Shangri-La Hotel, Kuala Lumpur

Excellent stay. Lovely atmosphere. Amazing staff Best concierge team we have encountered. Nothing was too much trouble. They went above and beyond with trips, tips, short cuts to help plan your day. Staff in the lemon garden restaurant super efficient courteous. You must try the Malaysian tea there. Lots of choice for breakfast and dinner. Even a chocolate fountain for breakfast. Rooms were clean and stocked with complimentary water. Serviced everyday and turn down service in the evening.

This is a great hotel. Stayed four nights for a company event. Very nice and friendly staff. Excellent food during the event as well as the buffet breakfast in Lemon garden. Location is good with walking distance to KLCC/Petronas towers and a many good restaurants nearby. Room was good, it is an old hotel but it is well maintained. The pool area looked a little tired and on the small side, I would not stay here for a vacation by the pool.

Just stayed there for a short trip sponsored by my oversea aunt. Coming from someone who also works in a hotel, I am amazed at how well kept the hotel is, despite its age. Plus my aunt can be on the demanding side so you know it’s a good hotel when she only stays here when she visits . She won’t stay a second time if it’s not good Rooms were well maintained , ac was freezing cold ( not a complain) , Horizon club vibes were quiet and good. The staff there was super attentive from the moment you sit, they come and take your orders. During evening cocktails, they actively try to top up your glass. Went to the Shang for lunch the next day, food was amazing especially the ginger fried rice with crab meat ( wrong name my apologies, I forgot the exact name) . Tho one thing to note was dim sum came after main dishes ( my fault I forgot to tell the waiter ) Thank you so much for the stay and hope I can come back ..on my own :)

5 star no way ! tired dated room adequate but certainly not luxury. Bars close closes at 11. But worse the breakfast this morning. Dirty noisy more like work canteen. staff wiping tables off onto the seating. Huge lines for Luke warm tired looking food. Literally can not boil an egg. Served a raw hard boiled age. Luke warm mug of tea. Left in disgust with a banana Would not trust the cooked food. People wandering around in sweaty gym clothes Absolutely awful. This is 5 stars in no way

I eas cisited lemon garden dining last week Saturday, ms Shermin was warm welcome me and my family while escorted to lemon garden restaurant much appreciated for the kind service in suangri-la hotel.