the best

OMG I have stayed in some lovely places but NONE compare to this hotel , it’s not just the fact that the hotel is beautiful, rooms are comfortable every thing you could ever need including a iron which is so helpful … the staff make this hotel a truly magical place , nothing is too much trouble , it’s our 30th wedding anniversary today while we was out our room today it has been decorated with rose petals chocolates, cake , fruit basket,has completely made our special day even more memorable .. thank you all so much .. you would be crazy not to book this amazing hotel

We were in KL for 2 weeks and had nit initially intended to stay at the Shangri La however, our first hotel proved to be below expectations so we checked out and came here. So glad we did. Both hotels are similarly rated but the Shangri La runs rings around the other. We booked a King Horizon club room which is big, well appointed with L'Occitane bathroom supplies and a very comfortable bed. The Horizon Club was really nice with a very good drinks menu and bar and canapes, breakfast there was delicious and afternoon put on an excellent spread. All the staff were wonderful but a special mention must go to Syakir whose gentle friendly manner and gorgeous smile was a joy to be greeted with each afternoon . Thank you Syakir your service was 100%! The pool area is very nice and well maintained , lifeguards were always on duty and very friendly but the pool is not big and did get a bit crowded with children at times. There is an adults only seating area which was a nice touch. All in all, we would highly recommend this hotel for anyone planning a visit to KL. It is in a great location and the service is fantastic.

My usual go to business hotel (if possible) when I am in town for work. Yes the hotel is old and should be celebrating their 40 years anniversary this year but what makes me come back time on time is the familiarity of the surrounding and some of the staff which makes you feel like home as some have remember me over the years and you can see the happiness in them when they see returning guests or friends. Other than that, most of the Shangri-La is in a need of a major refurbishment to keep up with the competition. On the evening cocktails at the club lounge, it is ok overall but the spread could be improved by maybe adding a soup dish to its offering.

I had stayed one week in the hotel. I was really tired and wanted to relax my muscles from the long flight I booked a massage at the Spa. It was one of the best experience. Yanna gave me brilliant massage. You must ask for her if you want to the best massage experience