Shangri-La Hotel, Kuala Lumpur

Despite being a global renowned brand in the hotel industry Shangri-La Kuala Lumpur doesn't deserve to be called a 5 star hotel. As the room that is given to me is not properly maintain and managers at shift doesn't really cared about follow-up. Stay 2 nights at there and wasn't feel welcome at all. Problem with Shangri-La I observed so far is 1. Bad attitude from staff, 2. Inconsistent of water temperature 3. Poor maintainance of room equipment 4. Lack of customer service experience 5. Have different treatment towards different guest 1st night the shower area was choked and called the maintainance and they remove a chuck of hair from the floor trap that caused the water ponding. During the 2nd night my room was not makeup reason given was the DO NOT DISTURB light was on throughout the entire day and when I came back the room was not makeup and I did mention to the duty manager that I did switch it off when I when out of my room for breakfast and have no clue why the sign was on. Anyway the did makeup the room. But to matter worse the shower area got choke again and the duty manager offered to change a room but I rejected due to it was already pass midnight and going to 1am. I requested to speak to a manager regarding the matters that happen at 10.00am the next day morning and no one called me to followup on the issue. When checking out of the hotel the staff at the hotel wanted to charge me a tourism tax when the booking is being made under my wife's name who is a citizen. And reason given was the 2nd guest checking in is a foreigner. But I told the duty manager that Shangri-La Tanjung Aru in Sabah don't even charge me this tourism tax and other hotel also never charge me this tax when the booking is done under my wife's name. It seems like they are practicing a different SOP and the staff is damm very rude and impolite. The only good thing about the hotel is their buffet breakfast. It seems to me Shangri-La is really fallen behind in terms of standard and quality As so far the experience that was given to me by both Shangri-La hotel stay is terrible.

The SPA is very good and very attentive。Celeste is very sweet. I'm very satisfied。We took a bath and enjoyed afternoon tea. It was great. I will come back next time. Hahaha.

Wonderful hotel with special style, very polite staff, excellent breakfast buffet-it was really big choice and very, very good food👌 compliments to the chefs 👏 Very big and spacious room with all you need for two nights.

Amazing experience. The relaxing 1 hour massage was fantastic and Sarimah the masseuse is so kind and her massage is exceptional. 10/10 will recommended to anyone.

Aiman is very nice professional & very quick service when I came here (Health & Spa) …… I am very with Aiman I wish I stay here more hoilday because I’m going back tomorrow! Anyway please give Aiman 10/10 stars ⭐️ the therapist ms Emma she so kind & a big lovely smile straight away! 🌺🌸🌼